All Systems Operational

Updated a few seconds ago

Shared Services

Operational

Production TMS

Operational

Quality TMS

Operational

Final Mile

Operational

Back Office

Operational

Claims Services

Operational

ITS NxGen

Operational

Edge

Operational

IPAAS

Operational

Production WM Advantage

Operational

Test WM Advantage

Operational

Configuration WM Advantage

Operational

External Services

4

Upcoming Maintenances

1

Days Until Next Maintenance

0

Incidents Last 7 Days

Scheduled Maintenance

Schedule

May 14, 2026 7:00AM - 8:00AM EDT

Components

Test WM Advantage

Locations

US East - Platform, US East - WMAD, US East - WMAH, US East - WMCB, US East - WMCJ, US East - WMEV, US East - WMFM, US East - WMMD, US East - WMOD, US East - WMRK, US East - WMSH, US East - WMSY, US East - WMWS

Description

To maintain a high quality of service for the Infios Platform and WM Advantage, Infios utilizes a weekly patch window to deploy fixes and performance optimizations. These patch windows do not impact customer-specific functions, such as customized mobile workflows or pages. The WM Advantage solution remains available during these windows. Occasionally, some users may experience a brief interruption in connectivity, requiring login. No further action should be necessary on your part. - Configuration environments are updated on Tuesday - Test environments are updated on Thursday - Production environments are updated on the following Tuesday If you are experiencing issues, please open a ticket in the Infios support portal -- located at https://infios.service-now.com/csm -- or call the support line at (800) 328‑3271.

Schedule

May 14, 2026 4:00PM - 5:00PM EDT

Components

Test WM Advantage

Locations

EU Central - Platform, EU Central - WMLW, EU Central - WMPL, EU Central - WMVT

Description

To maintain a high quality of service for the Infios Platform and WM Advantage, Infios utilizes a weekly patch window to deploy fixes and performance optimizations. These patch windows do not impact customer-specific functions, such as customized mobile workflows or pages. The WM Advantage solution remains available during these windows. Occasionally, some users may experience a brief interruption in connectivity, requiring login. No further action should be necessary on your part. - Configuration environments are updated on Tuesday - Test environments are updated on Thursday - Production environments are updated on the following Tuesday If you are experiencing issues, please open a ticket in the Infios support portal -- located at https://infios.service-now.com/csm -- or call the support line at (800) 328‑3271.

Schedule

May 19, 2026 7:00AM - 8:00AM EDT

Components

Production WM Advantage

Locations

US East - Platform, US East - WMAD, US East - WMAH, US East - WMCB, US East - WMCJ, US East - WMEV, US East - WMFM, US East - WMMD, US East - WMOD, US East - WMRK, US East - WMSH, US East - WMSY, US East - WMWS

Description

To maintain a high quality of service for the Infios Platform and WM Advantage, Infios utilizes a weekly patch window to deploy fixes and performance optimizations. These patch windows do not impact customer-specific functions, such as customized mobile workflows or pages. The WM Advantage solution remains available during these windows. Occasionally, some users may experience a brief interruption in connectivity, requiring login. No further action should be necessary on your part. - Configuration environments are updated on Tuesday - Test environments are updated on Thursday - Production environments are updated on the following Tuesday If you are experiencing issues, please open a ticket in the Infios support portal -- located at https://infios.service-now.com/csm -- or call the support line at (800) 328‑3271.

Schedule

May 19, 2026 4:00PM - 5:00PM EDT

Components

Production WM Advantage

Locations

EU Central - Platform, EU Central - WMLW, EU Central - WMPL, EU Central - WMVT

Description

To maintain a high quality of service for the Infios Platform and WM Advantage, Infios utilizes a weekly patch window to deploy fixes and performance optimizations. These patch windows do not impact customer-specific functions, such as customized mobile workflows or pages. The WM Advantage solution remains available during these windows. Occasionally, some users may experience a brief interruption in connectivity, requiring login. No further action should be necessary on your part. - Configuration environments are updated on Tuesday - Test environments are updated on Thursday - Production environments are updated on the following Tuesday If you are experiencing issues, please open a ticket in the Infios support portal -- located at https://infios.service-now.com/csm -- or call the support line at (800) 328‑3271.

History (Last 7 days)

Description

To maintain a high quality of service for the Infios Platform and WM Advantage, Infios utilizes a weekly patch window to deploy fixes and performance optimizations. These patch windows do not impact customer-specific functions, such as customized mobile workflows or pages. The WM Advantage solution remains available during these windows. Occasionally, some users may experience a brief interruption in connectivity, requiring login. No further action should be necessary on your part. - Configuration environments are updated on Tuesday - Test environments are updated on Thursday - Production environments are updated on the following Tuesday If you are experiencing issues, please open a ticket in the Infios support portal -- located at https://infios.service-now.com/csm -- or call the support line at (800) 328‑3271.


Components

Production WM Advantage


Locations

EU Central - Platform, EU Central - WMLW, EU Central - WMPL, EU Central - WMVT


Schedule

May 12, 2026 4:00PM - May 12, 2026 5:00PM EDT



May 12, 2026 4:00PM EDT
UPDATE

Scheduled maintenance is starting.

May 12, 2026 5:00PM EDT
UPDATE

Scheduled maintenance is complete.

Description

To maintain a high quality of service for the Infios Platform and WM Advantage, Infios utilizes a weekly patch window to deploy fixes and performance optimizations. These patch windows do not impact customer-specific functions, such as customized mobile workflows or pages. The WM Advantage solution remains available during these windows. Occasionally, some users may experience a brief interruption in connectivity, requiring login. No further action should be necessary on your part. - Configuration environments are updated on Tuesday - Test environments are updated on Thursday - Production environments are updated on the following Tuesday If you are experiencing issues, please open a ticket in the Infios support portal -- located at https://infios.service-now.com/csm -- or call the support line at (800) 328‑3271.


Components

Configuration WM Advantage


Locations

EU Central - Platform, EU Central - WMLW, EU Central - WMPL, EU Central - WMVT


Schedule

May 12, 2026 4:00PM - May 12, 2026 5:00PM EDT



May 12, 2026 4:00PM EDT
UPDATE

Scheduled maintenance is starting.

May 12, 2026 5:00PM EDT
UPDATE

Scheduled maintenance is complete.

Description

To maintain a high quality of service for the Infios Platform and WM Advantage, Infios utilizes a weekly patch window to deploy fixes and performance optimizations. These patch windows do not impact customer-specific functions, such as customized mobile workflows or pages. The WM Advantage solution remains available during these windows. Occasionally, some users may experience a brief interruption in connectivity, requiring login. No further action should be necessary on your part. - Configuration environments are updated on Tuesday - Test environments are updated on Thursday - Production environments are updated on the following Tuesday If you are experiencing issues, please open a ticket in the Infios support portal -- located at https://infios.service-now.com/csm -- or call the support line at (800) 328‑3271.


Components

Production WM Advantage


Locations

US East - Platform, US East - WMAD, US East - WMAH, US East - WMCB, US East - WMCJ, US East - WMEV, US East - WMFM, US East - WMMD, US East - WMOD, US East - WMRK, US East - WMSH, US East - WMSY, US East - WMWS


Schedule

May 12, 2026 7:00AM - May 12, 2026 8:00AM EDT



May 12, 2026 7:00AM EDT
UPDATE

Scheduled maintenance is starting.

May 12, 2026 8:00AM EDT
UPDATE

Scheduled maintenance is complete.

Description

To maintain a high quality of service for the Infios Platform and WM Advantage, Infios utilizes a weekly patch window to deploy fixes and performance optimizations. These patch windows do not impact customer-specific functions, such as customized mobile workflows or pages. The WM Advantage solution remains available during these windows. Occasionally, some users may experience a brief interruption in connectivity, requiring login. No further action should be necessary on your part. - Configuration environments are updated on Tuesday - Test environments are updated on Thursday - Production environments are updated on the following Tuesday If you are experiencing issues, please open a ticket in the Infios support portal -- located at https://infios.service-now.com/csm -- or call the support line at (800) 328‑3271.


Components

Configuration WM Advantage


Locations

US East - Platform, US East - WMAD, US East - WMAH, US East - WMCB, US East - WMCJ, US East - WMEV, US East - WMFM, US East - WMMD, US East - WMOD, US East - WMRK, US East - WMSH, US East - WMSY, US East - WMWS


Schedule

May 12, 2026 7:00AM - May 12, 2026 8:00AM EDT



May 12, 2026 7:00AM EDT
UPDATE

Scheduled maintenance is starting.

May 12, 2026 8:00AM EDT
UPDATE

Scheduled maintenance is complete.

Description

We have deployed the new REST API application for FedEx. Customers need to register before June 1st. This step is essential to ensure continued access and proper functionality ahead of the upcoming transition. Customers who currently use FedEx integrations will also need to test the REST API once registration is complete. To successfully complete testing, customers must be running code version 26.10126.8 or higher. Early testing is strongly encouraged to confirm compatibility and avoid any unexpected issues during the transition period. The final deadline for completing REST API setup and testing is June 1, 2026, and we encourage all customers to begin the process as soon as access becomes available. Completing these steps early will help ensure a smooth experience and prevent last minute disruptions. Please open a support case so our team can assist with: Confirming your environment is ready Guiding you through FedEx REST account registration Answering questions about testing and rollout timing Opening a case ensures your request is properly tracked and handled before the FedEx retirement deadline. Thank you for your prompt attention and partnership as we move toward this important update.


Components

Production TMS


Locations

EUDC298PA, EUMT001PA, EUMT002PA, NADC251PA, NADC253PA, NADC262PA, NADC263PA, NADC265PA, NADC267PA, NADC268PA, NADC269PA, NADC271PA, NADC274PA, NADC275PA, NADC278PA, NADC280PA, NADC282PA, NADC284PA, NADC285PA, NADC290PA, NADC294PA, NADC295PA, NADC299PA, NADC303PA, NADC321PA, NADC342PA, NADC343PA, NAMT000PA, NAMT001PA, NAMT002PA, NAMT004PA, NAMT005PA, NAMT006PA, NAMT007PA, NAMT008PA, NAMT009PA, NAMT010PA, NAMT011PA, NAMT012PA, NAMT013PA, NAMT014PA, NAMT015PA, NAMT016PA, NAMT017PA, NAMT018PA, NAMT019PA, NAMT020PA, NAMT021PA, NAMT380PA, NAMT021PA, NAMT020PA, NAMT022PA, NAMT023PA, NAMT024PA, NAMT025PA, NAMT026PA, NAMT029PA


Schedule

May 11, 2026 11:55AM - May 11, 2026 11:56AM EDT



May 11, 2026 11:55AM EDT
UPDATE

Message Reminder

May 11, 2026 11:56AM EDT
UPDATE

Message reminder complete

Description

There will be a CSR Promote to the current TMS Version, updating to version 26.10413.1. The MercuryGate TMS application will not be available for up to 15mins during the window. . No action should be necessary on your part. If you are unable to log into the server after 11:59pm ET, please open a Support Case in the MercuryGate Community Support Portal or call the Support Line at 877-537-6419.


Components

Production TMS


Locations

APMT001PA


Schedule

May 11, 2026 10:00AM - May 11, 2026 10:30AM EDT



May 11, 2026 10:00AM EDT
UPDATE

Scheduled maintenance is starting.

May 11, 2026 10:30AM EDT
UPDATE

Scheduled maintenance is complete.

Description

There will be a CSR Promote to the current TMS Version, updating to version 26.10413.1. The MercuryGate TMS application will not be available for up to 15mins during the window. . No action should be necessary on your part. If you are unable to log into the server after 11:59pm ET, please open a Support Case in the MercuryGate Community Support Portal or call the Support Line at 877-537-6419.


Components

Production TMS


Locations

NAMT002PA


Schedule

May 11, 2026 2:00AM - May 11, 2026 2:30AM EDT



May 11, 2026 2:00AM EDT
UPDATE

Scheduled maintenance is starting.

May 11, 2026 2:30AM EDT
UPDATE

Scheduled maintenance is complete.

Description

There will be a CSR Promote to the current TMS Version, updating to version 26.10413.1. The MercuryGate TMS application will not be available for up to 15mins during the window. . No action should be necessary on your part. If you are unable to log into the server after 11:59pm ET, please open a Support Case in the MercuryGate Community Support Portal or call the Support Line at 877-537-6419.


Components

Production TMS


Locations

EUMT001PA, EUMT002PA, NAMT000PA, NAMT001PA, NAMT004PA, NAMT005PA, NAMT006PA, NAMT007PA, NAMT008PA, NAMT009PA, NAMT010PA, NAMT011PA, NAMT012PA, NAMT013PA, NAMT014PA, NAMT015PA, NAMT016PA, NAMT017PA, NAMT018PA, NAMT019PA, NAMT020PA, NAMT021PA, NAMT380PA, NAMT021PA, NAMT020PA, NAMT022PA, NAMT023PA, NAMT024PA, NAMT025PA, NAMT026PA, EUMT003PA, NAMT029PA


Schedule

May 10, 2026 10:00PM - May 10, 2026 11:59PM EDT



May 10, 2026 10:00PM EDT
UPDATE

Scheduled maintenance is starting.

May 10, 2026 11:59PM EDT
UPDATE

Scheduled maintenance is complete.
TMS Server MaintenancePlanned Maintenance

Description

For up to 10 minutes during this period, the Production MercuryGate TMS application may become unavailable. No action should be necessary on your part.


Components

Production TMS


Locations

NADC309PA


Schedule

May 8, 2026 10:00PM - May 8, 2026 10:30PM EDT



May 8, 2026 10:00PM EDT
UPDATE

Scheduled maintenance is starting.

May 8, 2026 10:30PM EDT
UPDATE

Scheduled maintenance is complete.

Description

To maintain a high quality of service for the Infios Platform and WM Advantage, Infios utilizes a weekly patch window to deploy fixes and performance optimizations. These patch windows do not impact customer-specific functions, such as customized mobile workflows or pages. The WM Advantage solution remains available during these windows. Occasionally, some users may experience a brief interruption in connectivity, requiring login. No further action should be necessary on your part. - Configuration environments are updated on Tuesday - Test environments are updated on Thursday - Production environments are updated on the following Tuesday If you are experiencing issues, please open a ticket in the Infios support portal -- located at https://infios.service-now.com/csm -- or call the support line at (800) 328‑3271.


Components

Test WM Advantage


Locations

EU Central - Platform, EU Central - WMLW, EU Central - WMPL, EU Central - WMVT


Schedule

May 7, 2026 4:00PM - May 7, 2026 5:00PM EDT



May 7, 2026 4:00PM EDT
UPDATE

Scheduled maintenance is starting.

May 7, 2026 5:00PM EDT
UPDATE

Scheduled maintenance is complete.

Description

We have deployed the new REST API application for FedEx. Customers need to register before June 1st. This step is essential to ensure continued access and proper functionality ahead of the upcoming transition. Customers who currently use FedEx integrations will also need to test the REST API once registration is complete. To successfully complete testing, customers must be running code version 26.10126.8 or higher. Early testing is strongly encouraged to confirm compatibility and avoid any unexpected issues during the transition period. The final deadline for completing REST API setup and testing is June 1, 2026, and we encourage all customers to begin the process as soon as access becomes available. Completing these steps early will help ensure a smooth experience and prevent last minute disruptions. Please open a support case so our team can assist with: Confirming your environment is ready Guiding you through FedEx REST account registration Answering questions about testing and rollout timing Opening a case ensures your request is properly tracked and handled before the FedEx retirement deadline. Thank you for your prompt attention and partnership as we move toward this important update.


Components

Production TMS


Locations

EUDC298PA, EUMT001PA, EUMT002PA, NADC251PA, NADC253PA, NADC262PA, NADC263PA, NADC265PA, NADC267PA, NADC268PA, NADC269PA, NADC271PA, NADC274PA, NADC275PA, NADC278PA, NADC280PA, NADC282PA, NADC284PA, NADC285PA, NADC290PA, NADC294PA, NADC295PA, NADC299PA, NADC303PA, NADC321PA, NADC342PA, NADC343PA, NAMT000PA, NAMT001PA, NAMT002PA, NAMT004PA, NAMT005PA, NAMT006PA, NAMT007PA, NAMT008PA, NAMT009PA, NAMT010PA, NAMT011PA, NAMT012PA, NAMT013PA, NAMT014PA, NAMT015PA, NAMT016PA, NAMT017PA, NAMT018PA, NAMT019PA, NAMT020PA, NAMT021PA, NAMT380PA, NAMT021PA, NAMT020PA, NAMT022PA, NAMT023PA, NAMT024PA, NAMT025PA, NAMT026PA, NAMT029PA


Schedule

May 7, 2026 11:39AM - May 11, 2026 11:39AM EDT



May 7, 2026 11:46AM EDT
UPDATE

Scheduled maintenance is starting.

May 7, 2026 11:55AM EDT
UPDATE

Alerts complete
New TMS Product ReleasePlanned Maintenance

Description

Infios is pleased to announce a new Product Release for your TMS server on Thursday morning, 5/7/2026, at 10 AM EST. Between 10:00am - 11:00am EST, your server will be unavailable for up to 15 minutes. Please submit a case with any issues or concerns that may arise after the release is applied.


Components

Production TMS


Locations

APMT001PA


Schedule

May 7, 2026 10:00AM - May 7, 2026 11:00AM EDT



May 7, 2026 10:00AM EDT
UPDATE

Scheduled maintenance is starting.

May 7, 2026 11:00AM EDT
UPDATE

Scheduled maintenance is complete.

Description

To maintain a high quality of service for the Infios Platform and WM Advantage, Infios utilizes a weekly patch window to deploy fixes and performance optimizations. These patch windows do not impact customer-specific functions, such as customized mobile workflows or pages. The WM Advantage solution remains available during these windows. Occasionally, some users may experience a brief interruption in connectivity, requiring login. No further action should be necessary on your part. - Configuration environments are updated on Tuesday - Test environments are updated on Thursday - Production environments are updated on the following Tuesday If you are experiencing issues, please open a ticket in the Infios support portal -- located at https://infios.service-now.com/csm -- or call the support line at (800) 328‑3271.


Components

Test WM Advantage


Locations

US East - Platform, US East - WMAD, US East - WMAH, US East - WMCB, US East - WMCJ, US East - WMEV, US East - WMFM, US East - WMMD, US East - WMOD, US East - WMRK, US East - WMSH, US East - WMSY, US East - WMWS


Schedule

May 7, 2026 7:00AM - May 7, 2026 8:00AM EDT



May 7, 2026 7:00AM EDT
UPDATE

Scheduled maintenance is starting.

May 7, 2026 8:00AM EDT
UPDATE

Scheduled maintenance is complete.
New TMS Product ReleasePlanned Maintenance

Description

Infios is pleased to announce a new Product Release for your TMS server on Thursday morning, 5/7/2026, at 6 AM EST. Between 6:00am - 7:00am EST, your server will be unavailable for up to 15 minutes. Please submit a case with any issues or concerns that may arise after the release is applied.


Components

Production TMS


Locations

NAMT000PA, NAMT001PA, NAMT002PA, NAMT004PA, NAMT006PA, NAMT007PA, NAMT008PA, NAMT009PA, NAMT010PA, NAMT011PA, NAMT012PA, NAMT014PA, NAMT015PA, NAMT016PA, NAMT018PA, NAMT019PA, NAMT020PA, NAMT021PA, NAMT380PA, NAMT000PA, NAMT004PA, NAMT007PA2, NAMT007PA3, NAMT011PA2, NAMT021PA, NAMT020PA, NAMT022PA, NAMT023PA, NAMT024PA, NAMT025PA, NAMT026PA, NAMT029PA


Schedule

May 7, 2026 6:00AM - May 7, 2026 7:00AM EDT



May 7, 2026 6:00AM EDT
UPDATE

Scheduled maintenance is starting.

May 7, 2026 7:00AM EDT
UPDATE

Scheduled maintenance is complete.
New TMS Product ReleasePlanned Maintenance

Description

Infios is pleased to announce a new Product Release for your TMS server on Thursday morning, 5/7/2026 at 2 AM EST. Between 2:00am - 3:00am EST, your server will be unavailable for up to 15 minutes. Please submit a case with any issues or concerns that may arise after the release is applied.


Components

Production TMS


Locations

NAMT002PA


Schedule

May 7, 2026 2:00AM - May 7, 2026 3:00AM EDT



May 7, 2026 2:00AM EDT
UPDATE

Scheduled maintenance is starting.

May 7, 2026 3:00AM EDT
UPDATE

Scheduled maintenance is complete.
New TMS Product ReleasePlanned Maintenance

Description

Infios is pleased to announce a new Product Release for your TMS server on Wednesday evening, 5/6/2026, at 10 PM EST. Between 10:00pm - 11:00pm EST, your server will be unavailable for up to 15 minutes. Please submit a case with any issues or concerns that may arise after the release is applied.


Components

Production TMS


Locations

EUMT001PA, EUMT002PA, EUMT003PA


Schedule

May 6, 2026 10:00PM - May 6, 2026 11:00PM EDT



May 6, 2026 10:00PM EDT
UPDATE

Scheduled maintenance is starting.

May 6, 2026 11:00PM EDT
UPDATE

Scheduled maintenance is complete.
TMS Server MaintenancePlanned Maintenance

Description

For up to 10 minutes during this period, the Production MercuryGate TMS application may become unavailable. No action should be necessary on your part.


Components

Production TMS


Locations

EUDC298PA, EUMT001PA, EUMT002PA, NADC250PA, NADC251PA, NADC253PA, NADC258PA, NADC262PA, NADC263PA, NADC264PA, NADC265PA, NADC267PA, NADC268PA, NADC269PA, NADC270PA, NADC271PA, NADC272PA, NADC274PA, NADC275PA, NADC276PA, NADC278PA, NADC280PA, NADC281PA, NADC282PA, NADC283PA, NADC284PA, NADC285PA, NADC286PA, NADC287PA, NADC288PA, NADC290PA, NADC291PA, NADC292PA, NADC294PA, NADC295PA, NADC296PA, NADC299PA, NADC301PA, NADC302PA, NADC321PA, NADC334PA, NADC342PA, NADC343PA, NADC418PA, NADC389PA, NADC411PA, NADC418PA2, NADC307PA


Schedule

May 6, 2026 1:00AM - May 6, 2026 3:00AM EDT



May 6, 2026 1:00AM EDT
UPDATE

Scheduled maintenance is starting.

May 6, 2026 3:00AM EDT
UPDATE

Scheduled maintenance is complete.
TMS Server MaintenancePlanned Maintenance

Description

For up to 10 minutes during this period, the QA MercuryGate TMS application may become unavailable. No action should be necessary on your part.


Components

Quality TMS


Locations

EUDC298QA, NADC159QA, NADC250QA, NADC251QA, NADC253QA, NADC254QA, NADC260QA, NADC264QA, NADC265QA, NADC267QA, NADC268QA, NADC269QA, NADC270QA, NADC271QA, NADC272QA, NADC274QA, NADC278QA, NADC280QA, NADC282QA, NADC283QA, NADC284QA, NADC285QA, NADC286QA, NADC287QA, NADC290QA, NADC291QA, NADC292QA, NADC294QA, NADC295QA, NADC296QA, NADC299QA, NADC301QA, NADC302QA, NADC304QA, NADC308QA, NADC309QA, NADC316QA, NADC317QA, NADC321QA, NADC324QA, NADC326QA, NADC331QA, NADC332QA, NADC342QA, NADC343QA, NADC345QA, NADC348QA, NADC361QA, NADC366QA, NADC370QA, NADC372QA, NADC375QA, NADC378QA, NADC394QA, NADC405QA, NADC412QA, NADC414QA, NADC415QA, NADC416QA, NADC419QA, NADC260QA2, NADC267QA2, NADC280QA2, NADC282QA2, NADC309SA, NADC342QA2, NADC342QA3, NADC378QA2, NADC405QA2, NADC415QA2, NADC415QA3, NADC415QA4, NADC415QA5, NADC415QA6, NADC415QA7, NADC309QA, NADC403QA, NADC391QA, NADC332QA, NADC275QA, NADC426QA


Schedule

May 5, 2026 11:00PM - May 6, 2026 1:00AM EDT



May 5, 2026 11:00PM EDT
UPDATE

Scheduled maintenance is starting.

May 6, 2026 1:00AM EDT
UPDATE

Scheduled maintenance is complete.