All Systems Operational

Updated a few seconds ago

Shared Services

Operational

Production TMS

Operational

Quality TMS

Operational

Final Mile

Operational

Back Office

Operational

Claims Services

Operational

ITS NxGen

Operational

Edge

Operational

IPAAS

Operational

Production WM Advantage

Operational

Test WM Advantage

Operational

Configuration WM Advantage

Operational

External Services

Amazon Web Services

AWS EC2

Azure

Cloudflare

DHL

Fedex

Mimecast

MS Office365

SendGrid

Status.io

UPS

11

Upcoming Maintenances

0

Days Until Next Maintenance

0

Incidents Last 7 Days

Scheduled Maintenance

Maintenance Window - US East PRODPlanned Maintenance

Schedule

May 29, 2026 7:00AM - 8:00AM EDT

Components

Production WM Advantage

Locations

US East - Platform, US East - WMAD, US East - WMAH, US East - WMCB, US East - WMCJ, US East - WMEV, US East - WMFM, US East - WMMD, US East - WMOD, US East - WMRK, US East - WMSH, US East - WMSY, US East - WMWS

Description

Scheduled maintenance window to improve service reliability and security for the US East Production environment. Brief intermittent service disruptions may occur during this time.
Weekly WM Patch Window - EU PRODPlanned Maintenance

Schedule

June 2, 2026 4:00PM - 5:00PM EDT

Components

Production WM Advantage

Locations

EU Central - Platform, EU Central - WMLW, EU Central - WMPL, EU Central - WMVT

Description

To maintain a high quality of service for the Infios Platform and WM Advantage, Infios utilizes a weekly patch window to deploy fixes and performance optimizations. These patch windows do not impact customer-specific functions, such as customized mobile workflows or pages. The WM Advantage solution remains available during these windows. Occasionally, some users may experience a brief interruption in connectivity, requiring login. No further action should be necessary on your part. - Configuration environments are updated on Tuesday - Test environments are updated on Thursday - Production environments are updated on the following Tuesday If you are experiencing issues, please open a ticket in the Infios support portal -- located at https://infios.service-now.com/csm -- or call the support line at (800) 328‑3271.
Weekly WM Patch Window - EU CONFPlanned Maintenance

Schedule

June 2, 2026 4:00PM - 5:00PM EDT

Components

Configuration WM Advantage

Locations

EU Central - Platform, EU Central - WMLW, EU Central - WMPL, EU Central - WMVT

Description

To maintain a high quality of service for the Infios Platform and WM Advantage, Infios utilizes a weekly patch window to deploy fixes and performance optimizations. These patch windows do not impact customer-specific functions, such as customized mobile workflows or pages. The WM Advantage solution remains available during these windows. Occasionally, some users may experience a brief interruption in connectivity, requiring login. No further action should be necessary on your part. - Configuration environments are updated on Tuesday - Test environments are updated on Thursday - Production environments are updated on the following Tuesday If you are experiencing issues, please open a ticket in the Infios support portal -- located at https://infios.service-now.com/csm -- or call the support line at (800) 328‑3271.
Server MaintenancePlanned Maintenance

Schedule

June 2, 2026 7:30PM - 9:30PM EDT

Components

Final Mile

Locations

Final Mile US Prod, Final Mile US UAT, Final Mile US QA

Description

During this maintenance period, the FinalMile services may become unavailable, no action will be necessary on your part.
TMS Server MaintenancePlanned Maintenance

Schedule

June 2, 2026 11:00PM - June 3, 2026 1:00AM EDT

Components

Quality TMS

Locations

EUDC298QA, NADC159QA, NADC250QA, NADC251QA, NADC253QA, NADC254QA, NADC260QA, NADC264QA, NADC265QA, NADC267QA, NADC268QA, NADC269QA, NADC270QA, NADC271QA, NADC272QA, NADC274QA, NADC278QA, NADC280QA, NADC282QA, NADC283QA, NADC284QA, NADC285QA, NADC286QA, NADC287QA, NADC290QA, NADC291QA, NADC292QA, NADC294QA, NADC295QA, NADC296QA, NADC299QA, NADC301QA, NADC302QA, NADC304QA, NADC308QA, NADC309QA, NADC314QA, NADC316QA, NADC317QA, NADC321QA, NADC324QA, NADC326QA, NADC331QA, NADC332QA, NADC342QA, NADC343QA, NADC345QA, NADC348QA, NADC361QA, NADC366QA, NADC370QA, NADC372QA, NADC375QA, NADC378QA, NADC394QA, NADC405QA, NADC412QA, NADC414QA, NADC415QA, NADC416QA, NADC419QA, NADC260QA2, NADC267QA2, NADC280QA2, NADC282QA2, NADC309SA, NADC342QA2, NADC342QA3, NADC378QA2, NADC405QA2, NADC415QA2, NADC415QA3, NADC415QA4, NADC415QA5, NADC415QA6, NADC415QA7, NADC309QA, NADC403QA, NADC391QA, NADC332QA, NADC275QA, NADC426QA

Description

For up to 10 minutes during this period, the QA MercuryGate TMS application may become unavailable. No action should be necessary on your part.
TMS Server MaintenancePlanned Maintenance

Schedule

June 3, 2026 1:00AM - 3:00AM EDT

Components

Production TMS

Locations

EUDC298PA, EUMT001PA, EUMT002PA, NADC250PA, NADC251PA, NADC253PA, NADC258PA, NADC262PA, NADC263PA, NADC264PA, NADC265PA, NADC267PA, NADC268PA, NADC269PA, NADC270PA, NADC271PA, NADC272PA, NADC274PA, NADC275PA, NADC276PA, NADC278PA, NADC280PA, NADC281PA, NADC282PA, NADC283PA, NADC284PA, NADC285PA, NADC286PA, NADC287PA, NADC288PA, NADC290PA, NADC291PA, NADC292PA, NADC294PA, NADC295PA, NADC296PA, NADC299PA, NADC301PA, NADC302PA, NADC321PA, NADC334PA, NADC342PA, NADC343PA, NADC418PA, NADC389PA, NADC411PA, NADC418PA2, NADC307PA

Description

For up to 10 minutes during this period, the Production MercuryGate TMS application may become unavailable. No action should be necessary on your part.
Server MaintenancePlanned Maintenance

Schedule

June 3, 2026 7:30PM - 9:30PM EDT

Components

Final Mile

Locations

Final Mile US Prod, Final Mile US UAT, Final Mile US QA

Description

During this maintenance period, the FinalMile services may become unavailable, no action will be necessary on your part.
Weekly WM Patch Window - US East UATPlanned Maintenance

Schedule

June 4, 2026 7:00AM - 8:00AM EDT

Components

Test WM Advantage

Locations

US East - Platform, US East - WMAD, US East - WMAH, US East - WMCB, US East - WMCJ, US East - WMEV, US East - WMFM, US East - WMMD, US East - WMOD, US East - WMRK, US East - WMSH, US East - WMSY, US East - WMWS

Description

To maintain a high quality of service for the Infios Platform and WM Advantage, Infios utilizes a weekly patch window to deploy fixes and performance optimizations. These patch windows do not impact customer-specific functions, such as customized mobile workflows or pages. The WM Advantage solution remains available during these windows. Occasionally, some users may experience a brief interruption in connectivity, requiring login. No further action should be necessary on your part. - Configuration environments are updated on Tuesday - Test environments are updated on Thursday - Production environments are updated on the following Tuesday If you are experiencing issues, please open a ticket in the Infios support portal -- located at https://infios.service-now.com/csm -- or call the support line at (800) 328‑3271.
Weekly WM Patch Window - EU UATPlanned Maintenance

Schedule

June 4, 2026 4:00PM - 5:00PM EDT

Components

Test WM Advantage

Locations

EU Central - Platform, EU Central - WMLW, EU Central - WMPL, EU Central - WMVT

Description

To maintain a high quality of service for the Infios Platform and WM Advantage, Infios utilizes a weekly patch window to deploy fixes and performance optimizations. These patch windows do not impact customer-specific functions, such as customized mobile workflows or pages. The WM Advantage solution remains available during these windows. Occasionally, some users may experience a brief interruption in connectivity, requiring login. No further action should be necessary on your part. - Configuration environments are updated on Tuesday - Test environments are updated on Thursday - Production environments are updated on the following Tuesday If you are experiencing issues, please open a ticket in the Infios support portal -- located at https://infios.service-now.com/csm -- or call the support line at (800) 328‑3271.
Weekly WM Patch Window - US East PRODPlanned Maintenance

Schedule

June 9, 2026 7:00AM - 8:00AM EDT

Components

Production WM Advantage

Locations

US East - Platform, US East - WMAD, US East - WMAH, US East - WMCB, US East - WMCJ, US East - WMEV, US East - WMFM, US East - WMMD, US East - WMOD, US East - WMRK, US East - WMSH, US East - WMSY, US East - WMWS

Description

To maintain a high quality of service for the Infios Platform and WM Advantage, Infios utilizes a weekly patch window to deploy fixes and performance optimizations. These patch windows do not impact customer-specific functions, such as customized mobile workflows or pages. The WM Advantage solution remains available during these windows. Occasionally, some users may experience a brief interruption in connectivity, requiring login. No further action should be necessary on your part. - Configuration environments are updated on Tuesday - Test environments are updated on Thursday - Production environments are updated on the following Tuesday If you are experiencing issues, please open a ticket in the Infios support portal -- located at https://infios.service-now.com/csm -- or call the support line at (800) 328‑3271.
Weekly WM Patch Window - EU PRODPlanned Maintenance

Schedule

June 9, 2026 4:00PM - 5:00PM EDT

Components

Production WM Advantage

Locations

EU Central - Platform, EU Central - WMLW, EU Central - WMPL, EU Central - WMVT

Description

To maintain a high quality of service for the Infios Platform and WM Advantage, Infios utilizes a weekly patch window to deploy fixes and performance optimizations. These patch windows do not impact customer-specific functions, such as customized mobile workflows or pages. The WM Advantage solution remains available during these windows. Occasionally, some users may experience a brief interruption in connectivity, requiring login. No further action should be necessary on your part. - Configuration environments are updated on Tuesday - Test environments are updated on Thursday - Production environments are updated on the following Tuesday If you are experiencing issues, please open a ticket in the Infios support portal -- located at https://infios.service-now.com/csm -- or call the support line at (800) 328‑3271.

History (Last 7 days)

NxGen Server Maintenance Planned Maintenance

Description

We will be performing maintenance at the specified date and time in this notice. Expect your server to be unavailable during that timeframe. No action should be necessary on your part. If you are unable to log into the server after the specified window, please open a Support Case in the Infios Community Support Portal or call the Support Line at 877-537-6419.


Components

ITS NxGen


Locations

NXGNAWAZ2, NXGBDNAW3


Schedule

June 2, 2026 7:30AM - June 2, 2026 9:00AM EDT


June 2, 2026 7:30AM EDT
UPDATE

Scheduled maintenance is starting.

June 2, 2026 8:10AM EDT
UPDATE

Maintenance has been completed.
Weekly WM Patch Window - US East PRODPlanned Maintenance

Description

To maintain a high quality of service for the Infios Platform and WM Advantage, Infios utilizes a weekly patch window to deploy fixes and performance optimizations. These patch windows do not impact customer-specific functions, such as customized mobile workflows or pages. The WM Advantage solution remains available during these windows. Occasionally, some users may experience a brief interruption in connectivity, requiring login. No further action should be necessary on your part. - Configuration environments are updated on Tuesday - Test environments are updated on Thursday - Production environments are updated on the following Tuesday If you are experiencing issues, please open a ticket in the Infios support portal -- located at https://infios.service-now.com/csm -- or call the support line at (800) 328‑3271.


Components

Production WM Advantage


Locations

US East - Platform, US East - WMAD, US East - WMAH, US East - WMCB, US East - WMCJ, US East - WMEV, US East - WMFM, US East - WMMD, US East - WMOD, US East - WMRK, US East - WMSH, US East - WMSY, US East - WMWS


Schedule

June 2, 2026 7:00AM - June 2, 2026 8:00AM EDT


June 2, 2026 7:00AM EDT
UPDATE

Scheduled maintenance is starting.

June 2, 2026 8:00AM EDT
UPDATE

Scheduled maintenance is complete.
Weekly WM Patch Window - US East CONFPlanned Maintenance

Description

To maintain a high quality of service for the Infios Platform and WM Advantage, Infios utilizes a weekly patch window to deploy fixes and performance optimizations. These patch windows do not impact customer-specific functions, such as customized mobile workflows or pages. The WM Advantage solution remains available during these windows. Occasionally, some users may experience a brief interruption in connectivity, requiring login. No further action should be necessary on your part. - Configuration environments are updated on Tuesday - Test environments are updated on Thursday - Production environments are updated on the following Tuesday If you are experiencing issues, please open a ticket in the Infios support portal -- located at https://infios.service-now.com/csm -- or call the support line at (800) 328‑3271.


Components

Configuration WM Advantage


Locations

US East - Platform, US East - WMAD, US East - WMAH, US East - WMCB, US East - WMCJ, US East - WMEV, US East - WMFM, US East - WMMD, US East - WMOD, US East - WMRK, US East - WMSH, US East - WMSY, US East - WMWS


Schedule

June 2, 2026 7:00AM - June 2, 2026 8:00AM EDT


June 2, 2026 7:00AM EDT
UPDATE

Scheduled maintenance is starting.

June 2, 2026 8:00AM EDT
UPDATE

Scheduled maintenance is complete.
Server MaintenancePlanned Maintenance

Description

During this maintenance period, the FinalMile services may become unavailable, no action will be necessary on your part.


Components

Final Mile, Back Office


Locations

Final Mile Frankfurt Prod, Final Mile Frankfurt UAT, Final Mile Frankfurt QA, Backoffice US Prod, Backoffice US UAT, Backoffice US QA


Schedule

May 28, 2026 5:30PM - May 28, 2026 7:30PM EDT


May 28, 2026 5:30PM EDT
UPDATE

Scheduled maintenance is starting.

May 28, 2026 7:30PM EDT
UPDATE

Scheduled maintenance is complete.
Weekly WM Patch Window - EU UATPlanned Maintenance

Description

To maintain a high quality of service for the Infios Platform and WM Advantage, Infios utilizes a weekly patch window to deploy fixes and performance optimizations. These patch windows do not impact customer-specific functions, such as customized mobile workflows or pages. The WM Advantage solution remains available during these windows. Occasionally, some users may experience a brief interruption in connectivity, requiring login. No further action should be necessary on your part. - Configuration environments are updated on Tuesday - Test environments are updated on Thursday - Production environments are updated on the following Tuesday If you are experiencing issues, please open a ticket in the Infios support portal -- located at https://infios.service-now.com/csm -- or call the support line at (800) 328‑3271.


Components

Test WM Advantage


Locations

EU Central - Platform, EU Central - WMLW, EU Central - WMPL, EU Central - WMVT


Schedule

May 28, 2026 4:00PM - May 28, 2026 5:00PM EDT


May 28, 2026 4:00PM EDT
UPDATE

Scheduled maintenance is starting.

May 28, 2026 5:00PM EDT
UPDATE

Scheduled maintenance is complete.
TMS Server Maintenance Planned Maintenance

Description

There will be a CSR Promote to the current TMS Version, updating to version 26.10413.6. For approximately 30 minutes during this period, the MercuryGate TMS application will not be available. No action should be necessary on your part. If you are unable to log into the server after 11:59pm ET, please open a Support Case in the MercuryGate Community Support Portal or call the Support Line at 877-537-6419.


Components

Production TMS


Locations

APMT001PA


Schedule

May 28, 2026 10:00AM - May 28, 2026 10:30AM EDT


May 28, 2026 10:00AM EDT
UPDATE

Scheduled maintenance is starting.

May 28, 2026 10:30AM EDT
UPDATE

Scheduled maintenance is complete.
Weekly WM Patch Window - US East UATPlanned Maintenance

Description

To maintain a high quality of service for the Infios Platform and WM Advantage, Infios utilizes a weekly patch window to deploy fixes and performance optimizations. These patch windows do not impact customer-specific functions, such as customized mobile workflows or pages. The WM Advantage solution remains available during these windows. Occasionally, some users may experience a brief interruption in connectivity, requiring login. No further action should be necessary on your part. - Configuration environments are updated on Tuesday - Test environments are updated on Thursday - Production environments are updated on the following Tuesday If you are experiencing issues, please open a ticket in the Infios support portal -- located at https://infios.service-now.com/csm -- or call the support line at (800) 328‑3271.


Components

Test WM Advantage


Locations

US East - Platform, US East - WMAD, US East - WMAH, US East - WMCB, US East - WMCJ, US East - WMEV, US East - WMFM, US East - WMMD, US East - WMOD, US East - WMRK, US East - WMSH, US East - WMSY, US East - WMWS


Schedule

May 28, 2026 7:00AM - May 28, 2026 8:00AM EDT


May 28, 2026 7:00AM EDT
UPDATE

Scheduled maintenance is starting.

May 28, 2026 8:00AM EDT
UPDATE

Scheduled maintenance is complete.
TMS Server Maintenance Planned Maintenance

Description

There will be a CSR Promote to the current TMS Version, updating to version 26.10413.6. For approximately 30 minutes during this period, the MercuryGate TMS application will not be available. No action should be necessary on your part. If you are unable to log into the server after 11:59pm ET, please open a Support Case in the MercuryGate Community Support Portal or call the Support Line at 877-537-6419.


Components

Production TMS


Locations

NAMT002PA


Schedule

May 28, 2026 2:00AM - May 28, 2026 2:30AM EDT


May 28, 2026 2:00AM EDT
UPDATE

Scheduled maintenance is starting.

May 28, 2026 2:30AM EDT
UPDATE

Scheduled maintenance is complete.
TMS Server Maintenance Planned Maintenance

Description

There will be a CSR Promote to the current TMS Version, updating to version 26.10413.6. For approximately 30 minutes during this period, the MercuryGate TMS application will not be available. No action should be necessary on your part. If you are unable to log into the server after 11:59pm ET, please open a Support Case in the MercuryGate Community Support Portal or call the Support Line at 877-537-6419.


Components

Production TMS


Locations

EUMT001PA, EUMT002PA, NAMT000PA, NAMT001PA, NAMT004PA, NAMT005PA, NAMT006PA, NAMT007PA, NAMT008PA, NAMT009PA, NAMT010PA, NAMT011PA, NAMT012PA, NAMT013PA, NAMT014PA, NAMT015PA, NAMT016PA, NAMT017PA, NAMT018PA, NAMT019PA, NAMT020PA, NAMT021PA, NAMT380PA, NAMT000PA, NAMT004PA, NAMT021PA, NAMT020PA, NAMT022PA, NAMT023PA, NAMT024PA, NAMT025PA, NAMT026PA, EUMT003PA, NAMT029PA


Schedule

May 27, 2026 10:00PM - May 27, 2026 11:59PM EDT


May 27, 2026 10:00PM EDT
UPDATE

Scheduled maintenance is starting.

May 27, 2026 11:59PM EDT
UPDATE

Scheduled maintenance is complete.
Server MaintenancePlanned Maintenance

Description

During this maintenance period, the FinalMile services may become unavailable, no action will be necessary on your part.


Components

Final Mile


Locations

Final Mile Frankfurt Prod, Final Mile Frankfurt UAT, Final Mile Frankfurt QA


Schedule

May 26, 2026 5:30PM - May 26, 2026 7:30PM EDT


May 26, 2026 5:30PM EDT
UPDATE

Scheduled maintenance is starting.

May 26, 2026 7:30PM EDT
UPDATE

Scheduled maintenance is complete.
Weekly WM Patch Window - EU PRODPlanned Maintenance

Description

To maintain a high quality of service for the Infios Platform and WM Advantage, Infios utilizes a weekly patch window to deploy fixes and performance optimizations. These patch windows do not impact customer-specific functions, such as customized mobile workflows or pages. The WM Advantage solution remains available during these windows. Occasionally, some users may experience a brief interruption in connectivity, requiring login. No further action should be necessary on your part. - Configuration environments are updated on Tuesday - Test environments are updated on Thursday - Production environments are updated on the following Tuesday If you are experiencing issues, please open a ticket in the Infios support portal -- located at https://infios.service-now.com/csm -- or call the support line at (800) 328‑3271.


Components

Production WM Advantage


Locations

EU Central - Platform, EU Central - WMLW, EU Central - WMPL, EU Central - WMVT


Schedule

May 26, 2026 4:00PM - May 26, 2026 5:00PM EDT


May 26, 2026 4:00PM EDT
UPDATE

Scheduled maintenance is starting.

May 26, 2026 5:00PM EDT
UPDATE

Scheduled maintenance is complete.
Weekly WM Patch Window - EU CONFPlanned Maintenance

Description

To maintain a high quality of service for the Infios Platform and WM Advantage, Infios utilizes a weekly patch window to deploy fixes and performance optimizations. These patch windows do not impact customer-specific functions, such as customized mobile workflows or pages. The WM Advantage solution remains available during these windows. Occasionally, some users may experience a brief interruption in connectivity, requiring login. No further action should be necessary on your part. - Configuration environments are updated on Tuesday - Test environments are updated on Thursday - Production environments are updated on the following Tuesday If you are experiencing issues, please open a ticket in the Infios support portal -- located at https://infios.service-now.com/csm -- or call the support line at (800) 328‑3271.


Components

Configuration WM Advantage


Locations

EU Central - Platform, EU Central - WMLW, EU Central - WMPL, EU Central - WMVT


Schedule

May 26, 2026 4:00PM - May 26, 2026 5:00PM EDT


May 26, 2026 4:00PM EDT
UPDATE

Scheduled maintenance is starting.

May 26, 2026 5:00PM EDT
UPDATE

Scheduled maintenance is complete.