All Systems Operational

Updated a few seconds ago

Shared Services

Operational

Production TMS

Operational

Quality TMS

Operational

Final Mile

Operational

Back Office

Operational

Claims Services

Operational

ITS NxGen

Operational

Edge

Operational

External Services

AWS EC2

Amazon Web Services

Cloudflare

DHL

Fedex

MS Office365

Mimecast

SendGrid

Status.io

UPS

2

Upcoming Maintenances

0

Days Until Next Maintenance

1

Incidents Last 7 Days

Scheduled Maintenance

SMTP.com MaintenancePlanned Maintenance

Schedule

April 1, 2025 1:58PM - April 10, 2025 11:59PM EDT

Components

Shared Services

Locations

Email Services

Description

Smtp.com has scheduled maintenance over the next several days. There could be delivery issues as they perform maintenance.
TMS Server MaintenancePlanned Maintenance

Schedule

July 18, 2025 10:00PM - 10:30PM EDT

Components

Production TMS

Locations

NADC309PA

Description

For up to 10 minutes during this period, the Production MercuryGate TMS application may become unavailable. No action should be necessary on your part.

History (Last 7 days)

TMS Server MaintenancePlanned Maintenance

Description

For up to 10 minutes during this period, the QA MercuryGate TMS application may become unavailable. No action should be necessary on your part.


Components

Quality TMS


Locations

NADC262QA, NADC266QA, NADC318QA, NADC328QA, NADC334QA, NADC307DEV


Schedule

July 17, 2025 8:00PM - July 17, 2025 9:30PM EDT


July 17, 2025 8:00PM EDT
[Update] Scheduled maintenance is starting.

July 17, 2025 9:30PM EDT
[Update] Scheduled maintenance is complete.
Investigating issues with UPS RatingService Disruption

Incident Status

Service Disruption


Components

Shared Services, Production TMS, Quality TMS, Final Mile, Back Office, Claims Services, ITS NxGen, Edge


Locations

APMT001PA, EUDC298PA, EUMT001PA, EUMT002PA, NADC250PA, NADC251PA, NADC252PA, NADC253PA, NADC254PA, NADC255PA, NADC256PA, NADC257PA, NADC258PA, NADC260PA, NADC261PA, NADC262PA, NADC263PA, NADC264PA, NADC265PA, NADC266PA, NADC267PA, NADC268PA, NADC269PA, NADC270PA, NADC271PA, NADC272PA, NADC273PA, NADC274PA, NADC275PA, NADC276PA, NADC278PA, NADC280PA, NADC281PA, NADC282PA, NADC283PA, NADC284PA, NADC285PA, NADC286PA, NADC287PA, NADC288PA, NADC289PA, NADC290PA, NADC291PA, NADC292PA, NADC293PA, NADC294PA, NADC295PA, NADC296PA, NADC297PA, NADC299PA, NADC301PA, NADC302PA, NADC303PA, NADC304PA, NADC305PA, NADC306PA, NADC309PA, NADC321PA, NADC322PA, NADC332PA, NADC334PA, NADC341PA, NADC342PA, NADC343PA, NADC344PA, NADC355PA, NADC376PA, NADC408PA, NADC409PA, NADC418PA, NAMT000PA, NAMT001PA, NAMT002PA, NAMT004PA, NAMT005PA, NAMT006PA, NAMT007PA, NAMT008PA, NAMT009PA, NAMT010PA, NAMT011PA, NAMT012PA, NAMT013PA, NAMT014PA, NAMT015PA, NAMT016PA, NAMT017PA, NAMT018PA, NAMT019PA, NAMT020PA, NAMT021PA, NAMT380PA, APMT001QA, APMT101QA, EUDC298QA, EUMT003QA, NADC042QA, NADC159QA, NADC250QA, NADC251QA, NADC253QA, NADC254QA, NADC257QA, NADC258QA, NADC260QA, NADC261QA, NADC262QA, NADC263QA, NADC264QA, NADC265QA, NADC266QA, NADC267QA, NADC268QA, NADC269QA, NADC270QA, NADC271QA, NADC272QA, NADC273QA, NADC274QA, NADC276QA, NADC278QA, NADC280QA, NADC282QA, NADC283QA, NADC284QA, NADC285QA, NADC286QA, NADC287QA, NADC288QA, NADC290QA, NADC291QA, NADC292QA, NADC293QA, NADC294QA, NADC295QA, NADC296QA, NADC299QA, NADC301QA, NADC302QA, NADC304QA, NADC308QA, NADC309QA, NADC311QA, NADC313QA, NADC314QA, NADC315QA, NADC316QA, NADC317QA, NADC318QA, NADC319QA, NADC320QA, NADC321QA, NADC324QA, NADC325QA, NADC326QA, NADC328QA, NADC329QA, NADC330QA, NADC331QA, NADC332QA, NADC334QA, NADC335QA, NADC336QA, NADC337QA, NADC338QA, NADC339QA, NADC340QA, NADC342QA, NADC343QA, NADC345QA, NADC346QA, NADC347QA, NADC348QA, NADC354QA, NADC356QA, NADC357QA, NADC358QA, NADC359QA, NADC361QA, NADC362QA, NADC363QA, NADC366QA, NADC367QA, NADC370QA, NADC372QA, NADC373QA, NADC375QA, NADC378QA, NADC379QA, NADC381QA, NADC394QA, NADC395QA, NADC405QA, NADC409QA, NADC412QA, NADC414QA, NADC415QA, NADC416QA, NADC417QA, NADC419QA, NADC421QA, NAMT000QA, NAMT001QA, NAMT002QA, NAMT003QA, NAMT004QA, NAMT005QA, NAMT006QA, NAMT007QA, NAMT008QA, NAMT009QA, NAMT010QA, NAMT011QA, NAMT012QA, NAMT013QA, NAMT014QA, NAMT015QA, NAMT016QA, NAMT017QA, NAMT020QA, NAMT021QA, NAMT100QA, NAMT101QA, NAMT102QA, NAMT103QA, NAMT104QA, NAMT105QA, NAMT106QA, NAMT107QA, NAMT108QA, NAMT109QA, NAMT110QA, NAMT111QA, NAMT112QA, NAMT113QA, NAMT114QA, NAMT115QA, NAMT116QA, NAMT117QA, NAMT118QA, NAMT119QA, NAMT120QA, NAMT121QA, NAMT122QA, NADC251PW, NADC255PW, NADC255PW2, NADC260PW, NADC263PW, NADC280PA2, NADC280PW, NADC280PW2, NADC282PW, NADC284PW, NADC284PW2, NADC285PW, NADC288PW, NADC288PW2, NADC288PW3, NADC288PW4, NADC288PW5, NADC292PW, NADC292PW2, NADC296PW, NADC299PA2, NADC299PW2, NADC302PW, NADC332PA2, NADC343PW, NADC389PA, NADC390PA, NADC410PA, NADC411PA, NADC418PA2, NAMT000PA, NAMT000PW, NAMT001PW, NAMT002PW, NAMT003PA2, NAMT003PW, NAMT004PA, NAMT004PW, NAMT005PW, NAMT006PW, NAMT007PA2, NAMT007PA3, NAMT007PW, NAMT008PW, NAMT009PW, NAMT011PA2, NAMT011PW, NAMT011PW2, NAMT012PW, NAMT012PW2, NAMT013PW, NAMT014PW, NAMT018PW, NAMT021PA, NAMT020PA, NAMT022PA, NAMT023PA, NAMT024PA, NAMT025PA, NAMT026PA, NADC260QA2, NADC267QA2, NADC274SA, NADC278QA2, NADC280QA2, NADC282QA2, NADC285QA2, NADC285QA3, NADC287QA2, NADC288QA2, NADC288QW, NADC302QA2, NADC302QA3, NADC307DEV, NADC307Q6, NADC307Q7, NADC307QA2, NADC307SA, NADC307STAGE, NADC309QA4, NADC309QA5, NADC309QA6, NADC309SA, NADC314QA2, NADC314QA4, NADC318QA3, NADC319QA4, NADC342QA2, NADC342QA3, NADC350QAC, NADC351QAC, NADC371QA2, NADC374QA2, NADC378QA2, NADC381QA2, NADC405QA2, NADC405QA3, NADC415QA2, NADC415QA3, NADC415QA4, NADC415QA5, NADC415QA6, NADC415QA7, NAMT022QA, NADC422QA, NADC252QA, NADC309QA, NADC403QA, NADC391QA, NADC397QA, NADC390QA, NAMT000QA, NAMT004QA, NAMT009QA, NAMT020QA, NAMT021QA, NAMT026QA, NADC332QA, Carma, RateFriend, MFT (SFTP/AS2), Carma QA, MFT QA, Mercury Integrate, Mercury Integrate QA, iReports (Jasper), Final Mile US Prod, Final Mile US UAT, Final Mile US QA, Final Mile London Prod, Final Mile London UAT, Final Mile London QA, Final Mile Frankfurt Prod, Final Mile Frankfurt UAT, Final Mile Frankfurt QA, Backoffice US Prod, Backoffice US UAT, Backoffice US QA, Backoffice London Prod, Backoffice London UAT, Backoffice London QA, Backoffice Frankfurt Prod, Backoffice Frankfurt UAT, Backoffice Frankfurt QA, Project44, Email Services, Maestro, PCMiler, MercuryCarrierClaim.com, MercuryMyEZClaim.net, MercuryMyEZClaim.com, NXGNAWMQ1, NXGNAWAZ2, NXGBDNAW3, NXGDHNAW4, NXGNAEHA5, Edge, NADC274SA, EUMT003QA, NAMT026QA, NAMT018QA, NAMT028QA, EUMT003PA, NADC307PA, NADC275QA, NADC426QA, NADC435QA, NADC436QA, NADC435QA, NADC437QA



July 17, 2025 12:19PM EDT
[Investigating] We’re currently investigating reports of a potential service interruption with UPS Rating. We apologize for any inconvenience and will post another update as soon as we learn more.

July 17, 2025 1:00PM EDT
[Identified] We’re currently working on resolving the issue. We apologize for any inconvenience and will post another update as soon as we learn more.

July 17, 2025 3:33PM EDT
[Resolved] Issue has been resolved. Thank you for your patience while we resolved this issue.
Emergency TMS MaintenancePlanned Maintenance

Description

We are needing to do an emergency CSR during business hours. There will be about a 15 min outage when your server is updated.


Components

Production TMS


Locations

NAMT000PA, NAMT001PA, NAMT002PA, NAMT004PA, NAMT005PA, NAMT006PA, NAMT007PA, NAMT008PA, NAMT009PA, NAMT010PA, NAMT011PA, NAMT012PA, NAMT013PA, NAMT014PA, NAMT015PA, NAMT016PA, NAMT017PA, NAMT018PA, NAMT019PA, NAMT020PA, NAMT021PA, NAMT380PA


Schedule

July 17, 2025 2:30PM - July 17, 2025 3:30PM EDT


July 17, 2025 2:30PM EDT
[Update] Scheduled maintenance is starting.

July 17, 2025 3:30PM EDT
[Update] Scheduled maintenance is complete.
TMS Server MaintenancePlanned Maintenance

Description

There will be a CSR Promote to the current TMS Version, updating to version 25.10414.12. For approximately 30 minutes during this period, the MercuryGate TMS application will not be available. No action should be necessary on your part. If you are unable to log into the server after 11:59am ET, please open a Support Case in the MercuryGate Community Support Portal or call the Support Line at 877-537-6419.


Components

Production TMS, Quality TMS


Locations

APMT001PA, NADC325QA


Schedule

July 17, 2025 10:00AM - July 17, 2025 11:59AM EDT


July 17, 2025 10:00AM EDT
[Update] Scheduled maintenance is starting.

July 17, 2025 11:59AM EDT
[Update] Scheduled maintenance is complete.
TMS Server MaintenancePlanned Maintenance

Description

There will be a CSR Promote to the current TMS Version, updating to version 25.10414.12. For approximately 30 minutes during this period, the MercuryGate TMS application will not be available. No action should be necessary on your part. If you are unable to log into the server after 3:59am ET, please open a Support Case in the MercuryGate Community Support Portal or call the Support Line at 877-537-6419.


Components

Production TMS


Locations

NAMT002PA


Schedule

July 17, 2025 2:00AM - July 17, 2025 3:59AM EDT


July 17, 2025 2:00AM EDT
[Update] Scheduled maintenance is starting.

July 17, 2025 3:59AM EDT
[Update] Scheduled maintenance is complete.
TMS Server MaintenancePlanned Maintenance

Description

There will be a CSR Promote to the current TMS Version, updating to version 25.10414.12. For approximately 30 minutes during this period, the MercuryGate TMS application will not be available. No action should be necessary on your part. If you are unable to log into the server after 11:59pm ET, please open a Support Case in the MercuryGate Community Support Portal or call the Support Line at 877-537-6419.


Components

Production TMS


Locations

EUMT001PA, EUMT002PA, NADC304PA, NADC344PA, NAMT000PA, NAMT001PA, NAMT004PA, NAMT005PA, NAMT006PA, NAMT007PA, NAMT008PA, NAMT009PA, NAMT010PA, NAMT011PA, NAMT012PA, NAMT013PA, NAMT014PA, NAMT015PA, NAMT016PA, NAMT017PA, NAMT018PA, NAMT019PA, NAMT020PA, NAMT021PA, NADC332PA2, NADC410PA, NAMT003PA2, NAMT022PA, NAMT023PA, NAMT024PA, NAMT025PA, NAMT026PA, EUMT003PA


Schedule

July 16, 2025 10:00PM - July 16, 2025 11:59PM EDT


July 16, 2025 10:00PM EDT
[Update] Scheduled maintenance is starting.

July 16, 2025 11:59PM EDT
[Update] Scheduled maintenance is complete.
TMS Server MaintenancePlanned Maintenance

Description

For up to 10 minutes during this period, the Production MercuryGate TMS application may become unavailable. No action should be necessary on your part.


Components

Production TMS


Locations

EUDC298PA, NADC250PA, NADC251PA, NADC253PA, NADC258PA, NADC262PA, NADC263PA, NADC264PA, NADC265PA, NADC267PA, NADC268PA, NADC269PA, NADC270PA, NADC271PA, NADC272PA, NADC274PA, NADC275PA, NADC276PA, NADC278PA, NADC280PA, NADC281PA, NADC282PA, NADC283PA, NADC284PA, NADC285PA, NADC286PA, NADC287PA, NADC288PA, NADC290PA, NADC291PA, NADC292PA, NADC294PA, NADC295PA, NADC296PA, NADC299PA, NADC301PA, NADC302PA, NADC321PA, NADC334PA, NADC342PA, NADC343PA, NADC418PA, NADC389PA, NADC411PA, NADC418PA2, NADC307PA


Schedule

July 16, 2025 1:00AM - July 16, 2025 3:00AM EDT


July 16, 2025 1:00AM EDT
[Update] Scheduled maintenance is starting.

July 16, 2025 3:00AM EDT
[Update] Scheduled maintenance is complete.
TMS Server MaintenancePlanned Maintenance

Description

For up to 10 minutes during this period, the QA MercuryGate TMS application may become unavailable. No action should be necessary on your part.


Components

Quality TMS


Locations

EUDC298QA, NADC159QA, NADC250QA, NADC251QA, NADC253QA, NADC254QA, NADC260QA, NADC264QA, NADC265QA, NADC267QA, NADC268QA, NADC269QA, NADC270QA, NADC271QA, NADC272QA, NADC274QA, NADC278QA, NADC280QA, NADC282QA, NADC283QA, NADC284QA, NADC285QA, NADC286QA, NADC287QA, NADC290QA, NADC291QA, NADC292QA, NADC294QA, NADC295QA, NADC296QA, NADC299QA, NADC301QA, NADC302QA, NADC304QA, NADC308QA, NADC309QA, NADC314QA, NADC316QA, NADC317QA, NADC321QA, NADC324QA, NADC326QA, NADC331QA, NADC332QA, NADC342QA, NADC343QA, NADC345QA, NADC348QA, NADC361QA, NADC366QA, NADC370QA, NADC372QA, NADC375QA, NADC378QA, NADC394QA, NADC405QA, NADC412QA, NADC414QA, NADC415QA, NADC416QA, NADC419QA, NADC260QA2, NADC267QA2, NADC280QA2, NADC282QA2, NADC309SA, NADC342QA2, NADC342QA3, NADC378QA2, NADC405QA2, NADC405QA3, NADC415QA2, NADC415QA3, NADC415QA4, NADC415QA5, NADC415QA6, NADC415QA7, NADC422QA, NADC309QA, NADC403QA, NADC391QA, NADC332QA, NADC275QA, NADC426QA


Schedule

July 15, 2025 11:00PM - July 16, 2025 1:00AM EDT


July 15, 2025 11:00PM EDT
[Update] Scheduled maintenance is starting.

July 16, 2025 1:00AM EDT
[Update] Scheduled maintenance is complete.
TMS Server MaintenancePlanned Maintenance

Description

For up to 10 minutes during this period, the QA MercuryGate TMS application may become unavailable. No action should be necessary on your part.


Components

Quality TMS


Locations

NADC042QA, NADC258QA, NADC263QA, NADC307SA, NADC252QA


Schedule

July 15, 2025 9:00PM - July 15, 2025 10:30PM EDT


July 15, 2025 9:00PM EDT
[Update] Scheduled maintenance is starting.

July 15, 2025 10:30PM EDT
[Update] Scheduled maintenance is complete.