Description

To maintain a high quality of service for the Infios Platform and WM Advantage, Infios utilizes a weekly patch window to deploy fixes and performance optimizations. These patch windows do not impact customer-specific functions, such as customized mobile workflows or pages. The WM Advantage solution remains available during these windows. Occasionally, some users may experience a brief interruption in connectivity, requiring login. No further action should be necessary on your part. - Configuration environments are updated on Tuesday - Test environments are updated on Thursday - Production environments are updated on the following Tuesday If you are experiencing issues, please open a ticket in the Infios support portal -- located at https://infios.service-now.com/csm -- or call the support line at (800) 328‑3271.

Components

Test WM Advantage

Locations

EU Central - Platform, EU Central - WMLW, EU Central - WMPL, EU Central - WMVT

Schedule

May 7, 2026 4:00PM - May 7, 2026 5:00PM EDT

Description

We have deployed the new REST API application for FedEx. Customers need to register before June 1st. This step is essential to ensure continued access and proper functionality ahead of the upcoming transition. Customers who currently use FedEx integrations will also need to test the REST API once registration is complete. To successfully complete testing, customers must be running code version 26.10126.8 or higher. Early testing is strongly encouraged to confirm compatibility and avoid any unexpected issues during the transition period. The final deadline for completing REST API setup and testing is June 1, 2026, and we encourage all customers to begin the process as soon as access becomes available. Completing these steps early will help ensure a smooth experience and prevent last minute disruptions. Please open a support case so our team can assist with: Confirming your environment is ready Guiding you through FedEx REST account registration Answering questions about testing and rollout timing Opening a case ensures your request is properly tracked and handled before the FedEx retirement deadline. Thank you for your prompt attention and partnership as we move toward this important update.

Components

Production TMS

Locations

EUDC298PA, EUMT001PA, EUMT002PA, NADC251PA, NADC253PA, NADC262PA, NADC263PA, NADC265PA, NADC267PA, NADC268PA, NADC269PA, NADC271PA, NADC274PA, NADC275PA, NADC278PA, NADC280PA, NADC282PA, NADC284PA, NADC285PA, NADC290PA, NADC294PA, NADC295PA, NADC299PA, NADC303PA, NADC321PA, NADC342PA, NADC343PA, NAMT000PA, NAMT001PA, NAMT002PA, NAMT004PA, NAMT005PA, NAMT006PA, NAMT007PA, NAMT008PA, NAMT009PA, NAMT010PA, NAMT011PA, NAMT012PA, NAMT013PA, NAMT014PA, NAMT015PA, NAMT016PA, NAMT017PA, NAMT018PA, NAMT019PA, NAMT020PA, NAMT021PA, NAMT380PA, NAMT021PA, NAMT020PA, NAMT022PA, NAMT023PA, NAMT024PA, NAMT025PA, NAMT026PA, NAMT029PA

Schedule

May 7, 2026 11:39AM - May 11, 2026 11:39AM EDT

Description

Infios is pleased to announce a new Product Release for your TMS server on Thursday morning, 5/7/2026, at 10 AM EST. Between 10:00am - 11:00am EST, your server will be unavailable for up to 15 minutes. Please submit a case with any issues or concerns that may arise after the release is applied.

Components

Production TMS

Locations

APMT001PA

Schedule

May 7, 2026 10:00AM - May 7, 2026 11:00AM EDT

Description

To maintain a high quality of service for the Infios Platform and WM Advantage, Infios utilizes a weekly patch window to deploy fixes and performance optimizations. These patch windows do not impact customer-specific functions, such as customized mobile workflows or pages. The WM Advantage solution remains available during these windows. Occasionally, some users may experience a brief interruption in connectivity, requiring login. No further action should be necessary on your part. - Configuration environments are updated on Tuesday - Test environments are updated on Thursday - Production environments are updated on the following Tuesday If you are experiencing issues, please open a ticket in the Infios support portal -- located at https://infios.service-now.com/csm -- or call the support line at (800) 328‑3271.

Components

Test WM Advantage

Locations

US East - Platform, US East - WMAD, US East - WMAH, US East - WMCB, US East - WMCJ, US East - WMEV, US East - WMFM, US East - WMMD, US East - WMOD, US East - WMRK, US East - WMSH, US East - WMSY, US East - WMWS

Schedule

May 7, 2026 7:00AM - May 7, 2026 8:00AM EDT

Description

Infios is pleased to announce a new Product Release for your TMS server on Thursday morning, 5/7/2026, at 6 AM EST. Between 6:00am - 7:00am EST, your server will be unavailable for up to 15 minutes. Please submit a case with any issues or concerns that may arise after the release is applied.

Components

Production TMS

Locations

NAMT000PA, NAMT001PA, NAMT002PA, NAMT004PA, NAMT006PA, NAMT007PA, NAMT008PA, NAMT009PA, NAMT010PA, NAMT011PA, NAMT012PA, NAMT014PA, NAMT015PA, NAMT016PA, NAMT018PA, NAMT019PA, NAMT020PA, NAMT021PA, NAMT380PA, NAMT000PA, NAMT004PA, NAMT007PA2, NAMT007PA3, NAMT011PA2, NAMT021PA, NAMT020PA, NAMT022PA, NAMT023PA, NAMT024PA, NAMT025PA, NAMT026PA, NAMT029PA

Schedule

May 7, 2026 6:00AM - May 7, 2026 7:00AM EDT

Description

Infios is pleased to announce a new Product Release for your TMS server on Thursday morning, 5/7/2026 at 2 AM EST. Between 2:00am - 3:00am EST, your server will be unavailable for up to 15 minutes. Please submit a case with any issues or concerns that may arise after the release is applied.

Components

Production TMS

Locations

NAMT002PA

Schedule

May 7, 2026 2:00AM - May 7, 2026 3:00AM EDT

Description

Infios is pleased to announce a new Product Release for your TMS server on Wednesday evening, 5/6/2026, at 10 PM EST. Between 10:00pm - 11:00pm EST, your server will be unavailable for up to 15 minutes. Please submit a case with any issues or concerns that may arise after the release is applied.

Components

Production TMS

Locations

EUMT001PA, EUMT002PA, EUMT003PA

Schedule

May 6, 2026 10:00PM - May 6, 2026 11:00PM EDT

Description

For up to 10 minutes during this period, the Production MercuryGate TMS application may become unavailable. No action should be necessary on your part.

Components

Production TMS

Locations

EUDC298PA, EUMT001PA, EUMT002PA, NADC250PA, NADC251PA, NADC253PA, NADC258PA, NADC262PA, NADC263PA, NADC264PA, NADC265PA, NADC267PA, NADC268PA, NADC269PA, NADC270PA, NADC271PA, NADC272PA, NADC274PA, NADC275PA, NADC276PA, NADC278PA, NADC280PA, NADC281PA, NADC282PA, NADC283PA, NADC284PA, NADC285PA, NADC286PA, NADC287PA, NADC288PA, NADC290PA, NADC291PA, NADC292PA, NADC294PA, NADC295PA, NADC296PA, NADC299PA, NADC301PA, NADC302PA, NADC321PA, NADC334PA, NADC342PA, NADC343PA, NADC418PA, NADC389PA, NADC411PA, NADC418PA2, NADC307PA

Schedule

May 6, 2026 1:00AM - May 6, 2026 3:00AM EDT

Description

For up to 10 minutes during this period, the QA MercuryGate TMS application may become unavailable. No action should be necessary on your part.

Components

Quality TMS

Locations

EUDC298QA, NADC159QA, NADC250QA, NADC251QA, NADC253QA, NADC254QA, NADC260QA, NADC264QA, NADC265QA, NADC267QA, NADC268QA, NADC269QA, NADC270QA, NADC271QA, NADC272QA, NADC274QA, NADC278QA, NADC280QA, NADC282QA, NADC283QA, NADC284QA, NADC285QA, NADC286QA, NADC287QA, NADC290QA, NADC291QA, NADC292QA, NADC294QA, NADC295QA, NADC296QA, NADC299QA, NADC301QA, NADC302QA, NADC304QA, NADC308QA, NADC309QA, NADC316QA, NADC317QA, NADC321QA, NADC324QA, NADC326QA, NADC331QA, NADC332QA, NADC342QA, NADC343QA, NADC345QA, NADC348QA, NADC361QA, NADC366QA, NADC370QA, NADC372QA, NADC375QA, NADC378QA, NADC394QA, NADC405QA, NADC412QA, NADC414QA, NADC415QA, NADC416QA, NADC419QA, NADC260QA2, NADC267QA2, NADC280QA2, NADC282QA2, NADC309SA, NADC342QA2, NADC342QA3, NADC378QA2, NADC405QA2, NADC415QA2, NADC415QA3, NADC415QA4, NADC415QA5, NADC415QA6, NADC415QA7, NADC309QA, NADC403QA, NADC391QA, NADC332QA, NADC275QA, NADC426QA

Schedule

May 5, 2026 11:00PM - May 6, 2026 1:00AM EDT

Description

To maintain a high quality of service for the Infios Platform and WM Advantage, Infios utilizes a weekly patch window to deploy fixes and performance optimizations. These patch windows do not impact customer-specific functions, such as customized mobile workflows or pages. The WM Advantage solution remains available during these windows. Occasionally, some users may experience a brief interruption in connectivity, requiring login. No further action should be necessary on your part. - Configuration environments are updated on Tuesday - Test environments are updated on Thursday - Production environments are updated on the following Tuesday If you are experiencing issues, please open a ticket in the Infios support portal -- located at https://infios.service-now.com/csm -- or call the support line at (800) 328‑3271.

Components

Production WM Advantage

Locations

EU Central - Platform, EU Central - WMLW, EU Central - WMPL, EU Central - WMVT

Schedule

May 5, 2026 4:00PM - May 5, 2026 5:00PM EDT

Description

To maintain a high quality of service for the Infios Platform and WM Advantage, Infios utilizes a weekly patch window to deploy fixes and performance optimizations. These patch windows do not impact customer-specific functions, such as customized mobile workflows or pages. The WM Advantage solution remains available during these windows. Occasionally, some users may experience a brief interruption in connectivity, requiring login. No further action should be necessary on your part. - Configuration environments are updated on Tuesday - Test environments are updated on Thursday - Production environments are updated on the following Tuesday If you are experiencing issues, please open a ticket in the Infios support portal -- located at https://infios.service-now.com/csm -- or call the support line at (800) 328‑3271.

Components

Configuration WM Advantage

Locations

EU Central - Platform, EU Central - WMLW, EU Central - WMPL, EU Central - WMVT

Schedule

May 5, 2026 4:00PM - May 5, 2026 5:00PM EDT

Description

We will be performing emergency maintenance at the specified date and time in this notice. Expect your server to be unavailable during that timeframe. No action should be necessary on your part. If you are unable to log into the server after the specified window, please open a Support Case in the Infios Community Support Portal or call the Support Line at 877-537-6419.

Components

ITS NxGen

Locations

NXGNAWAZ2, NXGBDNAW3

Schedule

May 5, 2026 3:00PM - May 5, 2026 3:30PM EDT

Description

We will be performing maintenance at the specified date and time in this notice. Expect your server to be unavailable during that timeframe. No action should be necessary on your part. If you are unable to log into the server after the specified window, please open a Support Case in the Infios Community Support Portal or call the Support Line at 877-537-6419.

Components

ITS NxGen

Locations

NXGNAWAZ2, NXGBDNAW3

Schedule

May 5, 2026 7:30AM - May 5, 2026 9:00AM EDT

Description

To maintain a high quality of service for the Infios Platform and WM Advantage, Infios utilizes a weekly patch window to deploy fixes and performance optimizations. These patch windows do not impact customer-specific functions, such as customized mobile workflows or pages. The WM Advantage solution remains available during these windows. Occasionally, some users may experience a brief interruption in connectivity, requiring login. No further action should be necessary on your part. - Configuration environments are updated on Tuesday - Test environments are updated on Thursday - Production environments are updated on the following Tuesday If you are experiencing issues, please open a ticket in the Infios support portal -- located at https://infios.service-now.com/csm -- or call the support line at (800) 328‑3271.

Components

Production WM Advantage

Locations

US East - Platform, US East - WMAD, US East - WMAH, US East - WMCB, US East - WMCJ, US East - WMEV, US East - WMFM, US East - WMMD, US East - WMOD, US East - WMRK, US East - WMSH, US East - WMSY, US East - WMWS

Schedule

May 5, 2026 7:00AM - May 5, 2026 8:00AM EDT

Description

To maintain a high quality of service for the Infios Platform and WM Advantage, Infios utilizes a weekly patch window to deploy fixes and performance optimizations. These patch windows do not impact customer-specific functions, such as customized mobile workflows or pages. The WM Advantage solution remains available during these windows. Occasionally, some users may experience a brief interruption in connectivity, requiring login. No further action should be necessary on your part. - Configuration environments are updated on Tuesday - Test environments are updated on Thursday - Production environments are updated on the following Tuesday If you are experiencing issues, please open a ticket in the Infios support portal -- located at https://infios.service-now.com/csm -- or call the support line at (800) 328‑3271.

Components

Configuration WM Advantage

Locations

US East - Platform, US East - WMAD, US East - WMAH, US East - WMCB, US East - WMCJ, US East - WMEV, US East - WMFM, US East - WMMD, US East - WMOD, US East - WMRK, US East - WMSH, US East - WMSY, US East - WMWS

Schedule

May 5, 2026 7:00AM - May 5, 2026 8:00AM EDT

Description

Infios is pleased to announce a new Product Release for your TMS server on Tuesday morning, 5/5/2026, at 6:00 AM EST. Between 6:00am - 7:00am EST, your server will be unavailable for up to 15 minutes. Please submit a case with any issues or concerns that may arise after the release is applied.

Components

Production TMS

Locations

NAMT005PA, NAMT013PA, NAMT017PA, NAMT007PA3

Schedule

May 5, 2026 6:00AM - May 5, 2026 7:00AM EDT

Description

During this maintenance period, the FinalMile services may become unavailable, no action will be necessary on your part.

Components

Final Mile, Back Office

Locations

Final Mile US Prod, Final Mile US UAT, Final Mile US QA, Backoffice US Prod, Backoffice US UAT, Backoffice US QA

Schedule

May 4, 2026 10:00PM - May 4, 2026 10:45PM EDT

Description

During this maintenance period, the FinalMile services may become unavailable, no action will be necessary on your part.

Components

Final Mile, Back Office

Locations

Final Mile Frankfurt Prod, Final Mile Frankfurt UAT, Final Mile Frankfurt QA, Backoffice Frankfurt Prod, Backoffice Frankfurt UAT, Backoffice Frankfurt QA

Schedule

May 4, 2026 6:00PM - May 4, 2026 9:15PM EDT

Description

This is a friendly reminder that we are now in the release testing period until Friday May 1st. Your QA server has been refreshed with production data and has the proposed May release version applied. Please begin testing your workflows and any customized processes that you have in the remaining days. If you find any issues or have any concerns, please submit a case with steps to reproduce and expected vs. actual results. A release notes summary for changes can be found here: https://dam.infios.com/m/1e115720acb44c70/original/upcoming_release_summary.pdf

Components

Quality TMS

Locations

APMT001QA, APMT101QA, EUMT003QA, NAMT000QA, NAMT001QA, NAMT002QA, NAMT003QA, NAMT004QA, NAMT005QA, NAMT006QA, NAMT007QA, NAMT008QA, NAMT009QA, NAMT010QA, NAMT011QA, NAMT012QA, NAMT013QA, NAMT014QA, NAMT015QA, NAMT016QA, NAMT017QA, NAMT020QA, NAMT021QA, NAMT100QA, NAMT101QA, NAMT102QA, NAMT103QA, NAMT104QA, NAMT105QA, NAMT106QA, NAMT107QA, NAMT108QA, NAMT109QA, NAMT110QA, NAMT111QA, NAMT112QA, NAMT113QA, NAMT114QA, NAMT115QA, NAMT116QA, NAMT117QA, NAMT118QA, NAMT119QA, NAMT120QA, NAMT121QA, NAMT122QA, NAMT018PW, NAMT022QA, NAMT000QA, NAMT004QA, NAMT009QA, NAMT020QA, NAMT021QA, NAMT026QA, EUMT003QA, NAMT026QA, NAMT018QA, NAMT028QA, NAMT029QA

Schedule

April 23, 2026 11:32AM - May 1, 2026 11:32AM EDT