Planned Maintenance In Progress

Updated a few seconds ago

TMS Server Maintenance Planned Maintenance

Description

There will be a CSR Promote to the current TMS Version, updating to version 26.10713.8. For approximately 30 minutes during this period, the MercuryGate TMS application will not be available. No action should be necessary on your part. If you are unable to log into the server after 11:59pm ET, please open a Support Case in the MercuryGate Community Support Portal or call the Support Line at 877-537-6419.

Components

Production TMS

Locations

EUMT001PA, EUMT002PA, NAMT000PA, NAMT001PA, NAMT004PA, NAMT005PA, NAMT006PA, NAMT007PA, NAMT008PA, NAMT009PA, NAMT010PA, NAMT011PA, NAMT012PA, NAMT013PA, NAMT014PA, NAMT015PA, NAMT016PA, NAMT017PA, NAMT018PA, NAMT019PA, NAMT020PA, NAMT021PA, NAMT380PA, NAMT000PA, NAMT003PA2, NAMT004PA, NAMT021PA, NAMT020PA, NAMT022PA, NAMT023PA, NAMT024PA, NAMT025PA, NAMT026PA, EUMT003PA, NAMT029PA

Schedule

September 9, 2026 10:00PM - 11:59PM EDT


September 9, 2026 10:00PM EDT
UPDATE

Scheduled maintenance is starting.

Shared Services

Operational

Production TMS

Planned Maintenance

Quality TMS

Operational

VRO (Final Mile)

Operational

DCA (Back Office)

Operational

Claims Services

Operational

ITS NxGen

Operational

Edge

Operational

IPAAS

Operational

Production WM Advantage

Operational

Test WM Advantage

Operational

Configuration WM Advantage

Operational

External Services

Amazon Web Services

AWS EC2

Azure

Cloudflare

DHL

Fedex

Mimecast

MS Office365

SendGrid

Status.io

UPS

7

Upcoming Maintenances

0

Days Until Next Maintenance

0

Incidents Last 7 Days

Scheduled Maintenance

Weekly WM Patch Window - US East UATPlanned Maintenance

Schedule

September 10, 2026 2:00AM - 3:00AM EDT

Components

Test WM Advantage

Locations

US East - Platform, US East - WMAD, US East - WMAH, US East - WMCB, US East - WMCJ, US East - WMEV, US East - WMFM, US East - WMMD, US East - WMOD, US East - WMRK, US East - WMSH, US East - WMSY, US East - WMWS

Description

To maintain a high quality of service for the Infios Platform and WM Advantage, Infios utilizes a weekly patch window to deploy fixes and performance optimizations. These patch windows do not impact customer-specific functions, such as customized mobile workflows or pages. The WM Advantage solution remains available during these windows. Occasionally, some users may experience a brief interruption in connectivity, requiring login. No further action should be necessary on your part. - Configuration environments are updated on Tuesday - Test environments are updated on Thursday - Production environments are updated on the following Tuesday If you are experiencing issues, please open a ticket in the Infios support portal -- located at https://infios.service-now.com/csm -- or call the support line at (800) 328‑3271.
TMS Server MaintenancePlanned Maintenance

Schedule

September 10, 2026 2:00AM - 2:30AM EDT

Components

Production TMS

Locations

NAMT002PA

Description

There will be a CSR Promote to the current TMS Version, updating to version 26.10713.8. For approximately 30 minutes during this period, the MercuryGate TMS application will not be available. No action should be necessary on your part. If you are unable to log into the server after 2:30am ET, please open a Support Case in the MercuryGate Community Support Portal or call the Support Line at 877-537-6419.
TMS Server Maintenance Planned Maintenance

Schedule

September 10, 2026 10:00AM - 10:30AM EDT

Components

Production TMS

Locations

APMT001PA

Description

There will be a CSR Promote to the current TMS Version, updating to version 26.10713.8. For approximately 30 minutes during this period, the MercuryGate TMS application will not be available. No action should be necessary on your part. If you are unable to log into the server after 10:30am ET, please open a Support Case in the MercuryGate Community Support Portal or call the Support Line at 877-537-6419.
TMS Server MaintenancePlanned Maintenance

Schedule

September 11, 2026 10:00PM - 10:30PM EDT

Components

Production TMS

Locations

NADC309PA

Description

For up to 10 minutes during this period, the Production MercuryGate TMS application may become unavailable. No action should be necessary on your part.
Weekly WM Patch Window - EU PRODPlanned Maintenance

Schedule

September 14, 2026 4:00PM - 5:00PM EDT

Components

Production WM Advantage

Locations

EU Central - Platform, EU Central - WMLW, EU Central - WMPL, EU Central - WMVT

Description

To maintain a high quality of service for the Infios Platform and WM Advantage, Infios utilizes a weekly patch window to deploy fixes and performance optimizations. These patch windows do not impact customer-specific functions, such as customized mobile workflows or pages. The WM Advantage solution remains available during these windows. Occasionally, some users may experience a brief interruption in connectivity, requiring login. No further action should be necessary on your part. - Configuration environments are updated on Tuesday - Test environments are updated on Thursday - Production environments are updated on the following Tuesday If you are experiencing issues, please open a ticket in the Infios support portal -- located at https://infios.service-now.com/csm -- or call the support line at (800) 328‑3271.
Weekly WM Patch Window - US East PRODPlanned Maintenance

Schedule

September 15, 2026 1:00AM - 2:00AM EDT

Components

Production WM Advantage

Locations

US East - Platform, US East - WMAD, US East - WMAH, US East - WMCB, US East - WMCJ, US East - WMEV, US East - WMFM, US East - WMMD, US East - WMOD, US East - WMRK, US East - WMSH, US East - WMSY, US East - WMWS

Description

To maintain a high quality of service for the Infios Platform and WM Advantage, Infios utilizes a weekly patch window to deploy fixes and performance optimizations. These patch windows do not impact customer-specific functions, such as customized mobile workflows or pages. The WM Advantage solution remains available during these windows. Occasionally, some users may experience a brief interruption in connectivity, requiring login. No further action should be necessary on your part. - Configuration environments are updated on Tuesday - Test environments are updated on Thursday - Production environments are updated on the following Tuesday If you are experiencing issues, please open a ticket in the Infios support portal -- located at https://infios.service-now.com/csm -- or call the support line at (800) 328‑3271.
Mandatory PromotePlanned Maintenance

Schedule

September 23, 2026 10:00PM - 11:59PM EDT

Components

Production TMS

Locations

NADC253PA, NADC258PA, NADC265PA, NADC271PA, NADC276PA, NADC280PA, NADC281PA, NADC288PA, NADC291PA, NADC296PA, NADC297PA, NADC301PA, NADC334PA

Description

Dear TMS Customer, As part of our commitment to providing customers with premier security, SLAs and service, we require all customers to be within six months of the current release of the MercuryGate TMS. We would like to remind you that a mandatory upgrade of Production TMS to the finalized stable May 2026 release (26.10413.21) will take place on September 23, 2026 at 10:00 PM EDT. If you are receiving this message, your Production TMS is on a version prior to May 2026 release and, as of this notice, will be included in the mandatory promote. We recommend taking this time as an opportunity to test this version in QA environments. If you are already on the latest release or have plans to upgrade to the May release, or newer, prior to this date, please disregard this message. As always, if you have any questions or concerns, please reach out to customer support.

History (Last 7 days)

Weekly WM Patch Window - EU UATPlanned Maintenance

Description

To maintain a high quality of service for the Infios Platform and WM Advantage, Infios utilizes a weekly patch window to deploy fixes and performance optimizations. These patch windows do not impact customer-specific functions, such as customized mobile workflows or pages. The WM Advantage solution remains available during these windows. Occasionally, some users may experience a brief interruption in connectivity, requiring login. No further action should be necessary on your part. - Configuration environments are updated on Tuesday - Test environments are updated on Thursday - Production environments are updated on the following Tuesday If you are experiencing issues, please open a ticket in the Infios support portal -- located at https://infios.service-now.com/csm -- or call the support line at (800) 328‑3271.


Components

Test WM Advantage


Locations

EU Central - Platform, EU Central - WMLW, EU Central - WMPL, EU Central - WMVT


Schedule

September 9, 2026 3:00PM - September 9, 2026 4:00PM EDT


September 9, 2026 3:00PM EDT
UPDATE

Scheduled maintenance is starting.

September 9, 2026 4:00PM EDT
UPDATE

Scheduled maintenance is complete.
TMS Server MaintenancePlanned Maintenance

Description

For up to 10 minutes during this period, the Production MercuryGate TMS application may become unavailable. No action should be necessary on your part.


Components

Production TMS


Locations

EUDC298PA, EUMT001PA, EUMT002PA, NADC250PA, NADC251PA, NADC253PA, NADC258PA, NADC262PA, NADC263PA, NADC264PA, NADC265PA, NADC267PA, NADC268PA, NADC269PA, NADC270PA, NADC271PA, NADC272PA, NADC274PA, NADC275PA, NADC276PA, NADC278PA, NADC280PA, NADC281PA, NADC282PA, NADC283PA, NADC284PA, NADC285PA, NADC286PA, NADC287PA, NADC288PA, NADC290PA, NADC291PA, NADC292PA, NADC294PA, NADC295PA, NADC296PA, NADC299PA, NADC301PA, NADC302PA, NADC321PA, NADC334PA, NADC342PA, NADC343PA, NADC418PA, NADC389PA, NADC411PA, NADC418PA2, NADC307PA


Schedule

September 9, 2026 1:00AM - September 9, 2026 3:00AM EDT


September 9, 2026 1:00AM EDT
UPDATE

Scheduled maintenance is starting.

September 9, 2026 3:00AM EDT
UPDATE

Scheduled maintenance is complete.
TMS Server MaintenancePlanned Maintenance

Description

For up to 10 minutes during this period, the QA MercuryGate TMS application may become unavailable. No action should be necessary on your part.


Components

Quality TMS


Locations

EUDC298QA, NADC159QA, NADC250QA, NADC251QA, NADC253QA, NADC254QA, NADC260QA, NADC264QA, NADC265QA, NADC267QA, NADC268QA, NADC269QA, NADC270QA, NADC271QA, NADC272QA, NADC274QA, NADC278QA, NADC280QA, NADC282QA, NADC283QA, NADC284QA, NADC285QA, NADC286QA, NADC287QA, NADC290QA, NADC291QA, NADC292QA, NADC294QA, NADC295QA, NADC296QA, NADC299QA, NADC301QA, NADC302QA, NADC304QA, NADC308QA, NADC309QA, NADC314QA, NADC316QA, NADC317QA, NADC321QA, NADC324QA, NADC326QA, NADC331QA, NADC332QA, NADC342QA, NADC343QA, NADC345QA, NADC348QA, NADC361QA, NADC366QA, NADC370QA, NADC372QA, NADC375QA, NADC378QA, NADC394QA, NADC405QA, NADC412QA, NADC414QA, NADC415QA, NADC416QA, NADC419QA, NADC260QA2, NADC267QA2, NADC280QA2, NADC282QA2, NADC309SA, NADC342QA2, NADC342QA3, NADC378QA2, NADC405QA2, NADC415QA2, NADC415QA3, NADC415QA4, NADC415QA5, NADC415QA6, NADC415QA7, NADC309QA, NADC403QA, NADC391QA, NADC332QA, NADC275QA, NADC426QA


Schedule

September 8, 2026 11:00PM - September 9, 2026 1:00AM EDT


September 8, 2026 11:00PM EDT
UPDATE

Scheduled maintenance is starting.

September 9, 2026 1:00AM EDT
UPDATE

Scheduled maintenance is complete.
Weekly WM Patch Window - US East CONFPlanned Maintenance

Description

To maintain a high quality of service for the Infios Platform and WM Advantage, Infios utilizes a weekly patch window to deploy fixes and performance optimizations. These patch windows do not impact customer-specific functions, such as customized mobile workflows or pages. The WM Advantage solution remains available during these windows. Occasionally, some users may experience a brief interruption in connectivity, requiring login. No further action should be necessary on your part. - Configuration environments are updated on Tuesday - Test environments are updated on Thursday - Production environments are updated on the following Tuesday If you are experiencing issues, please open a ticket in the Infios support portal -- located at https://infios.service-now.com/csm -- or call the support line at (800) 328‑3271.


Components

Configuration WM Advantage


Locations

US East - Platform, US East - WMAD, US East - WMAH, US East - WMCB, US East - WMCJ, US East - WMEV, US East - WMFM, US East - WMMD, US East - WMOD, US East - WMRK, US East - WMSH, US East - WMSY, US East - WMWS


Schedule

September 8, 2026 2:00AM - September 8, 2026 3:00AM EDT


September 8, 2026 2:00AM EDT
UPDATE

Scheduled maintenance is starting.

September 8, 2026 3:00AM EDT
UPDATE

Scheduled maintenance is complete.
Weekly WM Patch Window - US East PRODPlanned Maintenance

Description

To maintain a high quality of service for the Infios Platform and WM Advantage, Infios utilizes a weekly patch window to deploy fixes and performance optimizations. These patch windows do not impact customer-specific functions, such as customized mobile workflows or pages. The WM Advantage solution remains available during these windows. Occasionally, some users may experience a brief interruption in connectivity, requiring login. No further action should be necessary on your part. - Configuration environments are updated on Tuesday - Test environments are updated on Thursday - Production environments are updated on the following Tuesday If you are experiencing issues, please open a ticket in the Infios support portal -- located at https://infios.service-now.com/csm -- or call the support line at (800) 328‑3271.


Components

Production WM Advantage


Locations

US East - Platform, US East - WMAD, US East - WMAH, US East - WMCB, US East - WMCJ, US East - WMEV, US East - WMFM, US East - WMMD, US East - WMOD, US East - WMRK, US East - WMSH, US East - WMSY, US East - WMWS


Schedule

September 8, 2026 1:00AM - September 8, 2026 2:00AM EDT


September 8, 2026 1:00AM EDT
UPDATE

Scheduled maintenance is starting.

September 8, 2026 2:00AM EDT
UPDATE

Scheduled maintenance is complete.
Weekly WM Patch Window - EU PRODPlanned Maintenance

Description

To maintain a high quality of service for the Infios Platform and WM Advantage, Infios utilizes a weekly patch window to deploy fixes and performance optimizations. These patch windows do not impact customer-specific functions, such as customized mobile workflows or pages. The WM Advantage solution remains available during these windows. Occasionally, some users may experience a brief interruption in connectivity, requiring login. No further action should be necessary on your part. - Configuration environments are updated on Tuesday - Test environments are updated on Thursday - Production environments are updated on the following Tuesday If you are experiencing issues, please open a ticket in the Infios support portal -- located at https://infios.service-now.com/csm -- or call the support line at (800) 328‑3271.


Components

Production WM Advantage


Locations

EU Central - Platform, EU Central - WMLW, EU Central - WMPL, EU Central - WMVT


Schedule

September 7, 2026 4:00PM - September 7, 2026 5:00PM EDT


September 7, 2026 4:00PM EDT
UPDATE

Scheduled maintenance is starting.

September 7, 2026 5:00PM EDT
UPDATE

Scheduled maintenance is complete.
Weekly WM Patch Window - EU CONFPlanned Maintenance

Description

To maintain a high quality of service for the Infios Platform and WM Advantage, Infios utilizes a weekly patch window to deploy fixes and performance optimizations. These patch windows do not impact customer-specific functions, such as customized mobile workflows or pages. The WM Advantage solution remains available during these windows. Occasionally, some users may experience a brief interruption in connectivity, requiring login. No further action should be necessary on your part. - Configuration environments are updated on Tuesday - Test environments are updated on Thursday - Production environments are updated on the following Tuesday If you are experiencing issues, please open a ticket in the Infios support portal -- located at https://infios.service-now.com/csm -- or call the support line at (800) 328‑3271.


Components

Configuration WM Advantage


Locations

EU Central - Platform, EU Central - WMLW, EU Central - WMPL, EU Central - WMVT


Schedule

September 7, 2026 3:00PM - September 7, 2026 4:00PM EDT


September 7, 2026 3:00PM EDT
UPDATE

Scheduled maintenance is starting.

September 7, 2026 4:00PM EDT
UPDATE

Scheduled maintenance is complete.
TMS Server Maintenance Planned Maintenance

Description

There will be a CSR Promote to the current TMS Version, updating to version 26.10713.7. For approximately 30 minutes during this period, the MercuryGate TMS application will not be available. No action should be necessary on your part. If you are unable to log into the server after 10:30am ET, please open a Support Case in the MercuryGate Community Support Portal or call the Support Line at 877-537-6419.


Components

Production TMS


Locations

APMT001PA


Schedule

September 3, 2026 10:00AM - September 3, 2026 11:00AM EDT


September 3, 2026 10:00AM EDT
UPDATE

Scheduled maintenance is starting.

September 3, 2026 11:00AM EDT
UPDATE

Scheduled maintenance is complete.
Weekly WM Patch Window - US East UATPlanned Maintenance

Description

To maintain a high quality of service for the Infios Platform and WM Advantage, Infios utilizes a weekly patch window to deploy fixes and performance optimizations. These patch windows do not impact customer-specific functions, such as customized mobile workflows or pages. The WM Advantage solution remains available during these windows. Occasionally, some users may experience a brief interruption in connectivity, requiring login. No further action should be necessary on your part. - Configuration environments are updated on Tuesday - Test environments are updated on Thursday - Production environments are updated on the following Tuesday If you are experiencing issues, please open a ticket in the Infios support portal -- located at https://infios.service-now.com/csm -- or call the support line at (800) 328‑3271.


Components

Test WM Advantage


Locations

US East - Platform, US East - WMAD, US East - WMAH, US East - WMCB, US East - WMCJ, US East - WMEV, US East - WMFM, US East - WMMD, US East - WMOD, US East - WMRK, US East - WMSH, US East - WMSY, US East - WMWS


Schedule

September 3, 2026 2:00AM - September 3, 2026 3:00AM EDT


September 3, 2026 2:00AM EDT
UPDATE

Scheduled maintenance is starting.

September 3, 2026 3:00AM EDT
UPDATE

Scheduled maintenance is complete.
TMS Server MaintenancePlanned Maintenance

Description

There will be a CSR Promote to the current TMS Version, updating to version 26.10713.7. For approximately 30 minutes during this period, the MercuryGate TMS application will not be available. No action should be necessary on your part. If you are unable to log into the server after 2:30am ET, please open a Support Case in the MercuryGate Community Support Portal or call the Support Line at 877-537-6419.


Components

Production TMS


Locations

NAMT002PA


Schedule

September 3, 2026 2:00AM - September 3, 2026 2:30AM EDT


September 3, 2026 2:00AM EDT
UPDATE

Scheduled maintenance is starting.

September 3, 2026 2:30AM EDT
UPDATE

Scheduled maintenance is complete.
TMS Server Maintenance Planned Maintenance

Description

There will be a CSR Promote to the current TMS Version, updating to version 26.10713.7. For approximately 30 minutes during this period, the MercuryGate TMS application will not be available. No action should be necessary on your part. If you are unable to log into the server after 11:59pm ET, please open a Support Case in the MercuryGate Community Support Portal or call the Support Line at 877-537-6419.


Components

Production TMS


Locations

EUMT001PA, EUMT002PA, NAMT000PA, NAMT001PA, NAMT004PA, NAMT005PA, NAMT006PA, NAMT007PA, NAMT008PA, NAMT009PA, NAMT010PA, NAMT011PA, NAMT012PA, NAMT013PA, NAMT014PA, NAMT015PA, NAMT016PA, NAMT017PA, NAMT018PA, NAMT019PA, NAMT020PA, NAMT021PA, NAMT380PA, NAMT000PA, NAMT003PA2, NAMT004PA, NAMT021PA, NAMT020PA, NAMT022PA, NAMT023PA, NAMT024PA, NAMT025PA, NAMT026PA, NAMT029PA


Schedule

September 2, 2026 10:00PM - September 2, 2026 11:59PM EDT


September 2, 2026 10:00PM EDT
UPDATE

Scheduled maintenance is starting.

September 2, 2026 11:59PM EDT
UPDATE

Scheduled maintenance is complete.