Planned Maintenance In Progress

Updated a few seconds ago

TMS Server MaintenancePlanned Maintenance

Description

There will be a CSR Promote to the current TMS Version, updating to version 25.10713.16. For approximately 30 minutes during this period, the MercuryGate TMS application will not be available. No action should be necessary on your part. If you are unable to log into the server after 11:59pm ET, please open a Support Case in the MercuryGate Community Support Portal or call the Support Line at 877-537-6419.

Components

Production TMS, Quality TMS

Locations

EUMT001PA, EUMT002PA, NADC304PA, NADC344PA, NAMT000PA, NAMT001PA, NAMT004PA, NAMT005PA, NAMT006PA, NAMT007PA, NAMT008PA, NAMT009PA, NAMT010PA, NAMT011PA, NAMT012PA, NAMT013PA, NAMT014PA, NAMT015PA, NAMT016PA, NAMT017PA, NAMT018PA, NAMT019PA, NAMT020PA, NAMT021PA, NADC313QA, NADC332PA2, NADC410PA, NAMT003PA2, NAMT022PA, NAMT023PA, NAMT024PA, NAMT025PA, NAMT026PA, EUMT003PA

Schedule

October 15, 2025 10:00PM - 11:59PM EDT


October 15, 2025 10:00PM EDT
[Update] Scheduled maintenance is starting.

Shared Services

Operational

Production TMS

Planned Maintenance

Quality TMS

Planned Maintenance

Final Mile

Operational

Back Office

Operational

Claims Services

Operational

ITS NxGen

Operational

Edge

Operational

External Services

AWS EC2

Amazon Web Services

Cloudflare

DHL

Fedex

MS Office365

Mimecast

SendGrid

Status.io

UPS

4

Upcoming Maintenances

0

Days Until Next Maintenance

0

Incidents Last 7 Days

Scheduled Maintenance

TMS Server MaintenancePlanned Maintenance

Schedule

October 16, 2025 2:00AM - 2:30AM EDT

Components

Production TMS

Locations

NAMT002PA

Description

There will be a CSR Promote to the current TMS Version. For approximately 30 minutes during this period, the MercuryGate TMS application will not be available. No action should be necessary on your part. If you are unable to log into the server after 02:30 AM EST, please open a Support Case in the MercuryGate Community Support Portal or call the Support Line at 877-537-6419.
TMS Server MaintenancePlanned Maintenance

Schedule

October 16, 2025 10:00AM - 10:30AM EDT

Components

Production TMS, Quality TMS

Locations

APMT001PA, NADC325QA

Description

There will be a CSR Promote to the current TMS Version. For approximately 30 minutes during this period, the MercuryGate TMS application will not be available. No action should be necessary on your part. If you are unable to log into the server after 10:30 AM EST, please open a Support Case in the MercuryGate Community Support Portal or call the Support Line at 877-537-6419.
AS2 Certificate Update in QA Planned Maintenance

Schedule

November 3, 2025 9:00AM - 9:30AM EST

Components

Shared Services

Locations

MFT QA

Description

Dear Trading Partner, We are updating our AS2 & SSL certificates as part of routine security maintenance and are providing you with advance notice to ensure a smooth transition on your end. Certificate Update Schedule: QA Environment: Monday, November 03, 2025 at 9:00 AM EST What’s Changing AS2 Certificate SSL/TLS Certificate used for secure HTTPS connections The updated certificate is now available for download at: https://dam.infios.com/m/7cda530e0c36927e/original/SHA2-cert.zip Important Notes: If your AS2 client does not support dual certificates, please ensure you apply the new certificate at the exact time of our update (as listed above) to avoid connectivity disruptions. If your system can handle dual certificates, you may install the new certificate in advance and validate connectivity post-update. Action Required: Download the new AS2 certificate from the link above. Update your AS2 and SSL configurations to use the new certificates at the exact time of our updates (if your systems do not support dual certificates). Confirm successful AS2 communication in the QA environment after the 11/03 update. If you have any questions about this process, please contact us at support@infios.com We appreciate your attention to this update.
AS2 Certificate Update in ProdPlanned Maintenance

Schedule

November 5, 2025 9:00AM - 9:30AM EST

Components

Shared Services

Locations

MFT (SFTP/AS2)

Description

Dear Trading Partner, We are updating our AS2 & SSL certificates as part of routine security maintenance and are providing you with advance notice to ensure a smooth transition on your end. Certificate Update Schedule: Production Environment: Weds, November 05, 2025 at 9:00 AM EST What’s Changing AS2 Certificate SSL/TLS Certificate used for secure HTTPS connections The updated certificate is now available for download at: dam.infios.com/m/7cda530e0c36927e/original/SHA2-cert.zip Important Notes: If your AS2 client does not support dual certificates, please ensure you apply the new certificate at the exact time of our update (as listed above) to avoid connectivity disruptions. If your system can handle dual certificates, you may install the new certificate in advance and validate connectivity post-update. Action Required: Download the new AS2 certificate from the link above. Update your AS2 and SSL configurations to use the new certificates at the exact time of our updates (if your systems do not support dual certificates). Confirm successful AS2 communication in the Production environment after the 11/05 update. If you have any questions about this process, please contact us at support@infios.com We appreciate your attention to this update.

History (Last 7 days)

ITS NxGen MaintenancePlanned Maintenance

Description

We are doing an update to the NxGen servers tomorrow October 14th at 7:30 am EST to 9am EST. Expect an outage during the maintenance.


Components

ITS NxGen


Locations

NXGNAWAZ2, NXGBDNAW3


Schedule

October 14, 2025 7:30AM - October 14, 2025 9:00AM EDT


October 14, 2025 7:30AM EDT
[Update] Scheduled maintenance is starting.

October 14, 2025 9:00AM EDT
[Update] Scheduled maintenance is complete.
TMS Server MaintenancePlanned Maintenance

Description

For up to 10 minutes during this period, the Production MercuryGate TMS application may become unavailable. No action should be necessary on your part.


Components

Production TMS


Locations

NADC309PA


Schedule

October 10, 2025 10:00PM - October 10, 2025 10:30PM EDT


October 10, 2025 10:00PM EDT
[Update] Scheduled maintenance is starting.

October 10, 2025 10:30PM EDT
[Update] Scheduled maintenance is complete.
TMS Server MaintenancePlanned Maintenance

Description

There will be a CSR Promote to the current TMS Version. For approximately 30 minutes during this period, the MercuryGate TMS application will not be available. No action should be necessary on your part. If you are unable to log into the server after 10:30 AM EST, please open a Support Case in the MercuryGate Community Support Portal or call the Support Line at 877-537-6419.


Components

Production TMS, Quality TMS


Locations

APMT001PA, NADC325QA


Schedule

October 9, 2025 10:00AM - October 9, 2025 10:30AM EDT


October 9, 2025 10:00AM EDT
[Update] Scheduled maintenance is starting.

October 9, 2025 10:30AM EDT
[Update] Scheduled maintenance is complete.
TMS Server MaintenancePlanned Maintenance

Description

There will be a CSR Promote to the current TMS Version. For approximately 30 minutes during this period, the MercuryGate TMS application will not be available. No action should be necessary on your part. If you are unable to log into the server after 02:30 AM EST, please open a Support Case in the MercuryGate Community Support Portal or call the Support Line at 877-537-6419.


Components

Production TMS


Locations

NAMT002PA


Schedule

October 9, 2025 2:00AM - October 9, 2025 2:30AM EDT


October 9, 2025 2:00AM EDT
[Update] Scheduled maintenance is starting.

October 9, 2025 2:30AM EDT
[Update] Scheduled maintenance is complete.
TMS Server MaintenancePlanned Maintenance

Description

There will be a CSR Promote to the current TMS Version, updating to version 25.10713.15. For approximately 30 minutes during this period, the MercuryGate TMS application will not be available. No action should be necessary on your part. If you are unable to log into the server after 11:59pm ET, please open a Support Case in the MercuryGate Community Support Portal or call the Support Line at 877-537-6419.


Components

Production TMS, Quality TMS


Locations

EUMT001PA, EUMT002PA, NADC304PA, NADC344PA, NAMT000PA, NAMT001PA, NAMT004PA, NAMT005PA, NAMT006PA, NAMT007PA, NAMT008PA, NAMT009PA, NAMT010PA, NAMT011PA, NAMT012PA, NAMT013PA, NAMT014PA, NAMT015PA, NAMT016PA, NAMT017PA, NAMT018PA, NAMT019PA, NAMT020PA, NAMT021PA, NADC313QA, NADC332PA2, NADC410PA, NAMT003PA2, NAMT022PA, NAMT023PA, NAMT024PA, NAMT025PA, NAMT026PA, EUMT003PA


Schedule

October 8, 2025 10:00PM - October 8, 2025 11:59PM EDT


October 8, 2025 10:00PM EDT
[Update] Scheduled maintenance is starting.

October 8, 2025 11:59PM EDT
[Update] Scheduled maintenance is complete.