Planned Maintenance In Progress

Updated a few seconds ago

TMS Server MaintenancePlanned Maintenance

Description

There will be a CSR Promote to the current TMS Version, updating to version 25.10414.3. For approximately 30 minutes during this period, the MercuryGate TMS application will not be available. No action should be necessary on your part. If you are unable to log into the server after 11:59pm ET, please open a Support Case in the MercuryGate Community Support Portal or call the Support Line at 877-537-6419.

Components

Production TMS

Locations

EUMT001PA, EUMT002PA, NADC304PA, NADC344PA, NAMT000PA, NAMT001PA, NAMT004PA, NAMT005PA, NAMT006PA, NAMT007PA, NAMT008PA, NAMT009PA, NAMT010PA, NAMT011PA, NAMT012PA, NAMT013PA, NAMT014PA, NAMT015PA, NAMT016PA, NAMT017PA, NAMT018PA, NAMT019PA, NAMT020PA, NAMT021PA, NADC410PA, NAMT003PA2, NAMT022PA, NAMT023PA, NAMT024PA, NAMT025PA, NAMT026PA, EUMT003PA

Schedule

May 14, 2025 10:00PM - 11:59PM EDT


May 14, 2025 10:00PM EDT
[Update] Scheduled maintenance is starting.

Shared Services

Operational

Production TMS

Planned Maintenance

Quality TMS

Operational

Final Mile

Operational

Back Office

Operational

Claims Services

Operational

ITS NxGen

Operational

Edge

Operational

External Services

AWS EC2

Amazon Web Services

Cloudflare

DHL

Fedex

MS Office365

Mimecast

SendGrid

Status.io

UPS

3

Upcoming Maintenances

0

Days Until Next Maintenance

1

Incidents Last 7 Days

Scheduled Maintenance

SMTP.com MaintenancePlanned Maintenance

Schedule

April 1, 2025 1:58PM - April 10, 2025 11:59PM EDT

Components

Shared Services

Locations

Email Services

Description

Smtp.com has scheduled maintenance over the next several days. There could be delivery issues as they perform maintenance.
TMS Server MaintenancePlanned Maintenance

Schedule

May 15, 2025 2:00AM - 3:59AM EDT

Components

Production TMS

Locations

NAMT002PA

Description

There will be a CSR Promote to the current TMS Version, updating to version 25.10414.3. For approximately 30 minutes during this period, the MercuryGate TMS application will not be available. No action should be necessary on your part. If you are unable to log into the server after 3:59am ET, please open a Support Case in the MercuryGate Community Support Portal or call the Support Line at 877-537-6419.
TMS Server MaintenancePlanned Maintenance

Schedule

May 15, 2025 10:00AM - 11:59AM EDT

Components

Production TMS, Quality TMS

Locations

APMT001PA, NADC325QA

Description

There will be a CSR Promote to the current TMS Version, updating to version 25.10414.3. For approximately 30 minutes during this period, the MercuryGate TMS application will not be available. No action should be necessary on your part. If you are unable to log into the server after 11:59am ET, please open a Support Case in the MercuryGate Community Support Portal or call the Support Line at 877-537-6419.

History (Last 7 days)

Server MaintenancePlanned Maintenance

Description

During this maintenance period, the FinalMile services may become unavailable, no action will be necessary on your part.


Components

Final Mile


Locations

Final Mile US Prod, Final Mile US UAT, Final Mile US QA


Schedule

May 13, 2025 10:00PM - May 13, 2025 11:30PM EDT


May 13, 2025 10:00PM EDT
[Update] Scheduled maintenance is starting.

May 13, 2025 11:30PM EDT
[Update] Scheduled maintenance is complete.
Server MaintenancePlanned Maintenance

Description

During this maintenance period, the FinalMile services may become unavailable, no action will be necessary on your part.


Components

Final Mile, Back Office


Locations

Final Mile US Prod, Final Mile US UAT, Final Mile US QA, Backoffice US Prod, Backoffice US UAT, Backoffice US QA


Schedule

May 12, 2025 10:00PM - May 12, 2025 11:30PM EDT


May 12, 2025 10:00PM EDT
[Update] Scheduled maintenance is starting.

May 12, 2025 11:30PM EDT
[Update] Scheduled maintenance is complete.
Final Mile Database Maintenance PlannedPlanned Maintenance

Description

We will be performing an upgrade on utility databases that support the Final Mile product. The downtime for the maintenance may be as long as 2 hours while we verify application availability and validate functionality after the upgrade.


Components

Final Mile, Back Office


Locations

Final Mile US Prod, Final Mile US UAT, Final Mile US QA, Backoffice US Prod, Backoffice US UAT, Backoffice US QA


Schedule

May 12, 2025 12:00AM - May 12, 2025 2:00AM EDT


May 12, 2025 12:00AM EDT
[Update] Scheduled maintenance is starting.

May 12, 2025 2:00AM EDT
[Update] Scheduled maintenance is complete.
TMS Server MaintenancePlanned Maintenance

Description

For up to 10 minutes during this period, the Production MercuryGate TMS application may become unavailable. No action should be necessary on your part.


Components

Production TMS


Locations

NADC309PA


Schedule

May 9, 2025 10:00PM - May 9, 2025 10:30PM EDT


May 9, 2025 10:00PM EDT
[Update] Scheduled maintenance is starting.

May 9, 2025 10:30PM EDT
[Update] Scheduled maintenance is complete.
Investigating issues with iReport DocumentsService Disruption

Incident Status

Service Disruption


Components

Shared Services


Locations

iReports (Jasper)



May 9, 2025 11:54AM EDT
[Investigating] We’re currently investigating reports of a potential service interruption with iReport Documents. We apologize for any inconvenience and will post another update as soon as we learn more.

May 9, 2025 12:08PM EDT
[Investigating] We are still investigating the Jasper issue. We will update again shortly.

May 9, 2025 12:28PM EDT
[Monitoring] We’re currently monitoring the update that was put in place. Please notify us if you notice any further issues.

May 9, 2025 12:42PM EDT
[Resolved] Issue has been resolved. Thank you for your patience while we resolved this issue. RCA will be posted once completed.
Emergency TMS Server Maintenance Planned Maintenance

Description

There will be a CSR Promote to the current TMS Version For approximately 30 minutes during this period, the MercuryGate TMS application will not be available. No action should be necessary on your part. If you are unable to log into the server after 10:30 AM ET, please open a Support Case in the MercuryGate Community Support Portal.


Components

Production TMS


Locations

APMT001PA


Schedule

May 9, 2025 10:00AM - May 9, 2025 10:30AM EDT


May 9, 2025 10:00AM EDT
[Update] Scheduled maintenance is starting.

May 9, 2025 10:30AM EDT
[Update] Scheduled maintenance is complete.
Emergency TMS Server Maintenance Planned Maintenance

Description

There will be an emergency CSR Promote to the current TMS Version. For approximately 30 minutes during this period, the MercuryGate TMS application will not be available. No action should be necessary on your part. If you are unable to log into the server after 11:59pm ET, please open a Support Case in the MercuryGate Community Support Portal or call the Support Line at 877-537-6419.


Components

Production TMS


Locations

EUDC298PA, EUMT001PA, EUMT002PA, NAMT000PA, NAMT001PA, NAMT002PA, NAMT004PA, NAMT005PA, NAMT006PA, NAMT007PA, NAMT008PA, NAMT009PA, NAMT010PA, NAMT011PA, NAMT012PA, NAMT013PA, NAMT014PA, NAMT015PA, NAMT016PA, NAMT017PA, NAMT018PA, NAMT019PA, NAMT020PA, NAMT021PA, NAMT380PA, NAMT000PA, NAMT003PA2, NAMT004PA, NAMT007PA2, NAMT007PA3, NAMT011PA2, NAMT021PA, NAMT020PA, NAMT022PA, NAMT023PA, NAMT024PA, NAMT025PA, NAMT026PA, EUMT003PA


Schedule

May 8, 2025 10:00PM - May 8, 2025 11:59PM EDT


May 8, 2025 10:00PM EDT
[Update] Scheduled maintenance is starting.

May 8, 2025 11:59PM EDT
[Update] Scheduled maintenance is complete.
New TMS Product ReleasePlanned Maintenance

Description

MercuryGate International is pleased to announce a new Product Release for your TMS server on Thursday morning, May 8th, 2025, at 10:00am EST. On May 8th, between 10:00am - 11:00am EST, your server will be unavailable for up to 15 minutes. Please submit a case with any issues or concerns that may arise after the release is applied.


Components

Production TMS, Quality TMS


Locations

APMT001PA, EUMT001PA, EUMT002PA, NADC325QA, EUMT003PA


Schedule

May 8, 2025 10:00AM - May 8, 2025 11:00AM EDT


May 8, 2025 10:00AM EDT
[Update] Scheduled maintenance is starting.

May 8, 2025 11:00AM EDT
[Update] Scheduled maintenance is complete.
New TMS Product ReleasePlanned Maintenance

Description

MercuryGate International is pleased to announce a new Product Release for your TMS server on Thursday morning, May 8th, 2025, at 6:00am EST. On May 8th, between 6:00am - 7:00am EST, your server will be unavailable for up to 15 minutes. Please submit a case with any issues or concerns that may arise after the release is applied.


Components

Production TMS, Quality TMS


Locations

NADC297PA, NADC304PA, NADC306PA, NADC344PA, NAMT000PA, NAMT001PA, NAMT004PA, NAMT005PA, NAMT006PA, NAMT007PA, NAMT008PA, NAMT009PA, NAMT010PA, NAMT011PA, NAMT012PA, NAMT013PA, NAMT014PA, NAMT015PA, NAMT016PA, NAMT017PA, NAMT018PA, NAMT019PA, NAMT020PA, NAMT021PA, NADC313QA, NADC332PA2, NADC410PA, NAMT003PA2, NAMT022PA, NAMT023PA, NAMT024PA, NAMT025PA, NAMT026PA


Schedule

May 8, 2025 6:00AM - May 8, 2025 7:00AM EDT


May 8, 2025 6:00AM EDT
[Update] Scheduled maintenance is starting.

May 8, 2025 7:00AM EDT
[Update] Scheduled maintenance is complete.
New TMS Product ReleasePlanned Maintenance

Description

MercuryGate International is pleased to announce a new Product Release for your TMS server on Thursday morning, May 8th, 2025, at 2:00am EST. On May 8th, between 2:00am - 3:00am EST, your server will be unavailable for up to 15 minutes. Please submit a case with any issues or concerns that may arise after the release is applied.


Components

Production TMS


Locations

NAMT002PA


Schedule

May 8, 2025 2:00AM - May 8, 2025 3:00AM EDT


May 8, 2025 2:00AM EDT
[Update] Scheduled maintenance is starting.

May 8, 2025 3:00AM EDT
[Update] Scheduled maintenance is complete.