All Systems Operational

Updated a few seconds ago

Shared Services

Operational

Production TMS

Operational

Quality TMS

Operational

Final Mile

Operational

Back Office

Operational

Claims Services

Operational

ITS NxGen

Operational

Edge

Operational

IPAAS

Operational

Production WM Advantage

Operational

Test WM Advantage

Operational

Configuration WM Advantage

Operational

External Services

Amazon Web Services

AWS EC2

Azure

Cloudflare

DHL

Fedex

Mimecast

MS Office365

SendGrid

Status.io

UPS

5

Upcoming Maintenances

0

Days Until Next Maintenance

1

Incidents Last 7 Days

Scheduled Maintenance

NxGen Server Maintenance Planned Maintenance

Schedule

March 24, 2026 7:30AM - 9:00AM EDT

Components

ITS NxGen

Locations

NXGNAWAZ2, NXGBDNAW3

Description

We will be performing maintenance at the specified date and time in this notice. Expect your server to be unavailable during that timeframe. No action should be necessary on your part. If you are unable to log into the server after the specified window, please open a Support Case in the Infios Community Support Portal or call the Support Line at 877-537-6419.
TMS Server MaintenancePlanned Maintenance

Schedule

March 24, 2026 11:00PM - March 25, 2026 1:00AM EDT

Components

Quality TMS

Locations

EUDC298QA, NADC159QA, NADC250QA, NADC251QA, NADC253QA, NADC254QA, NADC260QA, NADC264QA, NADC265QA, NADC267QA, NADC268QA, NADC269QA, NADC270QA, NADC271QA, NADC272QA, NADC274QA, NADC278QA, NADC280QA, NADC282QA, NADC283QA, NADC284QA, NADC285QA, NADC286QA, NADC287QA, NADC290QA, NADC291QA, NADC292QA, NADC294QA, NADC295QA, NADC296QA, NADC299QA, NADC301QA, NADC302QA, NADC304QA, NADC308QA, NADC309QA, NADC314QA, NADC316QA, NADC317QA, NADC321QA, NADC324QA, NADC326QA, NADC331QA, NADC332QA, NADC342QA, NADC343QA, NADC345QA, NADC348QA, NADC361QA, NADC366QA, NADC370QA, NADC372QA, NADC375QA, NADC378QA, NADC394QA, NADC405QA, NADC412QA, NADC414QA, NADC415QA, NADC416QA, NADC419QA, NADC260QA2, NADC267QA2, NADC280QA2, NADC282QA2, NADC309SA, NADC342QA2, NADC342QA3, NADC378QA2, NADC405QA2, NADC415QA2, NADC415QA3, NADC415QA4, NADC415QA5, NADC415QA6, NADC415QA7, NADC309QA, NADC403QA, NADC391QA, NADC332QA, NADC275QA, NADC426QA

Description

For up to 10 minutes during this period, the QA MercuryGate TMS application may become unavailable. No action should be necessary on your part.
TMS Server MaintenancePlanned Maintenance

Schedule

March 25, 2026 1:00AM - 3:00AM EDT

Components

Production TMS

Locations

EUDC298PA, EUMT001PA, EUMT002PA, NADC250PA, NADC251PA, NADC253PA, NADC258PA, NADC262PA, NADC263PA, NADC264PA, NADC265PA, NADC267PA, NADC268PA, NADC269PA, NADC270PA, NADC271PA, NADC272PA, NADC274PA, NADC275PA, NADC276PA, NADC278PA, NADC280PA, NADC281PA, NADC282PA, NADC283PA, NADC284PA, NADC285PA, NADC286PA, NADC287PA, NADC288PA, NADC290PA, NADC291PA, NADC292PA, NADC294PA, NADC295PA, NADC296PA, NADC299PA, NADC301PA, NADC302PA, NADC321PA, NADC334PA, NADC342PA, NADC343PA, NADC418PA, NADC389PA, NADC411PA, NADC418PA2, NADC307PA

Description

For up to 10 minutes during this period, the Production MercuryGate TMS application may become unavailable. No action should be necessary on your part.
Weekly WM Patch Window - PRODPlanned Maintenance

Schedule

March 25, 2026 7:00AM - 7:30AM EDT

Components

Shared Services, Production WM Advantage

Locations

Carma, US East - Platform, US East - WMAD, US East - WMAH, US East - WMCB, US East - WMCJ, US East - WMEV, US East - WMFM, US East - WMMD, US East - WMOD, US East - WMRK, US East - WMSH, US East - WMSY, US East - WMWS, EU Central - Platform, EU Central - WMLW, EU Central - WMPL, EU Central - WMVT

Description

To maintain a high quality of service for the Infios Platform and WM Advantage, Infios utilizes a weekly patch window to deploy fixes and performance optimizations. These patch windows do not impact customer-specific functions, such as customized mobile workflows or pages. The WM Advantage solution remains available during these windows. Occasionally, some users may experience a brief interruption in connectivity, requiring login. No further action should be necessary on your part. - Configuration environments are updated on Tuesday - Test environments are updated on Thursday - Production environments are updated on the following Tuesday If you are experiencing issues, please open a ticket in the Infios support portal -- located at https://infios.service-now.com/csm -- or call the support line at (800) 328‑3271.
TMS Server MaintenancePlanned Maintenance

Schedule

March 27, 2026 10:00PM - 10:30PM EDT

Components

Production TMS

Locations

NADC309PA

Description

For up to 10 minutes during this period, the Production MercuryGate TMS application may become unavailable. No action should be necessary on your part.

History (Last 7 days)

TMS Server Maintenance Planned Maintenance

Description

There will be a CSR Promote to the current TMS Version, updating to version 26.10126.6. For approximately 30 minutes during this period, the MercuryGate TMS application will not be available. No action should be necessary on your part. If you are unable to log into the server after 11:59pm ET, please open a Support Case in the MercuryGate Community Support Portal or call the Support Line at 877-537-6419.


Components

Production TMS


Locations

APMT001PA


Schedule

March 19, 2026 10:00AM - March 19, 2026 10:30AM EDT


March 19, 2026 10:00AM EDT
UPDATE

Scheduled maintenance is starting.

March 19, 2026 10:30AM EDT
UPDATE

Scheduled maintenance is complete.
Weekly WM Patch Window - UATPlanned Maintenance

Description

To maintain a high quality of service for the Infios Platform and WM Advantage, Infios utilizes a weekly patch window to deploy fixes and performance optimizations. These patch windows do not impact customer-specific functions, such as customized mobile workflows or pages. The WM Advantage solution remains available during these windows. Occasionally, some users may experience a brief interruption in connectivity, requiring login. No further action should be necessary on your part. - Configuration environments are updated on Tuesday - Test environments are updated on Thursday - Production environments are updated on the following Tuesday If you are experiencing issues, please open a ticket in the Infios support portal -- located at https://infios.service-now.com/csm -- or call the support line at (800) 328‑3271.


Components

Test WM Advantage


Locations

US East - Platform, US East - WMAD, US East - WMAH, US East - WMCB, US East - WMCJ, US East - WMEV, US East - WMFM, US East - WMMD, US East - WMOD, US East - WMRK, US East - WMSH, US East - WMSY, US East - WMWS, EU Central - Platform, EU Central - WMLW, EU Central - WMPL, EU Central - WMVT


Schedule

March 19, 2026 7:00AM - March 19, 2026 7:30AM EDT


March 19, 2026 8:26AM EDT
UPDATE

This maintenance has begun.

March 19, 2026 8:27AM EDT
UPDATE

This maintenance has completed.
TMS Server Maintenance Planned Maintenance

Description

There will be a CSR Promote to the current TMS Version, updating to version 26.10126.6. For approximately 30 minutes during this period, the MercuryGate TMS application will not be available. No action should be necessary on your part. If you are unable to log into the server after 11:59pm ET, please open a Support Case in the MercuryGate Community Support Portal or call the Support Line at 877-537-6419.


Components

Production TMS


Locations

NAMT002PA


Schedule

March 19, 2026 2:00AM - March 19, 2026 2:30AM EDT


March 19, 2026 2:00AM EDT
UPDATE

Scheduled maintenance is starting.

March 19, 2026 2:30AM EDT
UPDATE

Scheduled maintenance is complete.
TMS Server Maintenance Planned Maintenance

Description

There will be a CSR Promote to the current TMS Version, updating to version 26.10126.6. For approximately 30 minutes during this period, the MercuryGate TMS application will not be available. No action should be necessary on your part. If you are unable to log into the server after 11:59pm ET, please open a Support Case in the MercuryGate Community Support Portal or call the Support Line at 877-537-6419.


Components

Production TMS


Locations

EUMT001PA, EUMT002PA, NAMT000PA, NAMT001PA, NAMT004PA, NAMT005PA, NAMT006PA, NAMT007PA, NAMT008PA, NAMT009PA, NAMT010PA, NAMT011PA, NAMT012PA, NAMT013PA, NAMT014PA, NAMT015PA, NAMT016PA, NAMT017PA, NAMT018PA, NAMT019PA, NAMT020PA, NAMT021PA, NAMT380PA, NAMT000PA, NAMT004PA, NAMT021PA, NAMT020PA, NAMT022PA, NAMT023PA, NAMT024PA, NAMT025PA, NAMT026PA, EUMT003PA, NAMT029PA


Schedule

March 18, 2026 10:00PM - March 18, 2026 11:59PM EDT


March 18, 2026 10:00PM EDT
UPDATE

Scheduled maintenance is starting.

March 18, 2026 11:59PM EDT
UPDATE

Scheduled maintenance is complete.
UPDATED: Important: New Weekly CSR Patch TimePlanned Maintenance

Description

Good morning, Update: This is still under consideration but for the time being it will be at a date later than the 11th. We will keep you informed when a new date (if any) is set We are sending this notification to inform you that effective Wednesday, March 11th 2026, the maintenance window to apply the weekly CSR patch will be changing from Thursdays at 2am Eastern to Wednesdays at 10pm Eastern. If you have any questions or concerns please contact your Success Manager, enter a ticket in the support portal or contact us at 877-537-6419.


Components

Production TMS


Locations

NAMT002PA


Schedule

March 18, 2026 10:00PM - March 18, 2026 10:59PM EDT


March 18, 2026 10:00PM EDT
UPDATE

Scheduled maintenance is starting.

March 18, 2026 10:59PM EDT
UPDATE

Scheduled maintenance is complete.
Server MaintenancePlanned Maintenance

Description

During this maintenance period, the FinalMile services may become unavailable, no action will be necessary on your part.


Components

Final Mile


Locations

Final Mile US Prod, Final Mile US UAT, Final Mile US QA


Schedule

March 17, 2026 10:00PM - March 17, 2026 11:59PM EDT


March 17, 2026 10:00PM EDT
UPDATE

Scheduled maintenance is starting.

March 17, 2026 11:59PM EDT
UPDATE

Scheduled maintenance is complete.
Investigating issues with ITS NxGenPartial Service Disruption

Incident Status

Partial Service Disruption


Components

ITS NxGen


Locations

NXGNAWAZ2



March 17, 2026 10:56AM EDT
INVESTIGATING

We’re currently investigating reports of a potential service interruption with ITS NxGen. We apologize for any inconvenience and will post another update as soon as we learn more.

March 17, 2026 11:06AM EDT
IDENTIFIED

We’re currently working on resolving the issue. We apologize for any inconvenience and will post another update as soon as we learn more.

March 17, 2026 11:21AM EDT
MONITORING

We’re currently monitoring the update that was put in place. Please notify us if you notice any further issues.

March 17, 2026 11:30AM EDT
RESOLVED

Issue has been resolved. Thank you for your patience while we resolved this issue. RCA will be posted once completed.
Weekly WM Patch Window - CONFPlanned Maintenance

Description

To maintain a high quality of service for the Infios Platform and WM Advantage, Infios utilizes a weekly patch window to deploy fixes and performance optimizations. These patch windows do not impact customer-specific functions, such as customized mobile workflows or pages. The WM Advantage solution remains available during these windows. Occasionally, some users may experience a brief interruption in connectivity, requiring login. No further action should be necessary on your part. - Configuration environments are updated on Tuesday - Test environments are updated on Thursday - Production environments are updated on the following Tuesday If you are experiencing issues, please open a ticket in the Infios support portal -- located at https://infios.service-now.com/csm -- or call the support line at (800) 328‑3271.


Components

Configuration WM Advantage


Locations

US East - Platform, US East - WMAD, US East - WMAH, US East - WMCB, US East - WMCJ, US East - WMEV, US East - WMFM, US East - WMMD, US East - WMOD, US East - WMRK, US East - WMSH, US East - WMSY, US East - WMWS, EU Central - Platform, EU Central - WMLW, EU Central - WMPL, EU Central - WMVT


Schedule

March 17, 2026 7:00AM - March 17, 2026 7:30AM EDT


March 17, 2026 9:01AM EDT
UPDATE

This maintenance has begun.

March 17, 2026 10:20AM EDT
UPDATE

This maintenance has completed.
NxGen Server Maintenance Planned Maintenance

Description

We will be performing maintenance at the specified date and time in this notice. Expect your server to be unavailable during that timeframe. No action should be necessary on your part. If you are unable to log into the server after the specified window, please open a Support Case in the Infios Community Support Portal or call the Support Line at 877-537-6419.


Components

ITS NxGen


Locations

NXGNAWAZ2, NXGBDNAW3


Schedule

March 17, 2026 7:30AM - March 17, 2026 9:00AM EDT


March 17, 2026 7:30AM EDT
UPDATE

Scheduled maintenance is starting.

March 17, 2026 9:00AM EDT
UPDATE

Scheduled maintenance is complete.