Planned Maintenance In Progress

Updated a few seconds ago

TMS Server MaintenancePlanned Maintenance

Description

There will be a CSR Promote to the current TMS Version, updating to version 26.10126.8. For approximately 30 minutes during this period, the MercuryGate TMS application will not be available. No action should be necessary on your part. If you are unable to log into the server after 11:59pm ET, please open a Support Case in the Infios Community Support Portal or call the Support Line at 877-537-6419.

Components

Production TMS

Locations

EUMT001PA, EUMT002PA, NAMT000PA, NAMT001PA, NAMT004PA, NAMT005PA, NAMT006PA, NAMT007PA, NAMT008PA, NAMT009PA, NAMT010PA, NAMT011PA, NAMT012PA, NAMT013PA, NAMT014PA, NAMT015PA, NAMT016PA, NAMT017PA, NAMT018PA, NAMT019PA, NAMT020PA, NAMT021PA, NAMT380PA, NAMT021PA, NAMT020PA, NAMT022PA, NAMT023PA, NAMT024PA, NAMT025PA, NAMT026PA, EUMT003PA, NAMT029PA

Schedule

April 1, 2026 10:00PM - 11:59PM EDT


April 1, 2026 10:00PM EDT
UPDATE

Scheduled maintenance is starting.

Shared Services

Operational

Production TMS

Planned Maintenance

Quality TMS

Operational

Final Mile

Operational

Back Office

Operational

Claims Services

Operational

ITS NxGen

Operational

Edge

Operational

IPAAS

Operational

Production WM Advantage

Operational

Test WM Advantage

Operational

Configuration WM Advantage

Operational

External Services

Amazon Web Services

AWS EC2

Azure

Cloudflare

DHL

Fedex

Mimecast

MS Office365

SendGrid

Status.io

UPS

12

Upcoming Maintenances

0

Days Until Next Maintenance

1

Incidents Last 7 Days

Scheduled Maintenance

TMS Server MaintenancePlanned Maintenance

Schedule

April 2, 2026 2:00AM - 2:30AM EDT

Components

Production TMS

Locations

NAMT002PA

Description

There will be a CSR Promote to the current TMS Version, updating to version 26.10126.8. For approximately 30 minutes during this period, the MercuryGate TMS application will not be available. No action should be necessary on your part. If you are unable to log into the server after 11:59pm ET, please open a Support Case in the Infios Community Support Portal or call the Support Line at 877-537-6419.
Weekly WM Patch Window - US East UATPlanned Maintenance

Schedule

April 2, 2026 7:00AM - 8:00AM EDT

Components

Test WM Advantage

Locations

US East - Platform, US East - WMAD, US East - WMAH, US East - WMCB, US East - WMCJ, US East - WMEV, US East - WMFM, US East - WMMD, US East - WMOD, US East - WMRK, US East - WMSH, US East - WMSY, US East - WMWS

Description

To maintain a high quality of service for the Infios Platform and WM Advantage, Infios utilizes a weekly patch window to deploy fixes and performance optimizations. These patch windows do not impact customer-specific functions, such as customized mobile workflows or pages. The WM Advantage solution remains available during these windows. Occasionally, some users may experience a brief interruption in connectivity, requiring login. No further action should be necessary on your part. - Configuration environments are updated on Tuesday - Test environments are updated on Thursday - Production environments are updated on the following Tuesday If you are experiencing issues, please open a ticket in the Infios support portal -- located at https://infios.service-now.com/csm -- or call the support line at (800) 328‑3271.
Upcoming Action Required: REST API Registration Opens April 2, 2026Planned Maintenance

Schedule

April 2, 2026 7:00AM - 7:01AM EDT

Components

Production TMS

Locations

EUDC298PA, EUMT001PA, EUMT002PA, NADC251PA, NADC253PA, NADC262PA, NADC263PA, NADC265PA, NADC267PA, NADC268PA, NADC269PA, NADC271PA, NADC274PA, NADC275PA, NADC278PA, NADC280PA, NADC282PA, NADC284PA, NADC285PA, NADC290PA, NADC294PA, NADC295PA, NADC299PA, NADC304PA, NADC321PA, NADC342PA, NADC343PA, NAMT000PA, NAMT001PA, NAMT002PA, NAMT004PA, NAMT005PA, NAMT006PA, NAMT007PA, NAMT008PA, NAMT009PA, NAMT010PA, NAMT011PA, NAMT012PA, NAMT013PA, NAMT014PA, NAMT015PA, NAMT016PA, NAMT017PA, NAMT018PA, NAMT020PA, NAMT021PA, NADC389PA, NAMT021PA, NAMT022PA, NAMT023PA, NAMT024PA, NAMT025PA, NAMT026PA, NAMT029PA

Description

We are preparing for an important update that will allow customers to begin registering and configuring their FedEx REST APIs starting April 2, 2026. This step is essential to ensure continued access and proper functionality ahead of the upcoming transition. Customers who currently use FedEx integrations will also need to test the REST API once registration is complete. To successfully complete testing, customers must be running code version 26.10126.8 or higher. Early testing is strongly encouraged to confirm compatibility and avoid any unexpected issues during the transition period. The final deadline for completing REST API setup and testing is June 1, 2026, and we encourage all customers to begin the process as soon as access becomes available. Completing these steps early will help ensure a smooth experience and prevent last minute disruptions. Please open a support case so our team can assist with: Confirming your environment is ready Guiding you through FedEx REST account registration Answering questions about testing and rollout timing Opening a case ensures your request is properly tracked and handled before the FedEx retirement deadline. Thank you for your prompt attention and partnership as we move toward this important update.
TMS Server MaintenancePlanned Maintenance

Schedule

April 2, 2026 10:00AM - 10:30AM EDT

Components

Production TMS

Locations

APMT001PA

Description

There will be a CSR Promote to the current TMS Version, updating to version 26.10126.8. For approximately 30 minutes during this period, the MercuryGate TMS application will not be available. No action should be necessary on your part. If you are unable to log into the server after 11:59pm ET, please open a Support Case in the Infios Community Support Portal or call the Support Line at 877-537-6419.
Weekly WM Patch Window - EU UATPlanned Maintenance

Schedule

April 2, 2026 4:00PM - 5:00PM EDT

Components

Test WM Advantage

Locations

EU Central - Platform, EU Central - WMLW, EU Central - WMPL, EU Central - WMVT

Description

To maintain a high quality of service for the Infios Platform and WM Advantage, Infios utilizes a weekly patch window to deploy fixes and performance optimizations. These patch windows do not impact customer-specific functions, such as customized mobile workflows or pages. The WM Advantage solution remains available during these windows. Occasionally, some users may experience a brief interruption in connectivity, requiring login. No further action should be necessary on your part. - Configuration environments are updated on Tuesday - Test environments are updated on Thursday - Production environments are updated on the following Tuesday If you are experiencing issues, please open a ticket in the Infios support portal -- located at https://infios.service-now.com/csm -- or call the support line at (800) 328‑3271.
Weekly WM Patch Window - US East PRODPlanned Maintenance

Schedule

April 7, 2026 7:00AM - 8:00AM EDT

Components

Production WM Advantage

Locations

US East - Platform, US East - WMAD, US East - WMAH, US East - WMCB, US East - WMCJ, US East - WMEV, US East - WMFM, US East - WMMD, US East - WMOD, US East - WMRK, US East - WMSH, US East - WMSY, US East - WMWS

Description

To maintain a high quality of service for the Infios Platform and WM Advantage, Infios utilizes a weekly patch window to deploy fixes and performance optimizations. These patch windows do not impact customer-specific functions, such as customized mobile workflows or pages. The WM Advantage solution remains available during these windows. Occasionally, some users may experience a brief interruption in connectivity, requiring login. No further action should be necessary on your part. - Configuration environments are updated on Tuesday - Test environments are updated on Thursday - Production environments are updated on the following Tuesday If you are experiencing issues, please open a ticket in the Infios support portal -- located at https://infios.service-now.com/csm -- or call the support line at (800) 328‑3271.
Weekly WM Patch Window - US East CONFPlanned Maintenance

Schedule

April 7, 2026 7:00AM - 8:00AM EDT

Components

Configuration WM Advantage

Locations

US East - Platform, US East - WMAD, US East - WMAH, US East - WMCB, US East - WMCJ, US East - WMEV, US East - WMFM, US East - WMMD, US East - WMOD, US East - WMRK, US East - WMSH, US East - WMSY, US East - WMWS

Description

To maintain a high quality of service for the Infios Platform and WM Advantage, Infios utilizes a weekly patch window to deploy fixes and performance optimizations. These patch windows do not impact customer-specific functions, such as customized mobile workflows or pages. The WM Advantage solution remains available during these windows. Occasionally, some users may experience a brief interruption in connectivity, requiring login. No further action should be necessary on your part. - Configuration environments are updated on Tuesday - Test environments are updated on Thursday - Production environments are updated on the following Tuesday If you are experiencing issues, please open a ticket in the Infios support portal -- located at https://infios.service-now.com/csm -- or call the support line at (800) 328‑3271.
Weekly WM Patch Window - EU PRODPlanned Maintenance

Schedule

April 7, 2026 4:00PM - 5:00PM EDT

Components

Production WM Advantage

Locations

EU Central - Platform, EU Central - WMLW, EU Central - WMPL, EU Central - WMVT

Description

To maintain a high quality of service for the Infios Platform and WM Advantage, Infios utilizes a weekly patch window to deploy fixes and performance optimizations. These patch windows do not impact customer-specific functions, such as customized mobile workflows or pages. The WM Advantage solution remains available during these windows. Occasionally, some users may experience a brief interruption in connectivity, requiring login. No further action should be necessary on your part. - Configuration environments are updated on Tuesday - Test environments are updated on Thursday - Production environments are updated on the following Tuesday If you are experiencing issues, please open a ticket in the Infios support portal -- located at https://infios.service-now.com/csm -- or call the support line at (800) 328‑3271.
Weekly WM Patch Window - EU CONFPlanned Maintenance

Schedule

April 7, 2026 4:00PM - 5:00PM EDT

Components

Configuration WM Advantage

Locations

EU Central - Platform, EU Central - WMLW, EU Central - WMPL, EU Central - WMVT

Description

To maintain a high quality of service for the Infios Platform and WM Advantage, Infios utilizes a weekly patch window to deploy fixes and performance optimizations. These patch windows do not impact customer-specific functions, such as customized mobile workflows or pages. The WM Advantage solution remains available during these windows. Occasionally, some users may experience a brief interruption in connectivity, requiring login. No further action should be necessary on your part. - Configuration environments are updated on Tuesday - Test environments are updated on Thursday - Production environments are updated on the following Tuesday If you are experiencing issues, please open a ticket in the Infios support portal -- located at https://infios.service-now.com/csm -- or call the support line at (800) 328‑3271.
Weekly WM Patch Window - US East UATPlanned Maintenance

Schedule

April 9, 2026 7:00AM - 8:00AM EDT

Components

Test WM Advantage

Locations

US East - Platform, US East - WMAD, US East - WMAH, US East - WMCB, US East - WMCJ, US East - WMEV, US East - WMFM, US East - WMMD, US East - WMOD, US East - WMRK, US East - WMSH, US East - WMSY, US East - WMWS

Description

To maintain a high quality of service for the Infios Platform and WM Advantage, Infios utilizes a weekly patch window to deploy fixes and performance optimizations. These patch windows do not impact customer-specific functions, such as customized mobile workflows or pages. The WM Advantage solution remains available during these windows. Occasionally, some users may experience a brief interruption in connectivity, requiring login. No further action should be necessary on your part. - Configuration environments are updated on Tuesday - Test environments are updated on Thursday - Production environments are updated on the following Tuesday If you are experiencing issues, please open a ticket in the Infios support portal -- located at https://infios.service-now.com/csm -- or call the support line at (800) 328‑3271.
Weekly WM Patch Window - EU UATPlanned Maintenance

Schedule

April 9, 2026 4:00PM - 5:00PM EDT

Components

Test WM Advantage

Locations

EU Central - Platform, EU Central - WMLW, EU Central - WMPL, EU Central - WMVT

Description

To maintain a high quality of service for the Infios Platform and WM Advantage, Infios utilizes a weekly patch window to deploy fixes and performance optimizations. These patch windows do not impact customer-specific functions, such as customized mobile workflows or pages. The WM Advantage solution remains available during these windows. Occasionally, some users may experience a brief interruption in connectivity, requiring login. No further action should be necessary on your part. - Configuration environments are updated on Tuesday - Test environments are updated on Thursday - Production environments are updated on the following Tuesday If you are experiencing issues, please open a ticket in the Infios support portal -- located at https://infios.service-now.com/csm -- or call the support line at (800) 328‑3271.
Scheduled Shared QA Refresh - April 10th 2026Planned Maintenance

Schedule

April 10, 2026 12:00PM - April 13, 2026 12:00PM EDT

Components

Quality TMS

Locations

APMT001QA, APMT101QA, EUMT003QA, NAMT000QA, NAMT001QA, NAMT002QA, NAMT003QA, NAMT004QA, NAMT005QA, NAMT006QA, NAMT007QA, NAMT008QA, NAMT009QA, NAMT010QA, NAMT011QA, NAMT012QA, NAMT013QA, NAMT014QA, NAMT015QA, NAMT016QA, NAMT017QA, NAMT020QA, NAMT021QA, NAMT100QA, NAMT101QA, NAMT102QA, NAMT103QA, NAMT104QA, NAMT105QA, NAMT106QA, NAMT107QA, NAMT108QA, NAMT109QA, NAMT110QA, NAMT111QA, NAMT112QA, NAMT113QA, NAMT114QA, NAMT115QA, NAMT116QA, NAMT117QA, NAMT118QA, NAMT119QA, NAMT120QA, NAMT121QA, NAMT122QA, NAMT022QA, NAMT000QA, NAMT004QA, NAMT009QA, NAMT020QA, NAMT021QA, NAMT026QA, EUMT003QA, NAMT026QA, NAMT018QA, NAMT028QA, NAMT029QA

Description

The shared QA servers will be refreshed with Production data starting in two weeks on Friday, April 10th. Included in the subscription, this refresh occurs once per release cycle in order to prepare for our customer testing period for the next product release. Please note that customers will have use of their QA environment up until 12:00 pm EDT on Friday, April 10th. We ask that ANY configurations in QA that need to be backed up be copied to PROD prior to Thursday, April 9th at 9:00pm EDT. This will ensure that they are included in the PROD backup and copied successfully back to QA after the refresh. The QA environments will be available for use again no later than 12:00pm EDT on Monday, April 13th, but may be online as early as Saturday, April 11th at 12:00pm EDT. At this time, please test your workflows and any customizations that you may have. If you have any questions, please open a ticket in the Support Portal or reach out to your Customer Success Manager.

History (Last 7 days)

WA 14.5 and Report 5.2 - [Production] - EUCPlanned Maintenance

Description

To maintain a high quality of service for the Infios Platform and WM Advantage, Infios is upgrading to WA 14.5 and Report 5.2 across Production environment. Full Downtime and Impact Expectation: • Deployment: ~50 minutes • Post-deployment adjustments: ~10 minutes • Services will restart in a rolling manner; brief, intermittent issues may occur (e.g., short-lived errors or connection interruptions). • No sustained outage expected; platform availability maintained throughout. Action Required: • Please test your applications after the upgrade to confirm everything works as expected. • If you have questions or encounter issues, open a case and reference this activity. Include details to help us resolve quickly. If you are experiencing issues, please open a ticket in the Infios support portal -- located at https://infios.service-now.com/csm -- or call the support line at (800) 328‑3271.


Components

Production WM Advantage


Locations

EU Central - Platform, EU Central - WMLW, EU Central - WMPL, EU Central - WMVT


Schedule

April 1, 2026 4:00PM - April 1, 2026 5:00PM EDT


April 1, 2026 4:01PM EDT
UPDATE

Started the deploy of WA 14.5

April 1, 2026 4:45PM EDT
UPDATE

Deployment was successful
Issues with Rating via DAT Service Disruption

Incident Status

Service Disruption


Components

Production TMS, Quality TMS


Locations

APMT001PA, EUDC298PA, EUMT001PA, EUMT002PA, NADC250PA, NADC251PA, NADC252PA, NADC253PA, NADC254PA, NADC255PA, NADC256PA, NADC257PA, NADC258PA, NADC260PA, NADC261PA, NADC262PA, NADC263PA, NADC264PA, NADC265PA, NADC266PA, NADC267PA, NADC268PA, NADC269PA, NADC270PA, NADC271PA, NADC272PA, NADC273PA, NADC274PA, NADC275PA, NADC276PA, NADC278PA, NADC280PA, NADC281PA, NADC282PA, NADC283PA, NADC284PA, NADC285PA, NADC286PA, NADC287PA, NADC288PA, NADC289PA, NADC290PA, NADC291PA, NADC292PA, NADC293PA, NADC294PA, NADC295PA, NADC296PA, NADC297PA, NADC299PA, NADC301PA, NADC302PA, NADC303PA, NADC304PA, NADC305PA, NADC306PA, NADC309PA, NADC321PA, NADC322PA, NADC332PA, NADC334PA, NADC341PA, NADC342PA, NADC343PA, NADC344PA, NADC355PA, NADC376PA, NADC408PA, NADC409PA, NADC418PA, NAMT000PA, NAMT001PA, NAMT002PA, NAMT004PA, NAMT005PA, NAMT006PA, NAMT007PA, NAMT008PA, NAMT009PA, NAMT010PA, NAMT011PA, NAMT012PA, NAMT013PA, NAMT014PA, NAMT015PA, NAMT016PA, NAMT017PA, NAMT018PA, NAMT019PA, NAMT020PA, NAMT021PA, NAMT380PA, APMT001QA, APMT101QA, EUDC298QA, EUMT003QA, NADC042QA, NADC159QA, NADC250QA, NADC251QA, NADC253QA, NADC254QA, NADC257QA, NADC258QA, NADC260QA, NADC261QA, NADC262QA, NADC263QA, NADC264QA, NADC265QA, NADC266QA, NADC267QA, NADC268QA, NADC269QA, NADC270QA, NADC271QA, NADC272QA, NADC273QA, NADC274QA, NADC276QA, NADC278QA, NADC280QA, NADC282QA, NADC283QA, NADC284QA, NADC285QA, NADC286QA, NADC287QA, NADC288QA, NADC290QA, NADC291QA, NADC292QA, NADC293QA, NADC294QA, NADC295QA, NADC296QA, NADC299QA, NADC301QA, NADC302QA, NADC304QA, NADC308QA, NADC309QA, NADC311QA, NADC313QA, NADC314QA, NADC315QA, NADC316QA, NADC317QA, NADC318QA, NADC319QA, NADC320QA, NADC321QA, NADC324QA, NADC325QA, NADC326QA, NADC328QA, NADC329QA, NADC330QA, NADC331QA, NADC332QA, NADC334QA, NADC335QA, NADC336QA, NADC337QA, NADC338QA, NADC339QA, NADC340QA, NADC342QA, NADC343QA, NADC345QA, NADC346QA, NADC347QA, NADC348QA, NADC354QA, NADC356QA, NADC357QA, NADC358QA, NADC359QA, NADC361QA, NADC362QA, NADC363QA, NADC366QA, NADC367QA, NADC370QA, NADC372QA, NADC373QA, NADC375QA, NADC378QA, NADC379QA, NADC381QA, NADC394QA, NADC395QA, NADC405QA, NADC409QA, NADC412QA, NADC414QA, NADC415QA, NADC416QA, NADC417QA, NADC419QA, NADC421QA, NAMT000QA, NAMT001QA, NAMT002QA, NAMT003QA, NAMT004QA, NAMT005QA, NAMT006QA, NAMT007QA, NAMT008QA, NAMT009QA, NAMT010QA, NAMT011QA, NAMT012QA, NAMT013QA, NAMT014QA, NAMT015QA, NAMT016QA, NAMT017QA, NAMT020QA, NAMT021QA, NAMT100QA, NAMT101QA, NAMT102QA, NAMT103QA, NAMT104QA, NAMT105QA, NAMT106QA, NAMT107QA, NAMT108QA, NAMT109QA, NAMT110QA, NAMT111QA, NAMT112QA, NAMT113QA, NAMT114QA, NAMT115QA, NAMT116QA, NAMT117QA, NAMT118QA, NAMT119QA, NAMT120QA, NAMT121QA, NAMT122QA, NADC251PW, NADC255PW, NADC255PW2, NADC260PW, NADC263PW, NADC280PA2, NADC280PW, NADC280PW2, NADC282PW, NADC284PW, NADC284PW2, NADC285PW, NADC288PW, NADC288PW2, NADC288PW3, NADC288PW4, NADC288PW5, NADC292PW, NADC292PW2, NADC296PW, NADC299PA2, NADC299PW2, NADC302PW, NADC332PA2, NADC343PW, NADC389PA, NADC390PA, NADC410PA, NADC411PA, NADC418PA2, NAMT000PA, NAMT000PW, NAMT001PW, NAMT002PW, NAMT003PA2, NAMT003PW, NAMT004PA, NAMT004PW, NAMT005PW, NAMT006PW, NAMT007PA2, NAMT007PA3, NAMT007PW, NAMT008PW, NAMT009PW, NAMT011PA2, NAMT011PW, NAMT011PW2, NAMT012PW, NAMT012PW2, NAMT013PW, NAMT014PW, NAMT018PW, NAMT021PA, NAMT020PA, NAMT022PA, NAMT023PA, NAMT024PA, NAMT025PA, NAMT026PA, NADC260QA2, NADC267QA2, NADC274SA, NADC278QA2, NADC280QA2, NADC282QA2, NADC285QA2, NADC285QA3, NADC287QA2, NADC288QA2, NADC288QW, NADC302QA2, NADC302QA3, NADC307DEV, NADC307Q6, NADC307Q7, NADC307QA2, NADC307SA, NADC307STAGE, NADC309QA4, NADC309QA5, NADC309QA6, NADC309SA, NADC314QA2, NADC314QA4, NADC318QA3, NADC319QA4, NADC342QA2, NADC342QA3, NADC350QAC, NADC351QAC, NADC371QA2, NADC374QA2, NADC378QA2, NADC381QA2, NADC405QA2, NADC405QA3, NADC415QA2, NADC415QA3, NADC415QA4, NADC415QA5, NADC415QA6, NADC415QA7, NAMT022QA, NADC422QA, NADC252QA, NADC309QA, NADC403QA, NADC391QA, NADC397QA, NADC390QA, NAMT000QA, NAMT004QA, NAMT009QA, NAMT020QA, NAMT021QA, NAMT026QA, NADC332QA, NADC274SA, EUMT003QA, NAMT026QA, NAMT018QA, NAMT028QA, EUMT003PA, NADC307PA, NADC275QA, NADC426QA, NADC435QA, NADC436QA, NADC435QA, NADC437QA, NAMT029PA, NAMT029QA



April 1, 2026 10:15AM EDT
MONITORING

We’re currently monitoring reports of a potential service interruption with DAT. DAT has confirmed the outage is on their side and they are investigating. We will update as we receive more information related to the incident.

April 1, 2026 10:58AM EDT
MONITORING

DAT has provided a short update. They are experiencing high latency on calls and are continuing to triage to pinpoint the issue.

April 1, 2026 1:45PM EDT
RESOLVED

DAT has confirmed issue is resolved. Expect intermittent issues as they continue to recover. I am seeing minimal disruption in our logs currentlly.
WA 14.5 and Report 5.2 - [Production] - USEPlanned Maintenance

Description

To maintain a high quality of service for the Infios Platform and WM Advantage, Infios is upgrading to WA 14.5 and Report 5.2 across Production environment. Full Downtime and Impact Expectation: • Deployment: ~50 minutes • Post-deployment adjustments: ~10 minutes • Services will restart in a rolling manner; brief, intermittent issues may occur (e.g., short-lived errors or connection interruptions). • No sustained outage expected; platform availability maintained throughout. Action Required: • Please test your applications after the upgrade to confirm everything works as expected. • If you have questions or encounter issues, open a case and reference this activity. Include details to help us resolve quickly. If you are experiencing issues, please open a ticket in the Infios support portal -- located at https://infios.service-now.com/csm -- or call the support line at (800) 328‑3271.


Components

Production WM Advantage


Locations

US East - Platform, US East - WMAD, US East - WMAH, US East - WMCB, US East - WMCJ, US East - WMEV, US East - WMFM, US East - WMMD, US East - WMOD, US East - WMRK, US East - WMSH, US East - WMSY, US East - WMWS


Schedule

April 1, 2026 7:00AM - April 1, 2026 8:00AM EDT


April 1, 2026 8:07AM EDT
UPDATE

The maintenance has started 11:00am UTC. Still in progress.

April 1, 2026 8:17AM EDT
UPDATE

The deployment to WA 14.5 has been completed.
Weekly WM Patch Window - EU CONFPlanned Maintenance

Description

To maintain a high quality of service for the Infios Platform and WM Advantage, Infios utilizes a weekly patch window to deploy fixes and performance optimizations. These patch windows do not impact customer-specific functions, such as customized mobile workflows or pages. The WM Advantage solution remains available during these windows. Occasionally, some users may experience a brief interruption in connectivity, requiring login. No further action should be necessary on your part. - Configuration environments are updated on Tuesday - Test environments are updated on Thursday - Production environments are updated on the following Tuesday If you are experiencing issues, please open a ticket in the Infios support portal -- located at https://infios.service-now.com/csm -- or call the support line at (800) 328‑3271.


Components

Configuration WM Advantage


Locations

EU Central - Platform, EU Central - WMLW, EU Central - WMPL, EU Central - WMVT


Schedule

March 31, 2026 4:00PM - March 31, 2026 5:00PM EDT


March 31, 2026 4:00PM EDT
UPDATE

This maintenance has begun.

March 31, 2026 5:00PM EDT
UPDATE

This maintenance has completed.
Weekly WM Patch Window - US East CONFPlanned Maintenance

Description

To maintain a high quality of service for the Infios Platform and WM Advantage, Infios utilizes a weekly patch window to deploy fixes and performance optimizations. These patch windows do not impact customer-specific functions, such as customized mobile workflows or pages. The WM Advantage solution remains available during these windows. Occasionally, some users may experience a brief interruption in connectivity, requiring login. No further action should be necessary on your part. - Configuration environments are updated on Tuesday - Test environments are updated on Thursday - Production environments are updated on the following Tuesday If you are experiencing issues, please open a ticket in the Infios support portal -- located at https://infios.service-now.com/csm -- or call the support line at (800) 328‑3271.


Components

Configuration WM Advantage


Locations

US East - Platform, US East - WMAD, US East - WMAH, US East - WMCB, US East - WMCJ, US East - WMEV, US East - WMFM, US East - WMMD, US East - WMOD, US East - WMRK, US East - WMSH, US East - WMSY, US East - WMWS


Schedule

March 31, 2026 7:00AM - March 31, 2026 8:00AM EDT


March 31, 2026 7:00AM EDT
UPDATE

This maintenance has begun.

March 31, 2026 8:00AM EDT
UPDATE

This maintenance has completed.
TMS Server MaintenancePlanned Maintenance

Description

For up to 10 minutes during this period, the Production MercuryGate TMS application may become unavailable. No action should be necessary on your part.


Components

Production TMS


Locations

NADC309PA


Schedule

March 27, 2026 10:00PM - March 27, 2026 10:30PM EDT


March 27, 2026 10:00PM EDT
UPDATE

Scheduled maintenance is starting.

March 27, 2026 10:30PM EDT
UPDATE

Scheduled maintenance is complete.
TMS Server Maintenance Planned Maintenance

Description

There will be a CSR Promote to the current TMS Version, updating to version 26.10126.7. For approximately 30 minutes during this period, the MercuryGate TMS application will not be available. No action should be necessary on your part. If you are unable to log into the server after 11:59pm ET, please open a Support Case in the MercuryGate Community Support Portal or call the Support Line at 877-537-6419.


Components

Production TMS


Locations

APMT001PA


Schedule

March 26, 2026 10:00AM - March 26, 2026 10:30AM EDT


March 26, 2026 10:00AM EDT
UPDATE

Scheduled maintenance is starting.

March 26, 2026 10:30AM EDT
UPDATE

Scheduled maintenance is complete.
TMS Server Maintenance Planned Maintenance

Description

There will be a CSR Promote to the current TMS Version, updating to version 26.10126.7. For approximately 30 minutes during this period, the MercuryGate TMS application will not be available. No action should be necessary on your part. If you are unable to log into the server after 11:59pm ET, please open a Support Case in the MercuryGate Community Support Portal or call the Support Line at 877-537-6419.


Components

Production TMS


Locations

NAMT002PA


Schedule

March 26, 2026 2:00AM - March 26, 2026 2:30AM EDT


March 26, 2026 2:00AM EDT
UPDATE

Scheduled maintenance is starting.

March 26, 2026 2:30AM EDT
UPDATE

Scheduled maintenance is complete.
TMS Server Maintenance Planned Maintenance

Description

There will be a CSR Promote to the current TMS Version, updating to version 26.10126.7. For approximately 30 minutes during this period, the MercuryGate TMS application will not be available. No action should be necessary on your part. If you are unable to log into the server after 11:59pm ET, please open a Support Case in the MercuryGate Community Support Portal or call the Support Line at 877-537-6419.


Components

Production TMS


Locations

EUMT001PA, EUMT002PA, NAMT000PA, NAMT001PA, NAMT004PA, NAMT005PA, NAMT006PA, NAMT007PA, NAMT008PA, NAMT009PA, NAMT010PA, NAMT011PA, NAMT012PA, NAMT013PA, NAMT014PA, NAMT015PA, NAMT016PA, NAMT017PA, NAMT018PA, NAMT019PA, NAMT020PA, NAMT021PA, NAMT380PA, NAMT000PA, NAMT004PA, NAMT021PA, NAMT020PA, NAMT022PA, NAMT023PA, NAMT024PA, NAMT025PA, NAMT026PA, EUMT003PA, NAMT029PA


Schedule

March 25, 2026 10:00PM - March 25, 2026 11:59PM EDT


March 25, 2026 10:00PM EDT
UPDATE

Scheduled maintenance is starting.

March 25, 2026 11:59PM EDT
UPDATE

Scheduled maintenance is complete.