Description

During this maintenance period, the FinalMile services may become unavailable, no action will be necessary on your part.

Components

VRO (Final Mile), DCA (Back Office)

Locations

Final Mile US Prod, Final Mile US UAT, Final Mile US QA, Backoffice US Prod, Backoffice US UAT, Backoffice US QA

Schedule

September 29, 2026 9:00PM - September 29, 2026 11:59PM EDT

Description

Dear Partner, As part of our regular security maintenance, Infios (MercuryGate) is replacing the certificate we use to sign and encrypt the AS2 messages we exchange with you. This is a routine, scheduled update. The new certificate takes effect at the scheduled time below. Please have it installed and ready to switch to at that time so AS2 traffic continues without interruption. What you need to do 1. Download our new certificate: SHA2-cert.zip 2. Import it into your AS2 system as our signing/encryption certificate. 3. At the scheduled time, switch to the new certificate. AS2 traffic will continue on the new certificate from that point. Please confirm that you have the new certificate imported and are ready for the scheduled change. If the timing doesn't work for you, reach out as early as possible so we can coordinate. For your security or IT team The following explains the technical details. No action beyond the steps above is required. AS2 relies on two separate layers of protection, each secured differently: ● The connection itself (HTTPS/TLS) is secured by a publicly trusted certificate from a public Certificate Authority (Amazon). That layer is not changing. ● The message itself (the signature and encryption applied to the AS2 payload, via S/MIME) is secured by the certificate covered in this notice. AS2 doesn't rely on public CA trust for this layer. Instead, trust comes from exchanging certificates directly during onboarding: your system trusts our certificate because we gave it to you and you installed it. Since the certificate is pinned to the exact one exchanged, a self-signed certificate gives the same assurance as a CA-issued one here. This is standard, accepted practice for AS2. We moved to this model because publicly issued TLS certificates now have shorter maximum lifetimes, meaning more frequent forced renewals. Separating the message-layer certificate from the transport certificate lets us keep the TLS layer fully automated while managing the message-layer certificate on a predictable annual schedule, which reduces coordination work on both sides. Certificate currently in use (being replaced) ● Alias: MERCURYGATE-2025-2026-Q4 ● Subject: CN = *.mercurygate.net ● Issuer: GoDaddy Secure Certificate Authority - G2 (GoDaddy.com, Inc.) ● Serial: 3C28F44DAB8A1214 ● Thumbprint (SHA-1): 0CFAD84D4D141275F602D2EA6D6F08035CE87AFC ● Valid: Oct 02 2025 – Oct 02 2026 ● Signature: SHA256withRSA New certificate details for verification ● Subject: CN = AS2 - Infios, O = Infios, OU = Cloud Engineering Data Operations ● Key: RSA 3072-bit, signature algorithm SHA-256 ● Key usage: Digital Signature, Non-Repudiation, Key Encipherment; Extended Key Usage: E-mail Protection (S/MIME) ● Validity: 9/10/2026 to 10/10/2027 ● SHA-256 Thumbprint: 7c0afe2dbec0ee949fe8bfdf3f97b0a06c1e2a2e Please verify the thumbprint above against the certificate you import. If it doesn't match, do not install it, and contact us immediately.

Components

Shared Services, Production TMS, Quality TMS, VRO (Final Mile), DCA (Back Office), Claims Services, ITS NxGen, Edge, IPAAS, Production WM Advantage, Test WM Advantage, Configuration WM Advantage

Locations

APMT001PA, EUDC298PA, EUMT001PA, EUMT002PA, NADC250PA, NADC251PA, NADC252PA, NADC253PA, NADC254PA, NADC255PA, NADC256PA, NADC257PA, NADC258PA, NADC260PA, NADC261PA, NADC262PA, NADC263PA, NADC264PA, NADC265PA, NADC266PA, NADC267PA, NADC268PA, NADC269PA, NADC270PA, NADC271PA, NADC272PA, NADC273PA, NADC274PA, NADC275PA, NADC276PA, NADC278PA, NADC280PA, NADC281PA, NADC282PA, NADC283PA, NADC284PA, NADC285PA, NADC286PA, NADC287PA, NADC288PA, NADC289PA, NADC290PA, NADC291PA, NADC292PA, NADC293PA, NADC294PA, NADC295PA, NADC296PA, NADC297PA, NADC299PA, NADC301PA, NADC302PA, NADC303PA, NADC304PA, NADC305PA, NADC306PA, NADC309PA, NADC321PA, NADC322PA, NADC332PA, NADC334PA, NADC341PA, NADC342PA, NADC343PA, NADC344PA, NADC355PA, NADC376PA, NADC408PA, NADC409PA, NADC418PA, NAMT000PA, NAMT001PA, NAMT002PA, NAMT004PA, NAMT005PA, NAMT006PA, NAMT007PA, NAMT008PA, NAMT009PA, NAMT010PA, NAMT011PA, NAMT012PA, NAMT013PA, NAMT014PA, NAMT015PA, NAMT016PA, NAMT017PA, NAMT018PA, NAMT019PA, NAMT020PA, NAMT021PA, NAMT380PA, APMT001QA, APMT101QA, EUDC298QA, EUMT003QA, NADC042QA, NADC159QA, NADC250QA, NADC251QA, NADC253QA, NADC254QA, NADC257QA, NADC258QA, NADC260QA, NADC261QA, NADC262QA, NADC263QA, NADC264QA, NADC265QA, NADC266QA, NADC267QA, NADC268QA, NADC269QA, NADC270QA, NADC271QA, NADC272QA, NADC273QA, NADC274QA, NADC276QA, NADC278QA, NADC280QA, NADC282QA, NADC283QA, NADC284QA, NADC285QA, NADC286QA, NADC287QA, NADC288QA, NADC290QA, NADC291QA, NADC292QA, NADC293QA, NADC294QA, NADC295QA, NADC296QA, NADC299QA, NADC301QA, NADC302QA, NADC304QA, NADC308QA, NADC309QA, NADC311QA, NADC313QA, NADC314QA, NADC315QA, NADC316QA, NADC317QA, NADC318QA, NADC319QA, NADC320QA, NADC321QA, NADC324QA, NADC325QA, NADC326QA, NADC328QA, NADC329QA, NADC330QA, NADC331QA, NADC332QA, NADC334QA, NADC335QA, NADC336QA, NADC337QA, NADC338QA, NADC339QA, NADC340QA, NADC342QA, NADC343QA, NADC345QA, NADC346QA, NADC347QA, NADC348QA, NADC354QA, NADC356QA, NADC357QA, NADC358QA, NADC359QA, NADC361QA, NADC362QA, NADC363QA, NADC366QA, NADC367QA, NADC370QA, NADC372QA, NADC373QA, NADC375QA, NADC378QA, NADC379QA, NADC381QA, NADC394QA, NADC395QA, NADC405QA, NADC409QA, NADC412QA, NADC414QA, NADC415QA, NADC416QA, NADC417QA, NADC419QA, NADC421QA, NAMT000QA, NAMT001QA, NAMT002QA, NAMT003QA, NAMT004QA, NAMT005QA, NAMT006QA, NAMT007QA, NAMT008QA, NAMT009QA, NAMT010QA, NAMT011QA, NAMT012QA, NAMT013QA, NAMT014QA, NAMT015QA, NAMT016QA, NAMT017QA, NAMT020QA, NAMT021QA, NAMT100QA, NAMT101QA, NAMT102QA, NAMT103QA, NAMT104QA, NAMT105QA, NAMT106QA, NAMT107QA, NAMT108QA, NAMT109QA, NAMT110QA, NAMT111QA, NAMT112QA, NAMT113QA, NAMT114QA, NAMT115QA, NAMT116QA, NAMT117QA, NAMT118QA, NAMT119QA, NAMT120QA, NAMT121QA, NAMT122QA, NADC251PW, NADC255PW, NADC255PW2, NADC260PW, NADC263PW, NADC280PA2, NADC280PW, NADC280PW2, NADC282PW, NADC284PW, NADC284PW2, NADC285PW, NADC288PW, NADC288PW2, NADC288PW3, NADC288PW4, NADC288PW5, NADC292PW, NADC292PW2, NADC296PW, NADC299PA2, NADC299PW2, NADC302PW, NADC332PA2, NADC343PW, NADC389PA, NADC390PA, NADC410PA, NADC411PA, NADC418PA2, NAMT000PA, NAMT000PW, NAMT001PW, NAMT002PW, NAMT003PA2, NAMT003PW, NAMT004PA, NAMT004PW, NAMT005PW, NAMT006PW, NAMT007PA2, NAMT007PA3, NAMT007PW, NAMT008PW, NAMT009PW, NAMT011PA2, NAMT011PW, NAMT011PW2, NAMT012PW, NAMT012PW2, NAMT013PW, NAMT014PW, NAMT018PW, NAMT021PA, NAMT020PA, NAMT022PA, NAMT023PA, NAMT024PA, NAMT025PA, NAMT026PA, NADC260QA2, NADC267QA2, NADC274SA, NADC278QA2, NADC280QA2, NADC282QA2, NADC285QA2, NADC285QA3, NADC287QA2, NADC288QA2, NADC288QW, NADC302QA2, NADC302QA3, NADC307DEV, NADC307Q6, NADC307Q7, NADC307QA2, NADC307SA, NADC307STAGE, NADC309QA4, NADC309QA5, NADC309QA6, NADC309SA, NADC314QA2, NADC314QA4, NADC318QA3, NADC319QA4, NADC342QA2, NADC342QA3, NADC350QAC, NADC351QAC, NADC371QA2, NADC374QA2, NADC378QA2, NADC381QA2, NADC405QA2, NADC405QA3, NADC415QA2, NADC415QA3, NADC415QA4, NADC415QA5, NADC415QA6, NADC415QA7, NAMT022QA, NADC422QA, NADC252QA, NADC309QA, NADC403QA, NADC391QA, NADC397QA, NADC390QA, NAMT000QA, NAMT004QA, NAMT009QA, NAMT020QA, NAMT021QA, NAMT026QA, NADC332QA, Carma, RateFriend, MFT (SFTP/AS2), Carma QA, MFT QA, Mercury Integrate, Mercury Integrate QA, iReports (Jasper), Final Mile US Prod, Final Mile US UAT, Final Mile US QA, Final Mile London Prod, Final Mile London UAT, Final Mile London QA, Final Mile Frankfurt Prod, Final Mile Frankfurt UAT, Final Mile Frankfurt QA, Backoffice US Prod, Backoffice US UAT, Backoffice US QA, Backoffice London Prod, Backoffice London UAT, Backoffice London QA, Backoffice Frankfurt Prod, Backoffice Frankfurt UAT, Backoffice Frankfurt QA, Project44, Email Services, Maestro, PCMiler, MercuryCarrierClaim.com, MercuryMyEZClaim.net, MercuryMyEZClaim.com, NXGNAWMQ1, NXGNAWAZ2, NXGBDNAW3, NXGDHNAW4, NXGNAEHA5, Edge, NADC274SA, EUMT003QA, NAMT026QA, NAMT018QA, NAMT028QA, EUMT003PA, NADC307PA, NADC275QA, NADC426QA, NADC435QA, NADC436QA, NADC435QA, NADC437QA, NAMT029PA, NAMT029QA, IPAAS1, US East - Platform, US East - WMAD, US East - WMAH, US East - WMCB, US East - WMCJ, US East - WMEV, US East - WMFM, US East - WMMD, US East - WMOD, US East - WMRK, US East - WMSH, US East - WMSY, US East - WMWS, EU Central - Platform, EU Central - WMLW, EU Central - WMPL, EU Central - WMVT, Batch File Processing

Schedule

September 29, 2026 4:00PM - September 29, 2026 4:30PM EDT

Description

We will be performing maintenance at the specified date and time in this notice. Expect your server to be unavailable during that timeframe. No action should be necessary on your part. If you are unable to log into the server after the specified window, please open a Support Case in the Infios Community Support Portal or call the Support Line at 877-537-6419.

Components

ITS NxGen

Locations

NXGNAWAZ2, NXGBDNAW3

Schedule

September 29, 2026 7:30AM - September 29, 2026 9:00AM EDT

Description

For up to 10 minutes during this period, the Production MercuryGate TMS application may become unavailable. No action should be necessary on your part.

Components

Production TMS

Locations

NADC309PA

Schedule

September 25, 2026 10:00PM - September 25, 2026 10:30PM EDT

Description

Dear Partner, As part of our regular security maintenance, Infios (MercuryGate) is replacing the certificate we use to sign and encrypt the AS2 messages we exchange with you. This is a routine, scheduled update. The new certificate takes effect at the scheduled time below. Please have it installed and ready to switch to at that time so AS2 traffic continues without interruption. What you need to do 1. Download our new certificate: SHA2-cert.zip 2. Import it into your AS2 system as our signing/encryption certificate. 3. At the scheduled time, switch to the new certificate. AS2 traffic will continue on the new certificate from that point. Please confirm that you have the new certificate imported and are ready for the scheduled change. If the timing doesn't work for you, reach out as early as possible so we can coordinate. For your security or IT team The following explains the technical details. No action beyond the steps above is required. AS2 relies on two separate layers of protection, each secured differently: ● The connection itself (HTTPS/TLS) is secured by a publicly trusted certificate from a public Certificate Authority (Amazon). That layer is not changing. ● The message itself (the signature and encryption applied to the AS2 payload, via S/MIME) is secured by the certificate covered in this notice. AS2 doesn't rely on public CA trust for this layer. Instead, trust comes from exchanging certificates directly during onboarding: your system trusts our certificate because we gave it to you and you installed it. Since the certificate is pinned to the exact one exchanged, a self-signed certificate gives the same assurance as a CA-issued one here. This is standard, accepted practice for AS2. We moved to this model because publicly issued TLS certificates now have shorter maximum lifetimes, meaning more frequent forced renewals. Separating the message-layer certificate from the transport certificate lets us keep the TLS layer fully automated while managing the message-layer certificate on a predictable annual schedule, which reduces coordination work on both sides. Certificate currently in use (being replaced) ● Alias: MERCURYGATE-2025-2026-Q4 ● Subject: CN = *.mercurygate.net ● Issuer: GoDaddy Secure Certificate Authority - G2 (GoDaddy.com, Inc.) ● Serial: 3C28F44DAB8A1214 ● Thumbprint (SHA-1): 0CFAD84D4D141275F602D2EA6D6F08035CE87AFC ● Valid: Oct 02 2025 – Oct 02 2026 ● Signature: SHA256withRSA New certificate details for verification ● Subject: CN = AS2 - Infios, O = Infios, OU = Cloud Engineering Data Operations ● Key: RSA 3072-bit, signature algorithm SHA-256 ● Key usage: Digital Signature, Non-Repudiation, Key Encipherment; Extended Key Usage: E-mail Protection (S/MIME) ● Validity: 9/10/2026 to 10/10/2027 ● SHA-256 Thumbprint: 7c0afe2dbec0ee949fe8bfdf3f97b0a06c1e2a2e Please verify the thumbprint above against the certificate you import. If it doesn't match, do not install it, and contact us immediately.

Components

Shared Services, Production TMS, Quality TMS, VRO (Final Mile), DCA (Back Office), Claims Services, ITS NxGen, Edge, IPAAS, Production WM Advantage, Test WM Advantage, Configuration WM Advantage

Locations

APMT001PA, EUDC298PA, EUMT001PA, EUMT002PA, NADC250PA, NADC251PA, NADC252PA, NADC253PA, NADC254PA, NADC255PA, NADC256PA, NADC257PA, NADC258PA, NADC260PA, NADC261PA, NADC262PA, NADC263PA, NADC264PA, NADC265PA, NADC266PA, NADC267PA, NADC268PA, NADC269PA, NADC270PA, NADC271PA, NADC272PA, NADC273PA, NADC274PA, NADC275PA, NADC276PA, NADC278PA, NADC280PA, NADC281PA, NADC282PA, NADC283PA, NADC284PA, NADC285PA, NADC286PA, NADC287PA, NADC288PA, NADC289PA, NADC290PA, NADC291PA, NADC292PA, NADC293PA, NADC294PA, NADC295PA, NADC296PA, NADC297PA, NADC299PA, NADC301PA, NADC302PA, NADC303PA, NADC304PA, NADC305PA, NADC306PA, NADC309PA, NADC321PA, NADC322PA, NADC332PA, NADC334PA, NADC341PA, NADC342PA, NADC343PA, NADC344PA, NADC355PA, NADC376PA, NADC408PA, NADC409PA, NADC418PA, NAMT000PA, NAMT001PA, NAMT002PA, NAMT004PA, NAMT005PA, NAMT006PA, NAMT007PA, NAMT008PA, NAMT009PA, NAMT010PA, NAMT011PA, NAMT012PA, NAMT013PA, NAMT014PA, NAMT015PA, NAMT016PA, NAMT017PA, NAMT018PA, NAMT019PA, NAMT020PA, NAMT021PA, NAMT380PA, APMT001QA, APMT101QA, EUDC298QA, EUMT003QA, NADC042QA, NADC159QA, NADC250QA, NADC251QA, NADC253QA, NADC254QA, NADC257QA, NADC258QA, NADC260QA, NADC261QA, NADC262QA, NADC263QA, NADC264QA, NADC265QA, NADC266QA, NADC267QA, NADC268QA, NADC269QA, NADC270QA, NADC271QA, NADC272QA, NADC273QA, NADC274QA, NADC276QA, NADC278QA, NADC280QA, NADC282QA, NADC283QA, NADC284QA, NADC285QA, NADC286QA, NADC287QA, NADC288QA, NADC290QA, NADC291QA, NADC292QA, NADC293QA, NADC294QA, NADC295QA, NADC296QA, NADC299QA, NADC301QA, NADC302QA, NADC304QA, NADC308QA, NADC309QA, NADC311QA, NADC313QA, NADC314QA, NADC315QA, NADC316QA, NADC317QA, NADC318QA, NADC319QA, NADC320QA, NADC321QA, NADC324QA, NADC325QA, NADC326QA, NADC328QA, NADC329QA, NADC330QA, NADC331QA, NADC332QA, NADC334QA, NADC335QA, NADC336QA, NADC337QA, NADC338QA, NADC339QA, NADC340QA, NADC342QA, NADC343QA, NADC345QA, NADC346QA, NADC347QA, NADC348QA, NADC354QA, NADC356QA, NADC357QA, NADC358QA, NADC359QA, NADC361QA, NADC362QA, NADC363QA, NADC366QA, NADC367QA, NADC370QA, NADC372QA, NADC373QA, NADC375QA, NADC378QA, NADC379QA, NADC381QA, NADC394QA, NADC395QA, NADC405QA, NADC409QA, NADC412QA, NADC414QA, NADC415QA, NADC416QA, NADC417QA, NADC419QA, NADC421QA, NAMT000QA, NAMT001QA, NAMT002QA, NAMT003QA, NAMT004QA, NAMT005QA, NAMT006QA, NAMT007QA, NAMT008QA, NAMT009QA, NAMT010QA, NAMT011QA, NAMT012QA, NAMT013QA, NAMT014QA, NAMT015QA, NAMT016QA, NAMT017QA, NAMT020QA, NAMT021QA, NAMT100QA, NAMT101QA, NAMT102QA, NAMT103QA, NAMT104QA, NAMT105QA, NAMT106QA, NAMT107QA, NAMT108QA, NAMT109QA, NAMT110QA, NAMT111QA, NAMT112QA, NAMT113QA, NAMT114QA, NAMT115QA, NAMT116QA, NAMT117QA, NAMT118QA, NAMT119QA, NAMT120QA, NAMT121QA, NAMT122QA, NADC251PW, NADC255PW, NADC255PW2, NADC260PW, NADC263PW, NADC280PA2, NADC280PW, NADC280PW2, NADC282PW, NADC284PW, NADC284PW2, NADC285PW, NADC288PW, NADC288PW2, NADC288PW3, NADC288PW4, NADC288PW5, NADC292PW, NADC292PW2, NADC296PW, NADC299PA2, NADC299PW2, NADC302PW, NADC332PA2, NADC343PW, NADC389PA, NADC390PA, NADC410PA, NADC411PA, NADC418PA2, NAMT000PA, NAMT000PW, NAMT001PW, NAMT002PW, NAMT003PA2, NAMT003PW, NAMT004PA, NAMT004PW, NAMT005PW, NAMT006PW, NAMT007PA2, NAMT007PA3, NAMT007PW, NAMT008PW, NAMT009PW, NAMT011PA2, NAMT011PW, NAMT011PW2, NAMT012PW, NAMT012PW2, NAMT013PW, NAMT014PW, NAMT018PW, NAMT021PA, NAMT020PA, NAMT022PA, NAMT023PA, NAMT024PA, NAMT025PA, NAMT026PA, NADC260QA2, NADC267QA2, NADC274SA, NADC278QA2, NADC280QA2, NADC282QA2, NADC285QA2, NADC285QA3, NADC287QA2, NADC288QA2, NADC288QW, NADC302QA2, NADC302QA3, NADC307DEV, NADC307Q6, NADC307Q7, NADC307QA2, NADC307SA, NADC307STAGE, NADC309QA4, NADC309QA5, NADC309QA6, NADC309SA, NADC314QA2, NADC314QA4, NADC318QA3, NADC319QA4, NADC342QA2, NADC342QA3, NADC350QAC, NADC351QAC, NADC371QA2, NADC374QA2, NADC378QA2, NADC381QA2, NADC405QA2, NADC405QA3, NADC415QA2, NADC415QA3, NADC415QA4, NADC415QA5, NADC415QA6, NADC415QA7, NAMT022QA, NADC422QA, NADC252QA, NADC309QA, NADC403QA, NADC391QA, NADC397QA, NADC390QA, NAMT000QA, NAMT004QA, NAMT009QA, NAMT020QA, NAMT021QA, NAMT026QA, NADC332QA, Carma, RateFriend, MFT (SFTP/AS2), Carma QA, MFT QA, Mercury Integrate, Mercury Integrate QA, iReports (Jasper), Final Mile US Prod, Final Mile US UAT, Final Mile US QA, Final Mile London Prod, Final Mile London UAT, Final Mile London QA, Final Mile Frankfurt Prod, Final Mile Frankfurt UAT, Final Mile Frankfurt QA, Backoffice US Prod, Backoffice US UAT, Backoffice US QA, Backoffice London Prod, Backoffice London UAT, Backoffice London QA, Backoffice Frankfurt Prod, Backoffice Frankfurt UAT, Backoffice Frankfurt QA, Project44, Email Services, Maestro, PCMiler, MercuryCarrierClaim.com, MercuryMyEZClaim.net, MercuryMyEZClaim.com, NXGNAWMQ1, NXGNAWAZ2, NXGBDNAW3, NXGDHNAW4, NXGNAEHA5, Edge, NADC274SA, EUMT003QA, NAMT026QA, NAMT018QA, NAMT028QA, EUMT003PA, NADC307PA, NADC275QA, NADC426QA, NADC435QA, NADC436QA, NADC435QA, NADC437QA, NAMT029PA, NAMT029QA, IPAAS1, US East - Platform, US East - WMAD, US East - WMAH, US East - WMCB, US East - WMCJ, US East - WMEV, US East - WMFM, US East - WMMD, US East - WMOD, US East - WMRK, US East - WMSH, US East - WMSY, US East - WMWS, EU Central - Platform, EU Central - WMLW, EU Central - WMPL, EU Central - WMVT, Batch File Processing

Schedule

September 24, 2026 4:00PM - September 24, 2026 4:30PM EDT

Description

There will be a CSR Promote to the current TMS Version, updating to version 26.10713.10. For approximately 30 minutes during this period, the MercuryGate TMS application will not be available. No action should be necessary on your part. If you are unable to log into the server after 10:30am ET, please open a Support Case in the MercuryGate Community Support Portal or call the Support Line at 877-537-6419.

Components

Production TMS

Locations

APMT001PA

Schedule

September 24, 2026 10:00AM - September 24, 2026 10:30AM EDT

Description

To maintain a high quality of service for the Infios Platform and WM Advantage, Infios utilizes a weekly patch window to deploy fixes and performance optimizations. These patch windows do not impact customer-specific functions, such as customized mobile workflows or pages. The WM Advantage solution remains available during these windows. Occasionally, some users may experience a brief interruption in connectivity, requiring login. No further action should be necessary on your part. - Configuration environments are updated on Tuesday - Test environments are updated on Thursday - Production environments are updated on the following Tuesday If you are experiencing issues, please open a ticket in the Infios support portal -- located at https://infios.service-now.com/csm -- or call the support line at (800) 328‑3271.

Components

Test WM Advantage

Locations

US East - Platform, US East - WMAD, US East - WMAH, US East - WMCB, US East - WMCJ, US East - WMEV, US East - WMFM, US East - WMMD, US East - WMOD, US East - WMRK, US East - WMSH, US East - WMSY, US East - WMWS

Schedule

September 24, 2026 2:00AM - September 24, 2026 3:00AM EDT

Description

There will be a CSR Promote to the current TMS Version, updating to version 26.10713.10. For approximately 30 minutes during this period, the MercuryGate TMS application will not be available. No action should be necessary on your part. If you are unable to log into the server after 2:30am ET, please open a Support Case in the MercuryGate Community Support Portal or call the Support Line at 877-537-6419.

Components

Production TMS

Locations

NAMT002PA

Schedule

September 24, 2026 2:00AM - September 24, 2026 2:30AM EDT

Description

Dear TMS Customer, As part of our commitment to providing customers with premier security, SLAs and service, we require all customers to be within six months of the current release of the MercuryGate TMS. We would like to remind you that a mandatory upgrade of Production TMS to the finalized stable May 2026 release (26.10413.21) will take place on September 23, 2026 at 10:00 PM EDT. If you are receiving this message, your Production TMS is on a version prior to May 2026 release and, as of this notice, will be included in the mandatory promote. We recommend taking this time as an opportunity to test this version in QA environments. If you are already on the latest release or have plans to upgrade to the May release, or newer, prior to this date, please disregard this message. As always, if you have any questions or concerns, please reach out to customer support.

Components

Production TMS

Locations

NADC253PA, NADC258PA, NADC265PA, NADC271PA, NADC281PA, NADC296PA, NADC297PA, NADC301PA, NADC334PA

Schedule

September 23, 2026 10:00PM - September 23, 2026 11:59PM EDT

Description

There will be a CSR Promote to the current TMS Version, updating to version 26.10713.10. For approximately 30 minutes during this period, the MercuryGate TMS application will not be available. No action should be necessary on your part. If you are unable to log into the server after 11:59pm ET, please open a Support Case in the MercuryGate Community Support Portal or call the Support Line at 877-537-6419.

Components

Production TMS

Locations

EUMT001PA, EUMT002PA, NAMT000PA, NAMT001PA, NAMT004PA, NAMT005PA, NAMT006PA, NAMT007PA, NAMT008PA, NAMT009PA, NAMT010PA, NAMT011PA, NAMT012PA, NAMT013PA, NAMT014PA, NAMT015PA, NAMT016PA, NAMT017PA, NAMT018PA, NAMT019PA, NAMT020PA, NAMT021PA, NAMT380PA, NAMT000PA, NAMT003PA2, NAMT004PA, NAMT021PA, NAMT020PA, NAMT022PA, NAMT023PA, NAMT024PA, NAMT025PA, NAMT026PA, EUMT003PA, NAMT029PA

Schedule

September 23, 2026 10:00PM - September 23, 2026 11:59PM EDT

Description

To maintain a high quality of service for the Infios Platform and WM Advantage, Infios utilizes a weekly patch window to deploy fixes and performance optimizations. These patch windows do not impact customer-specific functions, such as customized mobile workflows or pages. The WM Advantage solution remains available during these windows. Occasionally, some users may experience a brief interruption in connectivity, requiring login. No further action should be necessary on your part. - Configuration environments are updated on Tuesday - Test environments are updated on Thursday - Production environments are updated on the following Tuesday If you are experiencing issues, please open a ticket in the Infios support portal -- located at https://infios.service-now.com/csm -- or call the support line at (800) 328‑3271.

Components

Test WM Advantage

Locations

EU Central - Platform, EU Central - WMLW, EU Central - WMPL, EU Central - WMVT

Schedule

September 23, 2026 3:00PM - September 23, 2026 4:00PM EDT