All Systems Operational

Updated a few seconds ago

Shared Services

Operational

Production TMS

Operational

Quality TMS

Operational

Final Mile

Operational

Back Office

Operational

Claims Services

Operational

ITS NxGen

Operational

Edge

Operational

External Services

Amazon Web Services

AWS EC2

Cloudflare

DHL

Fedex

Mimecast

MS Office365

SendGrid

Status.io

UPS

1

Upcoming Maintenances

17

Days Until Next Maintenance

1

Incidents Last 7 Days

Scheduled Maintenance

Mandatory TMS Version UpgradesPlanned Maintenance

Schedule

December 10, 2025 10:00PM - 11:59PM EST

Components

Production TMS

Locations

NADC250PA, NADC258PA, NADC263PA, NADC265PA, NADC269PA, NADC270PA, NADC278PA, NADC281PA, NADC285PA, NADC288PA, NADC291PA, NADC295PA, NADC296PA, NADC297PA, NADC301PA, NADC321PA, NADC334PA

Description

Dear TMS Customer, As part of our commitment to providing customers with premier security, SLAs and service, we require all customers to be within six months of the current release of the MercuryGate TMS. We would like to remind you that a mandatory upgrade of Production TMS to the finalized stable August release (25.10713.17) will take place on December 10, 2025 at 10:00 PM EST. If you are receiving this message, your Production TMS is on a version prior to August release and, as of this notice, will be included in the mandatory promote. We recommend taking this time as an opportunity to test this version in QA environments. If you are already on the latest release or have plans to upgrade to the August release, or newer, prior to this date, please disregard this message. As always, if you have any questions or concerns, please reach out to customer support.

History (Last 7 days)

TMS Server Maintenance Planned Maintenance

Description

There will be a CSR Promote to the current TMS Version, updating to version 25.11006.5. For approximately 30 minutes during this period, the MercuryGate TMS application will not be available. No action should be necessary on your part. If you are unable to log into the server after 11:59pm ET, please open a Support Case in the MercuryGate Community Support Portal or call the Support Line at 877-537-6419.


Components

Production TMS


Locations

APMT001PA


Schedule

November 20, 2025 10:00AM - November 20, 2025 10:30AM EST


November 20, 2025 10:00AM EST
UPDATE

Scheduled maintenance is starting.

November 20, 2025 10:30AM EST
UPDATE

Scheduled maintenance is complete.
ITS NxGen MaintenancePlanned Maintenance

Description

We will be performing maintenance tomorrow starting at 7:30am EST until 9:00 am EST. Expect your server to be unavailable during that timeframe.


Components

ITS NxGen


Locations

NXGNAWAZ2, NXGBDNAW3


Schedule

November 20, 2025 7:30AM - November 20, 2025 9:00AM EST


November 20, 2025 7:30AM EST
UPDATE

Scheduled maintenance is starting.

November 20, 2025 9:00AM EST
UPDATE

Scheduled maintenance is complete.
TMS Server Maintenance Planned Maintenance

Description

There will be a CSR Promote to the current TMS Version, updating to version 25.11006.5. For approximately 30 minutes during this period, the MercuryGate TMS application will not be available. No action should be necessary on your part. If you are unable to log into the server after 11:59pm ET, please open a Support Case in the MercuryGate Community Support Portal or call the Support Line at 877-537-6419.


Components

Production TMS


Locations

NAMT002PA


Schedule

November 20, 2025 2:00AM - November 20, 2025 2:30AM EST


November 20, 2025 2:00AM EST
UPDATE

Scheduled maintenance is starting.

November 20, 2025 2:30AM EST
UPDATE

Scheduled maintenance is complete.
TMS Server Maintenance Planned Maintenance

Description

There will be a CSR Promote to the current TMS Version, updating to version TMS 25.11006.5 . For approximately 30 minutes during this period, the MercuryGate TMS application will not be available. No action should be necessary on your part. If you are unable to log into the server after 11:59pm ET, please open a Support Case in the MercuryGate Community Support Portal or call the Support Line at 877-537-6419.


Components

Production TMS


Locations

EUMT001PA, EUMT002PA, NAMT000PA, NAMT001PA, NAMT004PA, NAMT005PA, NAMT006PA, NAMT007PA, NAMT008PA, NAMT009PA, NAMT010PA, NAMT011PA, NAMT012PA, NAMT013PA, NAMT014PA, NAMT015PA, NAMT016PA, NAMT017PA, NAMT018PA, NAMT019PA, NAMT020PA, NAMT021PA, NAMT380PA, NAMT000PA, NAMT004PA, NAMT021PA, NAMT020PA, NAMT022PA, NAMT023PA, NAMT024PA, NAMT025PA, NAMT026PA, EUMT003PA, NAMT029PA


Schedule

November 19, 2025 10:00PM - November 19, 2025 11:59PM EST


November 19, 2025 10:00PM EST
UPDATE

Scheduled maintenance is starting.

November 19, 2025 11:59PM EST
UPDATE

Scheduled maintenance is complete.
CloudFlare Network IssuesDegraded Performance

Incident Status

Degraded Performance


Components

Final Mile, Back Office


Locations

Final Mile US Prod, Backoffice US Prod



November 18, 2025 8:56AM EST
MONITORING

We’re currently monitoring the issue with Cloudflare. Please notify us if you experience issues.

November 18, 2025 9:21AM EST
MONITORING

We are continuing to monitor Cloudflare as they are resolving the issue.

November 18, 2025 9:56AM EST
RESOLVED

Cloudflare is reporting the issue has been resolved. We are seeing our systems recover and we are monitoring.