All Systems Operational

Updated a few seconds ago

Shared Services

Operational

Production TMS

Operational

Quality TMS

Operational

Final Mile

Operational

Back Office

Operational

Claims Services

Operational

ITS NxGen

Operational

Edge

Operational

IPAAS

Operational

Production WM Advantage

Operational

Test WM Advantage

Operational

Configuration WM Advantage

Operational

External Services

Amazon Web Services

AWS EC2

Azure

Cloudflare

DHL

Fedex

Mimecast

MS Office365

SendGrid

Status.io

UPS

10

Upcoming Maintenances

0

Days Until Next Maintenance

0

Incidents Last 7 Days

Scheduled Maintenance

TMS Server MaintenancePlanned Maintenance

Schedule

April 21, 2026 11:00PM - April 22, 2026 1:00AM EDT

Components

Quality TMS

Locations

EUDC298QA, NADC159QA, NADC250QA, NADC251QA, NADC253QA, NADC254QA, NADC260QA, NADC264QA, NADC265QA, NADC267QA, NADC268QA, NADC269QA, NADC270QA, NADC271QA, NADC272QA, NADC274QA, NADC278QA, NADC280QA, NADC282QA, NADC283QA, NADC284QA, NADC285QA, NADC286QA, NADC287QA, NADC290QA, NADC291QA, NADC292QA, NADC294QA, NADC295QA, NADC296QA, NADC299QA, NADC301QA, NADC302QA, NADC304QA, NADC308QA, NADC309QA, NADC314QA, NADC316QA, NADC317QA, NADC321QA, NADC324QA, NADC326QA, NADC331QA, NADC332QA, NADC342QA, NADC343QA, NADC345QA, NADC348QA, NADC361QA, NADC366QA, NADC370QA, NADC372QA, NADC375QA, NADC378QA, NADC394QA, NADC405QA, NADC412QA, NADC414QA, NADC415QA, NADC416QA, NADC419QA, NADC260QA2, NADC267QA2, NADC280QA2, NADC282QA2, NADC309SA, NADC342QA2, NADC342QA3, NADC378QA2, NADC405QA2, NADC415QA2, NADC415QA3, NADC415QA4, NADC415QA5, NADC415QA6, NADC415QA7, NADC309QA, NADC403QA, NADC391QA, NADC332QA, NADC275QA, NADC426QA

Description

For up to 10 minutes during this period, the QA MercuryGate TMS application may become unavailable. No action should be necessary on your part.
TMS Server MaintenancePlanned Maintenance

Schedule

April 22, 2026 1:00AM - 3:00AM EDT

Components

Production TMS

Locations

EUDC298PA, EUMT001PA, EUMT002PA, NADC250PA, NADC251PA, NADC253PA, NADC258PA, NADC262PA, NADC263PA, NADC264PA, NADC265PA, NADC267PA, NADC268PA, NADC269PA, NADC270PA, NADC271PA, NADC272PA, NADC274PA, NADC275PA, NADC276PA, NADC278PA, NADC280PA, NADC281PA, NADC282PA, NADC283PA, NADC284PA, NADC285PA, NADC286PA, NADC287PA, NADC288PA, NADC290PA, NADC291PA, NADC292PA, NADC294PA, NADC295PA, NADC296PA, NADC299PA, NADC301PA, NADC302PA, NADC321PA, NADC334PA, NADC342PA, NADC343PA, NADC418PA, NADC389PA, NADC411PA, NADC418PA2, NADC307PA

Description

For up to 10 minutes during this period, the Production MercuryGate TMS application may become unavailable. No action should be necessary on your part.
Weekly WM Patch Window - US East UATPlanned Maintenance

Schedule

April 23, 2026 7:00AM - 8:00AM EDT

Components

Test WM Advantage

Locations

US East - Platform, US East - WMAD, US East - WMAH, US East - WMCB, US East - WMCJ, US East - WMEV, US East - WMFM, US East - WMMD, US East - WMOD, US East - WMRK, US East - WMSH, US East - WMSY, US East - WMWS

Description

To maintain a high quality of service for the Infios Platform and WM Advantage, Infios utilizes a weekly patch window to deploy fixes and performance optimizations. These patch windows do not impact customer-specific functions, such as customized mobile workflows or pages. The WM Advantage solution remains available during these windows. Occasionally, some users may experience a brief interruption in connectivity, requiring login. No further action should be necessary on your part. - Configuration environments are updated on Tuesday - Test environments are updated on Thursday - Production environments are updated on the following Tuesday If you are experiencing issues, please open a ticket in the Infios support portal -- located at https://infios.service-now.com/csm -- or call the support line at (800) 328‑3271.
Weekly WM Patch Window - EU UATPlanned Maintenance

Schedule

April 23, 2026 4:00PM - 5:00PM EDT

Components

Test WM Advantage

Locations

EU Central - Platform, EU Central - WMLW, EU Central - WMPL, EU Central - WMVT

Description

To maintain a high quality of service for the Infios Platform and WM Advantage, Infios utilizes a weekly patch window to deploy fixes and performance optimizations. These patch windows do not impact customer-specific functions, such as customized mobile workflows or pages. The WM Advantage solution remains available during these windows. Occasionally, some users may experience a brief interruption in connectivity, requiring login. No further action should be necessary on your part. - Configuration environments are updated on Tuesday - Test environments are updated on Thursday - Production environments are updated on the following Tuesday If you are experiencing issues, please open a ticket in the Infios support portal -- located at https://infios.service-now.com/csm -- or call the support line at (800) 328‑3271.
Server MaintenancePlanned Maintenance

Schedule

April 23, 2026 6:00PM - 6:30PM EDT

Components

Final Mile, Back Office

Locations

Final Mile Frankfurt Prod, Final Mile Frankfurt UAT, Final Mile Frankfurt QA, Backoffice Frankfurt Prod, Backoffice Frankfurt UAT, Backoffice Frankfurt QA

Description

During this maintenance period, FinalMile sso and authentication services may become unavailable for up to 5 mins, no action will be necessary on your part.
Server MaintenancePlanned Maintenance

Schedule

April 23, 2026 10:00PM - 10:30PM EDT

Components

Final Mile, Back Office

Locations

Final Mile US Prod, Final Mile US UAT, Final Mile US QA, Backoffice US Prod, Backoffice US UAT, Backoffice US QA

Description

During this maintenance period, FinalMile SSO and authentication services may become unavailable for up to 5 mins, no action will be necessary on your part.
TMS Server MaintenancePlanned Maintenance

Schedule

April 24, 2026 10:00PM - 10:30PM EDT

Components

Production TMS

Locations

NADC309PA

Description

For up to 10 minutes during this period, the Production MercuryGate TMS application may become unavailable. No action should be necessary on your part.
Weekly WM Patch Window - US East PRODPlanned Maintenance

Schedule

April 28, 2026 7:00AM - 8:00AM EDT

Components

Production WM Advantage

Locations

US East - Platform, US East - WMAD, US East - WMAH, US East - WMCB, US East - WMCJ, US East - WMEV, US East - WMFM, US East - WMMD, US East - WMOD, US East - WMRK, US East - WMSH, US East - WMSY, US East - WMWS

Description

To maintain a high quality of service for the Infios Platform and WM Advantage, Infios utilizes a weekly patch window to deploy fixes and performance optimizations. These patch windows do not impact customer-specific functions, such as customized mobile workflows or pages. The WM Advantage solution remains available during these windows. Occasionally, some users may experience a brief interruption in connectivity, requiring login. No further action should be necessary on your part. - Configuration environments are updated on Tuesday - Test environments are updated on Thursday - Production environments are updated on the following Tuesday If you are experiencing issues, please open a ticket in the Infios support portal -- located at https://infios.service-now.com/csm -- or call the support line at (800) 328‑3271.
Weekly WM Patch Window - EU PRODPlanned Maintenance

Schedule

April 28, 2026 4:00PM - 5:00PM EDT

Components

Production WM Advantage

Locations

EU Central - Platform, EU Central - WMLW, EU Central - WMPL, EU Central - WMVT

Description

To maintain a high quality of service for the Infios Platform and WM Advantage, Infios utilizes a weekly patch window to deploy fixes and performance optimizations. These patch windows do not impact customer-specific functions, such as customized mobile workflows or pages. The WM Advantage solution remains available during these windows. Occasionally, some users may experience a brief interruption in connectivity, requiring login. No further action should be necessary on your part. - Configuration environments are updated on Tuesday - Test environments are updated on Thursday - Production environments are updated on the following Tuesday If you are experiencing issues, please open a ticket in the Infios support portal -- located at https://infios.service-now.com/csm -- or call the support line at (800) 328‑3271.
Mandatory QA TMS Version UpgradePlanned Maintenance

Schedule

April 28, 2026 11:00PM - April 29, 2026 1:00AM EDT

Components

Quality TMS

Locations

NADC042QA, NADC159QA, NADC253QA, NADC254QA, NADC258QA, NADC260QA, NADC262QA, NADC266QA, NADC269QA, NADC280QA, NADC282QA, NADC285QA, NADC295QA, NADC296QA, NADC304QA, NADC318QA, NADC324QA, NADC332QA, NADC334QA, NADC342QA, NADC345QA, NADC361QA, NADC378QA, NADC416QA, NADC267QA2, NADC342QA3, NADC252QA, NADC332QA, NADC435QA, NADC436QA, NADC435QA

Description

Dear TMS Customer, As part of our commitment to providing premier security, SLAs, and service, we require all customers to be within six months of the current Infios TMS release. All production environments are now in compliance. We will now be updating these remaining QA environments that are on a version prior to the October 2025 release: - If you have a production TMS, your listed QA environment will be updated to match your current production version. - If you do not have a production TMS, your listed QA environment will be updated to version 25.11006.16 (October 2025 release). If you have any questions or you would like to participate in early May release testing in QA, please reach out to Support.

History (Last 7 days)

Weekly WM Patch Window - EU PRODPlanned Maintenance

Description

To maintain a high quality of service for the Infios Platform and WM Advantage, Infios utilizes a weekly patch window to deploy fixes and performance optimizations. These patch windows do not impact customer-specific functions, such as customized mobile workflows or pages. The WM Advantage solution remains available during these windows. Occasionally, some users may experience a brief interruption in connectivity, requiring login. No further action should be necessary on your part. - Configuration environments are updated on Tuesday - Test environments are updated on Thursday - Production environments are updated on the following Tuesday If you are experiencing issues, please open a ticket in the Infios support portal -- located at https://infios.service-now.com/csm -- or call the support line at (800) 328‑3271.


Components

Production WM Advantage


Locations

EU Central - Platform, EU Central - WMLW, EU Central - WMPL, EU Central - WMVT


Schedule

April 21, 2026 4:00PM - April 21, 2026 5:00PM EDT


April 21, 2026 4:00PM EDT
UPDATE

This maintenance has begun.

April 21, 2026 5:00PM EDT
UPDATE

This maintenance has completed.
Weekly WM Patch Window - EU CONFPlanned Maintenance

Description

To maintain a high quality of service for the Infios Platform and WM Advantage, Infios utilizes a weekly patch window to deploy fixes and performance optimizations. These patch windows do not impact customer-specific functions, such as customized mobile workflows or pages. The WM Advantage solution remains available during these windows. Occasionally, some users may experience a brief interruption in connectivity, requiring login. No further action should be necessary on your part. - Configuration environments are updated on Tuesday - Test environments are updated on Thursday - Production environments are updated on the following Tuesday If you are experiencing issues, please open a ticket in the Infios support portal -- located at https://infios.service-now.com/csm -- or call the support line at (800) 328‑3271.


Components

Configuration WM Advantage


Locations

EU Central - Platform, EU Central - WMLW, EU Central - WMPL, EU Central - WMVT


Schedule

April 21, 2026 4:00PM - April 21, 2026 5:00PM EDT


April 21, 2026 4:00PM EDT
UPDATE

This maintenance has begun.

April 21, 2026 5:00PM EDT
UPDATE

This maintenance has completed.
NxGen Server Maintenance Planned Maintenance

Description

We will be performing maintenance at the specified date and time in this notice. Expect your server to be unavailable during that timeframe. No action should be necessary on your part. If you are unable to log into the server after the specified window, please open a Support Case in the Infios Community Support Portal or call the Support Line at 877-537-6419.


Components

ITS NxGen


Locations

NXGNAWAZ2, NXGBDNAW3


Schedule

April 21, 2026 7:30AM - April 21, 2026 9:00AM EDT


April 21, 2026 7:30AM EDT
UPDATE

Scheduled maintenance is starting.

April 21, 2026 9:00AM EDT
UPDATE

Scheduled maintenance is complete.
Weekly WM Patch Window - US East PRODPlanned Maintenance

Description

To maintain a high quality of service for the Infios Platform and WM Advantage, Infios utilizes a weekly patch window to deploy fixes and performance optimizations. These patch windows do not impact customer-specific functions, such as customized mobile workflows or pages. The WM Advantage solution remains available during these windows. Occasionally, some users may experience a brief interruption in connectivity, requiring login. No further action should be necessary on your part. - Configuration environments are updated on Tuesday - Test environments are updated on Thursday - Production environments are updated on the following Tuesday If you are experiencing issues, please open a ticket in the Infios support portal -- located at https://infios.service-now.com/csm -- or call the support line at (800) 328‑3271.


Components

Production WM Advantage


Locations

US East - Platform, US East - WMAD, US East - WMAH, US East - WMCB, US East - WMCJ, US East - WMEV, US East - WMFM, US East - WMMD, US East - WMOD, US East - WMRK, US East - WMSH, US East - WMSY, US East - WMWS


Schedule

April 21, 2026 7:00AM - April 21, 2026 8:00AM EDT


April 21, 2026 7:00AM EDT
UPDATE

This maintenance has begun.

April 21, 2026 8:00AM EDT
UPDATE

This maintenance has completed.
Weekly WM Patch Window - US East CONFPlanned Maintenance

Description

To maintain a high quality of service for the Infios Platform and WM Advantage, Infios utilizes a weekly patch window to deploy fixes and performance optimizations. These patch windows do not impact customer-specific functions, such as customized mobile workflows or pages. The WM Advantage solution remains available during these windows. Occasionally, some users may experience a brief interruption in connectivity, requiring login. No further action should be necessary on your part. - Configuration environments are updated on Tuesday - Test environments are updated on Thursday - Production environments are updated on the following Tuesday If you are experiencing issues, please open a ticket in the Infios support portal -- located at https://infios.service-now.com/csm -- or call the support line at (800) 328‑3271.


Components

Configuration WM Advantage


Locations

US East - Platform, US East - WMAD, US East - WMAH, US East - WMCB, US East - WMCJ, US East - WMEV, US East - WMFM, US East - WMMD, US East - WMOD, US East - WMRK, US East - WMSH, US East - WMSY, US East - WMWS


Schedule

April 21, 2026 7:00AM - April 21, 2026 8:00AM EDT


April 21, 2026 7:00AM EDT
UPDATE

This maintenance has begun.

April 21, 2026 8:00AM EDT
UPDATE

This maintenance has completed.
Revised Scheduled Shared QA Refresh - April 17th 2026Planned Maintenance

Description

We apologize for the miscommunication regarding the original given date of the QA refresh and appreciate your understanding. The refresh did not occur on April 10th but will instead be on April 17th. The shared QA servers will be refreshed with Production data starting at the end of this week on Friday, April 17th. Included as part of your subscription, this refresh occurs once per release cycle to prepare for our customer testing period for the next product release. Please note that customers will have use of their QA environment up until 12:00 pm EDT on Friday, April 17th. We ask that any configurations in QA that need to be backed up are copied to PROD prior to Thursday, April 16th at 9:00 pm EDT. This will ensure they are included in the PROD backup and copied successfully back to QA after the refresh. The QA environments will be available for use again no later than 12:00 pm EDT on Monday, April 20th, but may be online as early as Saturday, April 18th at 12:00 pm EDT. At that time, please test your workflows and any customizations you may have. If you have any questions, please open a ticket in the Support Portal or reach out to your Customer Success Manager.


Components

Quality TMS


Locations

APMT001QA, APMT101QA, EUMT003QA, NAMT000QA, NAMT001QA, NAMT002QA, NAMT003QA, NAMT004QA, NAMT005QA, NAMT006QA, NAMT007QA, NAMT008QA, NAMT009QA, NAMT010QA, NAMT011QA, NAMT012QA, NAMT013QA, NAMT014QA, NAMT015QA, NAMT016QA, NAMT017QA, NAMT020QA, NAMT021QA, NAMT100QA, NAMT101QA, NAMT102QA, NAMT103QA, NAMT104QA, NAMT105QA, NAMT106QA, NAMT107QA, NAMT108QA, NAMT109QA, NAMT110QA, NAMT111QA, NAMT112QA, NAMT113QA, NAMT114QA, NAMT115QA, NAMT116QA, NAMT117QA, NAMT118QA, NAMT119QA, NAMT120QA, NAMT121QA, NAMT122QA, NAMT022QA, NAMT000QA, NAMT004QA, NAMT009QA, NAMT020QA, NAMT021QA, NAMT026QA, EUMT003QA, NAMT026QA, NAMT018QA, NAMT028QA, NAMT029QA


Schedule

April 17, 2026 3:00PM - April 20, 2026 12:00PM EDT


April 17, 2026 3:00PM EDT
UPDATE

Scheduled maintenance is starting.

April 20, 2026 12:00PM EDT
UPDATE

Scheduled maintenance is complete.
Mandatory TMS Version UpgradesPlanned Maintenance

Description

Dear TMS Customer, As part of our commitment to providing customers with premier security, SLAs and service, we require all customers to be within six months of the current release of the MercuryGate TMS. We would like to remind you that a mandatory upgrade of Production TMS to the finalized stable October 2025 release (25.11006.16) will take place on April 8, 2026 at 10:00 PM EST. If you are receiving this message, your Production TMS is on a version prior to October 2025 release and, as of this notice, will be included in the mandatory promote. We recommend taking this time as an opportunity to test this version in QA environments. If you are already on the latest release or have plans to upgrade to the October release, or newer, prior to this date, please disregard this message. As always, if you have any questions or concerns, please reach out to customer support.


Components

Production TMS


Locations

NADC253PA, NADC258PA, NADC262PA, NADC265PA, NADC268PA, NADC269PA, NADC271PA, NADC276PA, NADC278PA, NADC281PA, NADC285PA, NADC295PA, NADC296PA, NADC297PA, NADC301PA, NADC334PA, NADC342PA, NADC389PA


Schedule

April 15, 2026 10:00PM - April 15, 2026 11:59PM EDT


April 8, 2026 7:40PM EDT
UPDATE

Dear TMS Customer, Mandatory TMS version upgrades to October 2025 (v25.11006.16) release has been delayed a week. The new date of this maintenance is April 15, 2026. If you have not already tested this version in QA, we strongly encourage doing so at this time. If you would like to take a newer release or have any questions, as always, please reach out to support. Otherwise, no action is needed on your part.

April 15, 2026 4:49PM EDT
UPDATE

Dear TMS Customer, This message is a final reminder that a mandatory TMS version upgrade to October 2025 (v25.11006.16) release will occur tonight, April 15, 2026, on your Production TMS environment, at 10 PM EDT.

April 16, 2026 4:59PM EDT
UPDATE

Maintenance started 04/15/2026 at 10:00 PM EDT.

April 16, 2026 5:00PM EDT
UPDATE

Maintenance complete 04/15/2026 at 11:59 PM EDT.
Weekly WM Patch Window - EU UATPlanned Maintenance

Description

To maintain a high quality of service for the Infios Platform and WM Advantage, Infios utilizes a weekly patch window to deploy fixes and performance optimizations. These patch windows do not impact customer-specific functions, such as customized mobile workflows or pages. The WM Advantage solution remains available during these windows. Occasionally, some users may experience a brief interruption in connectivity, requiring login. No further action should be necessary on your part. - Configuration environments are updated on Tuesday - Test environments are updated on Thursday - Production environments are updated on the following Tuesday If you are experiencing issues, please open a ticket in the Infios support portal -- located at https://infios.service-now.com/csm -- or call the support line at (800) 328‑3271.


Components

Test WM Advantage


Locations

EU Central - Platform, EU Central - WMLW, EU Central - WMPL, EU Central - WMVT


Schedule

April 16, 2026 4:00PM - April 16, 2026 5:00PM EDT


April 16, 2026 4:00PM EDT
UPDATE

This maintenance has begun.

April 16, 2026 5:00PM EDT
UPDATE

This maintenance has completed.
TMS Server Maintenance Planned Maintenance

Description

There will be a CSR Promote to the current TMS Version, updating to version 26.10126.10. For approximately 30 minutes during this period, the MercuryGate TMS application will not be available. No action should be necessary on your part. If you are unable to log into the server after 11:59pm ET, please open a Support Case in the MercuryGate Community Support Portal or call the Support Line at 877-537-6419.


Components

Production TMS


Locations

APMT001PA


Schedule

April 16, 2026 10:00AM - April 16, 2026 10:30AM EDT


April 16, 2026 10:00AM EDT
UPDATE

Scheduled maintenance is starting.

April 16, 2026 10:30AM EDT
UPDATE

Scheduled maintenance is complete.
Weekly WM Patch Window - US East UATPlanned Maintenance

Description

To maintain a high quality of service for the Infios Platform and WM Advantage, Infios utilizes a weekly patch window to deploy fixes and performance optimizations. These patch windows do not impact customer-specific functions, such as customized mobile workflows or pages. The WM Advantage solution remains available during these windows. Occasionally, some users may experience a brief interruption in connectivity, requiring login. No further action should be necessary on your part. - Configuration environments are updated on Tuesday - Test environments are updated on Thursday - Production environments are updated on the following Tuesday If you are experiencing issues, please open a ticket in the Infios support portal -- located at https://infios.service-now.com/csm -- or call the support line at (800) 328‑3271.


Components

Test WM Advantage


Locations

US East - Platform, US East - WMAD, US East - WMAH, US East - WMCB, US East - WMCJ, US East - WMEV, US East - WMFM, US East - WMMD, US East - WMOD, US East - WMRK, US East - WMSH, US East - WMSY, US East - WMWS


Schedule

April 16, 2026 7:00AM - April 16, 2026 8:00AM EDT


April 16, 2026 7:00AM EDT
UPDATE

This maintenance has begun.

April 16, 2026 8:00AM EDT
UPDATE

This maintenance has completed.
TMS Server Maintenance Planned Maintenance

Description

There will be a CSR Promote to the current TMS Version, updating to version 26.10126.10. For approximately 30 minutes during this period, the MercuryGate TMS application will not be available. No action should be necessary on your part. If you are unable to log into the server after 11:59pm ET, please open a Support Case in the MercuryGate Community Support Portal or call the Support Line at 877-537-6419.


Components

Production TMS


Locations

NAMT002PA


Schedule

April 16, 2026 2:00AM - April 16, 2026 2:30AM EDT


April 16, 2026 2:00AM EDT
UPDATE

Scheduled maintenance is starting.

April 16, 2026 2:30AM EDT
UPDATE

Scheduled maintenance is complete.
TMS Server Maintenance Planned Maintenance

Description

There will be a CSR Promote to the current TMS Version, updating to version 26.10126.10. For approximately 30 minutes during this period, the MercuryGate TMS application will not be available. No action should be necessary on your part. If you are unable to log into the server after 11:59pm ET, please open a Support Case in the MercuryGate Community Support Portal or call the Support Line at 877-537-6419.


Components

Production TMS


Locations

EUMT001PA, EUMT002PA, NAMT000PA, NAMT001PA, NAMT004PA, NAMT005PA, NAMT006PA, NAMT007PA, NAMT008PA, NAMT009PA, NAMT010PA, NAMT011PA, NAMT012PA, NAMT013PA, NAMT014PA, NAMT015PA, NAMT016PA, NAMT017PA, NAMT018PA, NAMT019PA, NAMT020PA, NAMT021PA, NAMT380PA, NAMT000PA, NAMT004PA, NAMT021PA, NAMT020PA, NAMT022PA, NAMT023PA, NAMT024PA, NAMT025PA, NAMT026PA, EUMT003PA


Schedule

April 15, 2026 10:00PM - April 15, 2026 11:59PM EDT


April 15, 2026 10:00PM EDT
UPDATE

Scheduled maintenance is starting.

April 15, 2026 11:59PM EDT
UPDATE

Scheduled maintenance is complete.
Server MaintenancePlanned Maintenance

Description

During this maintenance period, the FinalMile services may become unavailable, no action will be necessary on your part.


Components

Final Mile


Locations

Final Mile US Prod, Final Mile US UAT, Final Mile US QA


Schedule

April 14, 2026 6:00PM - April 14, 2026 8:15PM EDT


April 14, 2026 6:00PM EDT
UPDATE

Scheduled maintenance is starting.

April 14, 2026 8:15PM EDT
UPDATE

Scheduled maintenance is complete.