All Systems Operational

Updated a few seconds ago

Shared Services

Operational

Production TMS

Operational

Quality TMS

Operational

VRO (Final Mile)

Operational

DCA (Back Office)

Operational

Claims Services

Operational

ITS NxGen

Operational

Edge

Operational

IPAAS

Operational

Production WM Advantage

Operational

Test WM Advantage

Operational

Configuration WM Advantage

Operational

External Services

Amazon Web Services

AWS EC2

Azure

Cloudflare

DHL

Fedex

Mimecast

MS Office365

SendGrid

Status.io

UPS

13

Upcoming Maintenances

2

Days Until Next Maintenance

0

Incidents Last 7 Days

Scheduled Maintenance

TMS Server MaintenancePlanned Maintenance

Schedule

July 22, 2026 10:00PM - 10:30PM EDT

Components

Production TMS

Locations

NADC258PA, NADC265PA, NADC267PA, NADC270PA, NADC278PA, NADC280PA, NADC281PA, NADC288PA, NADC296PA, NADC297PA, NADC334PA

Description

Dear TMS Customer, As part of our commitment to providing customers with premier security, SLAs and service, we require all customers to be within six months of the current release of the MercuryGate TMS. We would like to remind you that a mandatory upgrade of Production TMS to the finalized stable February 2026 release (26.10126.20) will take place on July 22, 2026 at 10:00 PM EDT. If you are receiving this message, your Production TMS is on a version prior to February 2026 release and, as of this notice, will be included in the mandatory promote. We recommend taking this time as an opportunity to test this version in QA environments. If you are already on the latest release or have plans to upgrade to the February release, or newer, prior to this date, please disregard this message. As always, if you have any questions or concerns, please reach out to customer support.
Weekly WM Patch Window - US East PRODPlanned Maintenance

Schedule

August 11, 2026 7:00AM - 8:00AM EDT

Components

Production WM Advantage

Locations

US East - Platform, US East - WMAD, US East - WMAH, US East - WMCB, US East - WMCJ, US East - WMEV, US East - WMFM, US East - WMMD, US East - WMOD, US East - WMRK, US East - WMSH, US East - WMSY, US East - WMWS

Description

To maintain a high quality of service for the Infios Platform and WM Advantage, Infios utilizes a weekly patch window to deploy fixes and performance optimizations. These patch windows do not impact customer-specific functions, such as customized mobile workflows or pages. The WM Advantage solution remains available during these windows. Occasionally, some users may experience a brief interruption in connectivity, requiring login. No further action should be necessary on your part. - Configuration environments are updated on Tuesday - Test environments are updated on Thursday - Production environments are updated on the following Tuesday If you are experiencing issues, please open a ticket in the Infios support portal -- located at https://infios.service-now.com/csm -- or call the support line at (800) 328‑3271.
Weekly WM Patch Window - US East CONFPlanned Maintenance

Schedule

August 11, 2026 7:00AM - 8:00AM EDT

Components

Configuration WM Advantage

Locations

US East - Platform, US East - WMAD, US East - WMAH, US East - WMCB, US East - WMCJ, US East - WMEV, US East - WMFM, US East - WMMD, US East - WMOD, US East - WMRK, US East - WMSH, US East - WMSY, US East - WMWS

Description

To maintain a high quality of service for the Infios Platform and WM Advantage, Infios utilizes a weekly patch window to deploy fixes and performance optimizations. These patch windows do not impact customer-specific functions, such as customized mobile workflows or pages. The WM Advantage solution remains available during these windows. Occasionally, some users may experience a brief interruption in connectivity, requiring login. No further action should be necessary on your part. - Configuration environments are updated on Tuesday - Test environments are updated on Thursday - Production environments are updated on the following Tuesday If you are experiencing issues, please open a ticket in the Infios support portal -- located at https://infios.service-now.com/csm -- or call the support line at (800) 328‑3271.
NxGen Server Maintenance Planned Maintenance

Schedule

August 11, 2026 7:30AM - 9:00AM EDT

Components

ITS NxGen

Locations

NXGNAWAZ2, NXGBDNAW3

Description

We will be performing maintenance at the specified date and time in this notice. Expect your server to be unavailable during that timeframe. No action should be necessary on your part. If you are unable to log into the server after the specified window, please open a Support Case in the Infios Community Support Portal or call the Support Line at 877-537-6419.
Weekly WM Patch Window - EU PRODPlanned Maintenance

Schedule

August 11, 2026 4:00PM - 5:00PM EDT

Components

Production WM Advantage

Locations

EU Central - Platform, EU Central - WMLW, EU Central - WMPL, EU Central - WMVT

Description

To maintain a high quality of service for the Infios Platform and WM Advantage, Infios utilizes a weekly patch window to deploy fixes and performance optimizations. These patch windows do not impact customer-specific functions, such as customized mobile workflows or pages. The WM Advantage solution remains available during these windows. Occasionally, some users may experience a brief interruption in connectivity, requiring login. No further action should be necessary on your part. - Configuration environments are updated on Tuesday - Test environments are updated on Thursday - Production environments are updated on the following Tuesday If you are experiencing issues, please open a ticket in the Infios support portal -- located at https://infios.service-now.com/csm -- or call the support line at (800) 328‑3271.
Weekly WM Patch Window - EU CONFPlanned Maintenance

Schedule

August 11, 2026 4:00PM - 5:00PM EDT

Components

Configuration WM Advantage

Locations

EU Central - Platform, EU Central - WMLW, EU Central - WMPL, EU Central - WMVT

Description

To maintain a high quality of service for the Infios Platform and WM Advantage, Infios utilizes a weekly patch window to deploy fixes and performance optimizations. These patch windows do not impact customer-specific functions, such as customized mobile workflows or pages. The WM Advantage solution remains available during these windows. Occasionally, some users may experience a brief interruption in connectivity, requiring login. No further action should be necessary on your part. - Configuration environments are updated on Tuesday - Test environments are updated on Thursday - Production environments are updated on the following Tuesday If you are experiencing issues, please open a ticket in the Infios support portal -- located at https://infios.service-now.com/csm -- or call the support line at (800) 328‑3271.
TMS Server MaintenancePlanned Maintenance

Schedule

August 11, 2026 11:00PM - August 12, 2026 1:00AM EDT

Components

Quality TMS

Locations

EUDC298QA, NADC159QA, NADC250QA, NADC251QA, NADC253QA, NADC254QA, NADC260QA, NADC264QA, NADC265QA, NADC267QA, NADC268QA, NADC269QA, NADC270QA, NADC271QA, NADC272QA, NADC274QA, NADC278QA, NADC280QA, NADC282QA, NADC283QA, NADC284QA, NADC285QA, NADC286QA, NADC287QA, NADC290QA, NADC291QA, NADC292QA, NADC294QA, NADC295QA, NADC296QA, NADC299QA, NADC301QA, NADC302QA, NADC304QA, NADC308QA, NADC309QA, NADC314QA, NADC316QA, NADC317QA, NADC321QA, NADC324QA, NADC326QA, NADC331QA, NADC332QA, NADC342QA, NADC343QA, NADC345QA, NADC348QA, NADC361QA, NADC366QA, NADC370QA, NADC372QA, NADC375QA, NADC378QA, NADC394QA, NADC405QA, NADC412QA, NADC414QA, NADC415QA, NADC416QA, NADC419QA, NADC260QA2, NADC267QA2, NADC280QA2, NADC282QA2, NADC309SA, NADC342QA2, NADC342QA3, NADC378QA2, NADC405QA2, NADC415QA2, NADC415QA3, NADC415QA4, NADC415QA5, NADC415QA6, NADC415QA7, NADC309QA, NADC403QA, NADC391QA, NADC332QA, NADC275QA, NADC426QA

Description

For up to 10 minutes during this period, the QA MercuryGate TMS application may become unavailable. No action should be necessary on your part.
TMS Server MaintenancePlanned Maintenance

Schedule

August 12, 2026 1:00AM - 3:00AM EDT

Components

Production TMS

Locations

EUDC298PA, EUMT001PA, EUMT002PA, NADC250PA, NADC251PA, NADC253PA, NADC258PA, NADC262PA, NADC263PA, NADC264PA, NADC265PA, NADC267PA, NADC268PA, NADC269PA, NADC270PA, NADC271PA, NADC272PA, NADC274PA, NADC275PA, NADC276PA, NADC278PA, NADC280PA, NADC281PA, NADC282PA, NADC283PA, NADC284PA, NADC285PA, NADC286PA, NADC287PA, NADC288PA, NADC290PA, NADC291PA, NADC292PA, NADC294PA, NADC295PA, NADC296PA, NADC299PA, NADC301PA, NADC302PA, NADC321PA, NADC334PA, NADC342PA, NADC343PA, NADC418PA, NADC389PA, NADC411PA, NADC418PA2, NADC307PA

Description

For up to 10 minutes during this period, the Production MercuryGate TMS application may become unavailable. No action should be necessary on your part.
Weekly WM Patch Window - US East UATPlanned Maintenance

Schedule

August 13, 2026 7:00AM - 8:00AM EDT

Components

Test WM Advantage

Locations

US East - Platform, US East - WMAD, US East - WMAH, US East - WMCB, US East - WMCJ, US East - WMEV, US East - WMFM, US East - WMMD, US East - WMOD, US East - WMRK, US East - WMSH, US East - WMSY, US East - WMWS

Description

To maintain a high quality of service for the Infios Platform and WM Advantage, Infios utilizes a weekly patch window to deploy fixes and performance optimizations. These patch windows do not impact customer-specific functions, such as customized mobile workflows or pages. The WM Advantage solution remains available during these windows. Occasionally, some users may experience a brief interruption in connectivity, requiring login. No further action should be necessary on your part. - Configuration environments are updated on Tuesday - Test environments are updated on Thursday - Production environments are updated on the following Tuesday If you are experiencing issues, please open a ticket in the Infios support portal -- located at https://infios.service-now.com/csm -- or call the support line at (800) 328‑3271.
Weekly WM Patch Window - EU UATPlanned Maintenance

Schedule

August 13, 2026 4:00PM - 5:00PM EDT

Components

Test WM Advantage

Locations

EU Central - Platform, EU Central - WMLW, EU Central - WMPL, EU Central - WMVT

Description

To maintain a high quality of service for the Infios Platform and WM Advantage, Infios utilizes a weekly patch window to deploy fixes and performance optimizations. These patch windows do not impact customer-specific functions, such as customized mobile workflows or pages. The WM Advantage solution remains available during these windows. Occasionally, some users may experience a brief interruption in connectivity, requiring login. No further action should be necessary on your part. - Configuration environments are updated on Tuesday - Test environments are updated on Thursday - Production environments are updated on the following Tuesday If you are experiencing issues, please open a ticket in the Infios support portal -- located at https://infios.service-now.com/csm -- or call the support line at (800) 328‑3271.
TMS Server MaintenancePlanned Maintenance

Schedule

August 14, 2026 10:00PM - 10:30PM EDT

Components

Production TMS

Locations

NADC309PA

Description

For up to 10 minutes during this period, the Production MercuryGate TMS application may become unavailable. No action should be necessary on your part.
Weekly WM Patch Window - EU PRODPlanned Maintenance

Schedule

August 17, 2026 4:00PM - 5:00PM EDT

Components

Production WM Advantage

Locations

EU Central - Platform, EU Central - WMLW, EU Central - WMPL, EU Central - WMVT

Description

To maintain a high quality of service for the Infios Platform and WM Advantage, Infios utilizes a weekly patch window to deploy fixes and performance optimizations. These patch windows do not impact customer-specific functions, such as customized mobile workflows or pages. The WM Advantage solution remains available during these windows. Occasionally, some users may experience a brief interruption in connectivity, requiring login. No further action should be necessary on your part. - Configuration environments are updated on Tuesday - Test environments are updated on Thursday - Production environments are updated on the following Tuesday If you are experiencing issues, please open a ticket in the Infios support portal -- located at https://infios.service-now.com/csm -- or call the support line at (800) 328‑3271.
Weekly WM Patch Window - US East PRODPlanned Maintenance

Schedule

August 18, 2026 1:00AM - 2:00AM EDT

Components

Production WM Advantage

Locations

US East - Platform, US East - WMAD, US East - WMAH, US East - WMCB, US East - WMCJ, US East - WMEV, US East - WMFM, US East - WMMD, US East - WMOD, US East - WMRK, US East - WMSH, US East - WMSY, US East - WMWS

Description

To maintain a high quality of service for the Infios Platform and WM Advantage, Infios utilizes a weekly patch window to deploy fixes and performance optimizations. These patch windows do not impact customer-specific functions, such as customized mobile workflows or pages. The WM Advantage solution remains available during these windows. Occasionally, some users may experience a brief interruption in connectivity, requiring login. No further action should be necessary on your part. - Configuration environments are updated on Tuesday - Test environments are updated on Thursday - Production environments are updated on the following Tuesday If you are experiencing issues, please open a ticket in the Infios support portal -- located at https://infios.service-now.com/csm -- or call the support line at (800) 328‑3271.

History (Last 7 days)

Emergency TM Server MaintenancePlanned Maintenance

Description

We will be performing emergency maintenance at the specified date and time in this notice. Expect your server to be unavailable during that timeframe. No action should be necessary on your part. If you are unable to log into the server after the specified window, please open a Support Case in the Infios Community Support Portal or call the Support Line at 877-537-6419.


Components

Production TMS


Locations

APMT001PA


Schedule

August 7, 2026 10:00AM - August 7, 2026 10:10AM EDT


August 7, 2026 10:00AM EDT
UPDATE

Scheduled maintenance is starting.

August 7, 2026 10:10AM EDT
UPDATE

Scheduled maintenance is complete.
Emergency TM Server MaintenancePlanned Maintenance

Description

We will be performing emergency maintenance at the specified date and time in this notice. Expect your server to be unavailable during that timeframe. No action should be necessary on your part. If you are unable to log into the server after the specified window, please open a Support Case in the Infios Community Support Portal or call the Support Line at 877-537-6419.


Components

Production TMS


Locations

NAMT002PA


Schedule

August 7, 2026 2:00AM - August 7, 2026 2:10AM EDT


August 7, 2026 2:00AM EDT
UPDATE

Scheduled maintenance is starting.

August 7, 2026 2:10AM EDT
UPDATE

Scheduled maintenance is complete.
Emergency TM Server MaintenancePlanned Maintenance

Description

We will be performing emergency maintenance at the specified date and time in this notice. Expect your server to be unavailable during that timeframe. No action should be necessary on your part. If you are unable to log into the server after the specified window, please open a Support Case in the Infios Community Support Portal or call the Support Line at 877-537-6419.


Components

Production TMS


Locations

EUMT001PA, EUMT002PA, NAMT000PA, NAMT001PA, NAMT004PA, NAMT005PA, NAMT006PA, NAMT007PA, NAMT008PA, NAMT009PA, NAMT010PA, NAMT011PA, NAMT012PA, NAMT013PA, NAMT014PA, NAMT015PA, NAMT016PA, NAMT017PA, NAMT018PA, NAMT019PA, NAMT020PA, NAMT021PA, NAMT380PA, NAMT000PA, NAMT003PA2, NAMT004PA, NAMT021PA, NAMT020PA, NAMT022PA, NAMT023PA, NAMT024PA, NAMT025PA, NAMT026PA, NAMT029PA


Schedule

August 6, 2026 10:00PM - August 6, 2026 10:10PM EDT


August 6, 2026 10:00PM EDT
UPDATE

Scheduled maintenance is starting.

August 6, 2026 10:10PM EDT
UPDATE

Scheduled maintenance is complete.
Weekly WM Patch Window - EU UATPlanned Maintenance

Description

To maintain a high quality of service for the Infios Platform and WM Advantage, Infios utilizes a weekly patch window to deploy fixes and performance optimizations. These patch windows do not impact customer-specific functions, such as customized mobile workflows or pages. The WM Advantage solution remains available during these windows. Occasionally, some users may experience a brief interruption in connectivity, requiring login. No further action should be necessary on your part. - Configuration environments are updated on Tuesday - Test environments are updated on Thursday - Production environments are updated on the following Tuesday If you are experiencing issues, please open a ticket in the Infios support portal -- located at https://infios.service-now.com/csm -- or call the support line at (800) 328‑3271.


Components

Test WM Advantage


Locations

EU Central - Platform, EU Central - WMLW, EU Central - WMPL, EU Central - WMVT


Schedule

August 6, 2026 4:00PM - August 6, 2026 5:00PM EDT


August 6, 2026 4:00PM EDT
UPDATE

Scheduled maintenance is starting.

August 6, 2026 5:00PM EDT
UPDATE

Scheduled maintenance is complete.
New TMS Product ReleasePlanned Maintenance

Description

Infios is pleased to announce a new Product Release for your TMS server on Thursday morning, 8/6/2026, at 10am EST. Between 10:00am - 10:300am EST, your server will be unavailable for up to 15 minutes. Please submit a case with any issues or concerns that may arise after the release is applied.


Components

Production TMS


Locations

APMT001PA


Schedule

August 6, 2026 10:00AM - August 6, 2026 10:30AM EDT


August 6, 2026 10:00AM EDT
UPDATE

Scheduled maintenance is starting.

August 6, 2026 10:30AM EDT
UPDATE

Scheduled maintenance is complete.
Weekly WM Patch Window - US East UATPlanned Maintenance

Description

To maintain a high quality of service for the Infios Platform and WM Advantage, Infios utilizes a weekly patch window to deploy fixes and performance optimizations. These patch windows do not impact customer-specific functions, such as customized mobile workflows or pages. The WM Advantage solution remains available during these windows. Occasionally, some users may experience a brief interruption in connectivity, requiring login. No further action should be necessary on your part. - Configuration environments are updated on Tuesday - Test environments are updated on Thursday - Production environments are updated on the following Tuesday If you are experiencing issues, please open a ticket in the Infios support portal -- located at https://infios.service-now.com/csm -- or call the support line at (800) 328‑3271.


Components

Test WM Advantage


Locations

US East - Platform, US East - WMAD, US East - WMAH, US East - WMCB, US East - WMCJ, US East - WMEV, US East - WMFM, US East - WMMD, US East - WMOD, US East - WMRK, US East - WMSH, US East - WMSY, US East - WMWS


Schedule

August 6, 2026 7:00AM - August 6, 2026 8:00AM EDT


August 6, 2026 7:00AM EDT
UPDATE

Scheduled maintenance is starting.

August 6, 2026 8:00AM EDT
UPDATE

Scheduled maintenance is complete.
New TMS Product ReleasePlanned Maintenance

Description

Infios is pleased to announce a new Product Release for your TMS server on Thursday morning, 8/6/2026, at 6am EST. Between 6:00am - 7:00am EST, your server will be unavailable for up to 15 minutes. Please submit a case with any issues or concerns that may arise after the release is applied.


Components

Production TMS


Locations

NAMT000PA, NAMT001PA, NAMT004PA, NAMT005PA, NAMT006PA, NAMT007PA, NAMT008PA, NAMT009PA, NAMT010PA, NAMT011PA, NAMT012PA, NAMT013PA, NAMT014PA, NAMT015PA, NAMT016PA, NAMT017PA, NAMT018PA, NAMT019PA, NAMT020PA, NAMT021PA, NAMT380PA, NAMT000PA, NAMT003PA2, NAMT004PA, NAMT021PA, NAMT020PA, NAMT022PA, NAMT023PA, NAMT024PA, NAMT025PA, NAMT026PA, NAMT029PA


Schedule

August 6, 2026 6:00AM - August 6, 2026 7:00AM EDT


August 6, 2026 6:00AM EDT
UPDATE

Scheduled maintenance is starting.

August 6, 2026 7:00AM EDT
UPDATE

Scheduled maintenance is complete.
New TMS Product ReleasePlanned Maintenance

Description

Infios is pleased to announce a new Product Release for your TMS server on Thursday morning, 8/6/2026, at 2am EST. Between 2:00am - 2:30am EST, your server will be unavailable for up to 15 minutes. Please submit a case with any issues or concerns that may arise after the release is applied.


Components

Production TMS


Locations

NAMT002PA


Schedule

August 6, 2026 2:00AM - August 6, 2026 2:30AM EDT


August 6, 2026 2:00AM EDT
UPDATE

Scheduled maintenance is starting.

August 6, 2026 2:30AM EDT
UPDATE

Scheduled maintenance is complete.
New TMS Product ReleasePlanned Maintenance

Description

Infios is pleased to announce a new Product Release for your TMS server on Wednesday, 8/5/2026, at 10pm EST. Between 10:00pm - 10:30pm EST, your server will be unavailable for up to 15 minutes. Please submit a case with any issues or concerns that may arise after the release is applied.


Components

Production TMS


Locations

EUMT001PA, EUMT002PA


Schedule

August 5, 2026 10:00PM - August 5, 2026 10:30PM EDT


August 5, 2026 10:00PM EDT
UPDATE

Scheduled maintenance is starting.

August 5, 2026 10:30PM EDT
UPDATE

Scheduled maintenance is complete.
Server MaintenancePlanned Maintenance

Description

During this maintenance period, the FinalMile services may become unavailable, no action will be necessary on your part.


Components

VRO (Final Mile)


Locations

Final Mile US Prod, Final Mile US UAT, Final Mile US QA


Schedule

August 4, 2026 10:00PM - August 4, 2026 11:45PM EDT


August 4, 2026 10:00PM EDT
UPDATE

Scheduled maintenance is starting.

August 4, 2026 11:45PM EDT
UPDATE

Scheduled maintenance is complete.
Weekly WM Patch Window - EU PRODPlanned Maintenance

Description

To maintain a high quality of service for the Infios Platform and WM Advantage, Infios utilizes a weekly patch window to deploy fixes and performance optimizations. These patch windows do not impact customer-specific functions, such as customized mobile workflows or pages. The WM Advantage solution remains available during these windows. Occasionally, some users may experience a brief interruption in connectivity, requiring login. No further action should be necessary on your part. - Configuration environments are updated on Tuesday - Test environments are updated on Thursday - Production environments are updated on the following Tuesday If you are experiencing issues, please open a ticket in the Infios support portal -- located at https://infios.service-now.com/csm -- or call the support line at (800) 328‑3271.


Components

Production WM Advantage


Locations

EU Central - Platform, EU Central - WMLW, EU Central - WMPL, EU Central - WMVT


Schedule

August 4, 2026 4:00PM - August 4, 2026 5:00PM EDT


August 4, 2026 4:00PM EDT
UPDATE

Scheduled maintenance is starting.

August 4, 2026 5:00PM EDT
UPDATE

Scheduled maintenance is complete.
Weekly WM Patch Window - EU CONFPlanned Maintenance

Description

To maintain a high quality of service for the Infios Platform and WM Advantage, Infios utilizes a weekly patch window to deploy fixes and performance optimizations. These patch windows do not impact customer-specific functions, such as customized mobile workflows or pages. The WM Advantage solution remains available during these windows. Occasionally, some users may experience a brief interruption in connectivity, requiring login. No further action should be necessary on your part. - Configuration environments are updated on Tuesday - Test environments are updated on Thursday - Production environments are updated on the following Tuesday If you are experiencing issues, please open a ticket in the Infios support portal -- located at https://infios.service-now.com/csm -- or call the support line at (800) 328‑3271.


Components

Configuration WM Advantage


Locations

EU Central - Platform, EU Central - WMLW, EU Central - WMPL, EU Central - WMVT


Schedule

August 4, 2026 4:00PM - August 4, 2026 5:00PM EDT


August 4, 2026 4:00PM EDT
UPDATE

Scheduled maintenance is starting.

August 4, 2026 5:00PM EDT
UPDATE

Scheduled maintenance is complete.
Weekly WM Patch Window - US East PRODPlanned Maintenance

Description

To maintain a high quality of service for the Infios Platform and WM Advantage, Infios utilizes a weekly patch window to deploy fixes and performance optimizations. These patch windows do not impact customer-specific functions, such as customized mobile workflows or pages. The WM Advantage solution remains available during these windows. Occasionally, some users may experience a brief interruption in connectivity, requiring login. No further action should be necessary on your part. - Configuration environments are updated on Tuesday - Test environments are updated on Thursday - Production environments are updated on the following Tuesday If you are experiencing issues, please open a ticket in the Infios support portal -- located at https://infios.service-now.com/csm -- or call the support line at (800) 328‑3271.


Components

Production WM Advantage


Locations

US East - Platform, US East - WMAD, US East - WMAH, US East - WMCB, US East - WMCJ, US East - WMEV, US East - WMFM, US East - WMMD, US East - WMOD, US East - WMRK, US East - WMSH, US East - WMSY, US East - WMWS


Schedule

August 4, 2026 7:00AM - August 4, 2026 8:00AM EDT


August 4, 2026 7:00AM EDT
UPDATE

Scheduled maintenance is starting.

August 4, 2026 8:00AM EDT
UPDATE

Scheduled maintenance is complete.
Weekly WM Patch Window - US East CONFPlanned Maintenance

Description

To maintain a high quality of service for the Infios Platform and WM Advantage, Infios utilizes a weekly patch window to deploy fixes and performance optimizations. These patch windows do not impact customer-specific functions, such as customized mobile workflows or pages. The WM Advantage solution remains available during these windows. Occasionally, some users may experience a brief interruption in connectivity, requiring login. No further action should be necessary on your part. - Configuration environments are updated on Tuesday - Test environments are updated on Thursday - Production environments are updated on the following Tuesday If you are experiencing issues, please open a ticket in the Infios support portal -- located at https://infios.service-now.com/csm -- or call the support line at (800) 328‑3271.


Components

Configuration WM Advantage


Locations

US East - Platform, US East - WMAD, US East - WMAH, US East - WMCB, US East - WMCJ, US East - WMEV, US East - WMFM, US East - WMMD, US East - WMOD, US East - WMRK, US East - WMSH, US East - WMSY, US East - WMWS


Schedule

August 4, 2026 7:00AM - August 4, 2026 8:00AM EDT


August 4, 2026 7:00AM EDT
UPDATE

Scheduled maintenance is starting.

August 4, 2026 8:00AM EDT
UPDATE

Scheduled maintenance is complete.
New TMS Product ReleasePlanned Maintenance

Description

Infios is pleased to announce a new Product Release for your TMS server on Tuesday morning, 8/4/2026, at 6am EST. Between 6:00am - 7:00am EST, your server will be unavailable for up to 15 minutes. Please submit a case with any issues or concerns that may arise after the release is applied.


Components

Production TMS


Locations

NAMT005PA, NAMT013PA, NAMT017PA, NAMT003PA2


Schedule

August 4, 2026 6:00AM - August 4, 2026 7:00AM EDT


August 4, 2026 6:00AM EDT
UPDATE

Scheduled maintenance is starting.

August 4, 2026 7:00AM EDT
UPDATE

Scheduled maintenance is complete.
Server Maintenance Planned Maintenance

Description

During this maintenance period, the FinalMile services may become unavailable, no action will be necessary on your part.


Components

VRO (Final Mile), DCA (Back Office)


Locations

Final Mile US Prod, Final Mile US UAT, Final Mile US QA, Backoffice US Prod, Backoffice US UAT, Backoffice US QA


Schedule

August 3, 2026 10:00PM - August 3, 2026 11:45PM EDT


August 3, 2026 10:00PM EDT
UPDATE

Scheduled maintenance is starting.

August 3, 2026 11:45PM EDT
UPDATE

Scheduled maintenance is complete.