All Systems Operational

Updated a few seconds ago

Shared Services

Operational

Production TMS

Operational

Quality TMS

Operational

Final Mile

Operational

Back Office

Operational

Claims Services

Operational

ITS NxGen

Operational

Edge

Operational

External Services

Amazon Web Services

AWS EC2

Azure

Cloudflare

DHL

Fedex

Mimecast

MS Office365

SendGrid

Status.io

UPS

1

Upcoming Maintenances

0

Days Until Next Maintenance

2

Incidents Last 7 Days

Scheduled Maintenance

TMS Server MaintenancePlanned Maintenance

Schedule

February 13, 2026 10:00PM - 11:00PM EST

Components

Production TMS

Locations

NADC309PA

Description

For up to 10 minutes during this period, the Production MercuryGate TMS application may become unavailable. No action should be necessary on your part.

History (Last 7 days)

NxGen Emergency Server MaintenancePlanned Maintenance

Description

We will be performing emergency maintenance at the specified date and time in this notice. Expect your server to be unavailable during that timeframe. No action should be necessary on your part. If you are unable to log into the server after the specified window, please open a Support Case in the Infios Community Support Portal or call the Support Line at 877-537-6419.


Components

ITS NxGen


Locations

NXGNAWAZ2


Schedule

February 12, 2026 12:30PM - February 12, 2026 1:00PM EST


February 12, 2026 12:30PM EST
UPDATE

Scheduled maintenance is starting.

February 12, 2026 1:00PM EST
UPDATE

Scheduled maintenance is complete.
TMS Server Maintenance Planned Maintenance

Description

There will be a CSR Promote to the current TMS Version, updating to version 25.11006.16. For approximately 30 minutes during this period, the MercuryGate TMS application will not be available. No action should be necessary on your part. If you are unable to log into the server after 11:59pm ET, please open a Support Case in the MercuryGate Community Support Portal or call the Support Line at 877-537-6419.


Components

Production TMS


Locations

APMT001PA


Schedule

February 12, 2026 10:00AM - February 12, 2026 10:30AM EST


February 12, 2026 10:00AM EST
UPDATE

Scheduled maintenance is starting.

February 12, 2026 10:30AM EST
UPDATE

Scheduled maintenance is complete.
TMS Server Maintenance Planned Maintenance

Description

There will be a CSR Promote to the current TMS Version, updating to version 25.11006.16. For approximately 30 minutes during this period, the MercuryGate TMS application will not be available. No action should be necessary on your part. If you are unable to log into the server after 11:59pm ET, please open a Support Case in the MercuryGate Community Support Portal or call the Support Line at 877-537-6419.


Components

Production TMS


Locations

NAMT002PA


Schedule

February 12, 2026 2:00AM - February 12, 2026 2:30AM EST


February 12, 2026 2:00AM EST
UPDATE

Scheduled maintenance is starting.

February 12, 2026 2:30AM EST
UPDATE

Scheduled maintenance is complete.
TMS Server Maintenance Planned Maintenance

Description

There will be a CSR Promote to the current TMS Version, updating to version 25.11006.16 . For approximately 30 minutes during this period, the MercuryGate TMS application will not be available. No action should be necessary on your part. If you are unable to log into the server after 11:59pm ET, please open a Support Case in the MercuryGate Community Support Portal or call the Support Line at 877-537-6419.


Components

Production TMS


Locations

EUMT001PA, EUMT002PA, NAMT000PA, NAMT001PA, NAMT004PA, NAMT005PA, NAMT006PA, NAMT007PA, NAMT008PA, NAMT009PA, NAMT010PA, NAMT011PA, NAMT012PA, NAMT013PA, NAMT014PA, NAMT015PA, NAMT016PA, NAMT017PA, NAMT018PA, NAMT019PA, NAMT020PA, NAMT021PA, NAMT380PA, NAMT000PA, NAMT004PA, NAMT021PA, NAMT020PA, NAMT022PA, NAMT023PA, NAMT024PA, NAMT025PA, NAMT026PA, EUMT003PA, NAMT029PA


Schedule

February 11, 2026 10:00PM - February 11, 2026 11:59PM EST


February 11, 2026 10:00PM EST
UPDATE

Scheduled maintenance is starting.

February 11, 2026 11:59PM EST
UPDATE

Scheduled maintenance is complete.
TMS Server MaintenancePlanned Maintenance

Description

For up to 10 minutes during this period, the Production MercuryGate TMS application may become unavailable. No action should be necessary on your part.


Components

Production TMS


Locations

EUDC298PA, EUMT001PA, EUMT002PA, NADC250PA, NADC251PA, NADC253PA, NADC258PA, NADC262PA, NADC263PA, NADC264PA, NADC265PA, NADC267PA, NADC268PA, NADC269PA, NADC270PA, NADC271PA, NADC272PA, NADC274PA, NADC275PA, NADC276PA, NADC278PA, NADC280PA, NADC281PA, NADC282PA, NADC283PA, NADC284PA, NADC285PA, NADC286PA, NADC287PA, NADC288PA, NADC290PA, NADC291PA, NADC292PA, NADC294PA, NADC295PA, NADC296PA, NADC299PA, NADC301PA, NADC302PA, NADC321PA, NADC334PA, NADC342PA, NADC343PA, NADC418PA, NADC389PA, NADC411PA, NADC418PA2, NADC307PA


Schedule

February 11, 2026 1:00AM - February 11, 2026 3:00AM EST


February 11, 2026 1:00AM EST
UPDATE

Scheduled maintenance is starting.

February 11, 2026 3:00AM EST
UPDATE

Scheduled maintenance is complete.
TMS Server MaintenancePlanned Maintenance

Description

For up to 10 minutes during this period, the QA MercuryGate TMS application may become unavailable. No action should be necessary on your part.


Components

Quality TMS


Locations

EUDC298QA, NADC159QA, NADC250QA, NADC251QA, NADC253QA, NADC254QA, NADC260QA, NADC264QA, NADC265QA, NADC267QA, NADC268QA, NADC269QA, NADC270QA, NADC271QA, NADC272QA, NADC274QA, NADC278QA, NADC280QA, NADC282QA, NADC283QA, NADC284QA, NADC285QA, NADC286QA, NADC287QA, NADC290QA, NADC291QA, NADC292QA, NADC294QA, NADC295QA, NADC296QA, NADC299QA, NADC301QA, NADC302QA, NADC304QA, NADC308QA, NADC309QA, NADC314QA, NADC316QA, NADC317QA, NADC321QA, NADC324QA, NADC326QA, NADC331QA, NADC332QA, NADC342QA, NADC343QA, NADC345QA, NADC348QA, NADC361QA, NADC366QA, NADC370QA, NADC372QA, NADC375QA, NADC378QA, NADC394QA, NADC405QA, NADC412QA, NADC414QA, NADC415QA, NADC416QA, NADC419QA, NADC260QA2, NADC267QA2, NADC280QA2, NADC282QA2, NADC309SA, NADC342QA2, NADC342QA3, NADC378QA2, NADC405QA2, NADC415QA2, NADC415QA3, NADC415QA4, NADC415QA5, NADC415QA6, NADC415QA7, NADC309QA, NADC403QA, NADC391QA, NADC332QA, NADC275QA, NADC426QA


Schedule

February 10, 2026 11:00PM - February 11, 2026 1:00AM EST


February 10, 2026 11:00PM EST
UPDATE

Scheduled maintenance is starting.

February 11, 2026 1:00AM EST
UPDATE

Scheduled maintenance is complete.
NxGen Server Maintenance Planned Maintenance

Description

We will be performing maintenance at the specified date and time in this notice. Expect your server to be unavailable during that timeframe. No action should be necessary on your part. If you are unable to log into the server after the specified window, please open a Support Case in the Infios Community Support Portal or call the Support Line at 877-537-6419.


Components

ITS NxGen


Locations

NXGNAWAZ2, NXGBDNAW3


Schedule

February 10, 2026 7:30AM - February 10, 2026 9:00AM EST


February 10, 2026 7:30AM EST
UPDATE

Scheduled maintenance is starting.

February 10, 2026 9:00AM EST
UPDATE

Scheduled maintenance is complete.
Server MaintenancePlanned Maintenance

Description

During this maintenance period, SSO may be intermittently impacted. No action will be necessary on your part.


Components

Final Mile


Locations

Final Mile US Prod, Final Mile US UAT, Final Mile US QA


Schedule

February 9, 2026 10:00PM - February 9, 2026 11:15PM EST


February 9, 2026 10:00PM EST
UPDATE

Scheduled maintenance is starting.

February 9, 2026 11:15PM EST
UPDATE

Scheduled maintenance is complete.
Server MaintenancePlanned Maintenance

Description

During this maintenance period, the FinalMile services may become unavailable, no action will be necessary on your part.


Components

Final Mile, Back Office


Locations

Final Mile Frankfurt Prod, Final Mile Frankfurt UAT, Final Mile Frankfurt QA, Backoffice Frankfurt Prod, Backoffice Frankfurt UAT, Backoffice Frankfurt QA


Schedule

February 9, 2026 6:00PM - February 9, 2026 8:00PM EST


February 9, 2026 6:00PM EST
UPDATE

Scheduled maintenance is starting.

February 9, 2026 8:00PM EST
UPDATE

Scheduled maintenance is complete.
Test MaintenancePlanned Maintenance

Description

This is a test.


Components

Quality TMS


Locations

NADC421QA


Schedule

February 9, 2026 4:49PM - February 9, 2026 4:53PM EST


February 9, 2026 4:49PM EST
UPDATE

Start test.

February 9, 2026 4:51PM EST
UPDATE

Planned is going beyond the scheduled window.

February 9, 2026 4:51PM EST
UPDATE

Test maintenance is complete.
Investigating issues with ITS NxGenOperational

Incident Status

Operational


Components

ITS NxGen


Locations

NXGDHNAW4



February 9, 2026 7:12AM EST
INVESTIGATING

We’re currently investigating reports of a potential service interruption with ITS NxGen. We apologize for any inconvenience and will post another update as soon as we learn more.

February 9, 2026 7:14AM EST
IDENTIFIED

We’re currently working on resolving the issue. We apologize for any inconvenience and will post another update as soon as we learn more.

February 9, 2026 7:20AM EST
MONITORING

We’re currently monitoring the update that was put in place. Please notify us if you notice any further issues.

February 9, 2026 7:29AM EST
RESOLVED

Issue has been resolved. Thank you for your patience while we resolved this issue. RCA will be posted once completed.
Investigating issues with ITS NxGenOperational

Incident Status

Operational


Components

ITS NxGen


Locations

NXGNAWAZ2, NXGBDNAW3, NXGDHNAW4



February 7, 2026 10:33AM EST
INVESTIGATING

We’re currently investigating reports of a potential service interruption with ITS NxGen. We apologize for any inconvenience and will post another update as soon as we learn more.

February 7, 2026 10:33AM EST
INVESTIGATING

We’re currently working on resolving the issue. We apologize for any inconvenience and will post another update as soon as we learn more.

February 7, 2026 10:52AM EST
MONITORING

We have identified the issue and it appears Azure is experiencing service degradation that is in turn affecting our services. We are monitoring and working on our side to return service as quickly as possible.

February 7, 2026 11:59AM EST
MONITORING

Azure has reported they have fixed the issue but users may still be experiencing issues. . We are not able to connect at this time. We are working to restore service as quickly as possible.

February 7, 2026 12:30PM EST
MONITORING

Azure is still coming up in stages, we are just waiting for our instance to come back online. Once it is online we will update.

February 7, 2026 1:32PM EST
MONITORING

We are able to connect to Azure and we are currently working to get our services back online.

February 7, 2026 2:37PM EST
MONITORING

We are currently having issues with our CBP connection. We have support on a call and working with them to re-establish our connection. We will update as soon as we have more information.

February 7, 2026 3:31PM EST
MONITORING

We are still working with CBP support on restoring our connection. Once we have confirmed we are back online we will provide another update.

February 7, 2026 4:50PM EST
RESOLVED

Our connection to CBP has now been restored. Please be aware that there will be a temporary backlog as queued transactions begin processing. You will see delays in file processing and in data populating on the dashboard as the system catches up.